Black Arrow - Status of pending orders - Prospero X-1, X-3, and Minion

Gezellig4Geld

newbie

Activity: 13

Merit: 0

Quote from: Syke on September 26, 2014, 10:40:46 PM

You can file a Small Claims Court online against MinerSource. If you have a single X1, then it's probably not worth it. But a larger order would be.

This is my last option. I just filed my complaint case with the FTC and already have the BBB under review. I will look into small claims unless we have some collective legal action being undertaken thus far by any others. I will definitely join if we have any such claim in the works.

Gezellig4Geld

newbie

Activity: 13

Merit: 0

Quote from: Pentax on September 07, 2014, 09:24:09 AM

From ecointalk:

"All,

Anyone interested in joining a legal action case:

Please send to [email protected] the following details:

Order date
Rough figure on how much was spent ( please do not supply order numbers yet..this will be a job for the legals to obtain directly from you )
Contact details ( Email will suffice at this stage )
Brief paragraph outlining steps you have taken to resolve issue with BA directly ( i.e. direct communication, complaint to consumer council, local better business bureau, local state senator etc.. )
Expected resolution that would satisfy you ( i.e. full refund, delivery of goods etc )

I just want to gather enough information to show to the legal team what level of commitment they will have to undertake to start this rolling and how many people will be involved. From this they can gauge how large the suit will be against BA and what it will entail.

Bticz"

Is it still time to get involved in your joint legal action case? I just revisited this thread and like numerous others, I have nothing from Minersource in terms of my purchase or refund. I have already filed the BBB complaint which is currently under BBB review as Minersource never responded or replied. How many people so far are part of this joint case?

I am now filing a complaint with the FTC as I already have the BBB processing and reviewing my case.

Syke

legendary

Activity: 3878

Merit: 1193

Quote from: Gezellig4Geld on September 26, 2014, 10:35:15 PM

Nothing so far. My case is still under review with the BBB in Denver. I am out of state in NY. Minersource never responded to the BBB complaint I filed. Totally ignored my concerns and now they are past the deadline set by the BBB, so it's now under review. At this point I would be open to join any collective action legally to get my refund.

You can file a Small Claims Court online against MinerSource. If you have a single X1, then it's probably not worth it. But a larger order would be.

Gezellig4Geld

newbie

Activity: 13

Merit: 0

Quote from: Dallas5 on September 12, 2014, 02:51:39 PM

Hey Gezellig4Geld,

I've given Minersource a deadline and I will be filling a complaint to the FTC and the BBB next week if they don't send a refund. Let us know if you ever got your money back.

Nothing so far. My case is still under review with the BBB in Denver. I am out of state in NY. Minersource never responded to the BBB complaint I filed. Totally ignored my concerns and now they are past the deadline set by the BBB, so it's now under review. At this point I would be open to join any collective action legally to get my refund.

Dallas5

sr. member

Activity: 364

Merit: 250

Quote from: Gezellig4Geld on August 27, 2014, 01:47:44 PM

I totally agree. Avoid this company at all costs! Minersource has been avoiding direct emails and posts on the Facebook page regarding the pre-orders for the X1's and X3's - The last update as of today was from 08/06/2014 which is the same rehashed useless information on when and what kind of compensation if any, we will get from BA. They have also started deleting posts on their Facebook page that not only ask relevant questions about our orders but also criticizing them. I have paid for my order in April and all I got was one email when I initially inquired almost two months ago - the same tired excuse that we will be shipping soon crap! I never even got another response when I recently contacted them a few days ago and others on the Facebook page have the same zero results to our questions. I am going to file a complaint and I have suggested others do so with the Denver, CO BBB. For those interested, here is the direct link:

https://www.bbb.org/consumer-complaints/file-a-complaint/find-business/name/Miner+Hosting+LLC/80207/

I also requested a refund numerous times in the past and was denied. They are NOT a professionally run business and I consider them an illegitimate operation.

Hey Gezellig4Geld,

I've given Minersource a deadline and I will be filling a complaint to the FTC and the BBB next week if they don't send a refund. Let us know if you ever got your money back.

Pentax

hero member

Activity: 700

Merit: 500

All

IF YOU HAVE NOT DONE SO ALREADY AND WANT TO JOIN THIS ACTION BEING ORGANIZED BY BITCZ FILE A COMPLAINT WITH THE CONSUMER COUNCIL IMMEDIATELY. THE LEGAL TEAM IS REQUESTING IT AND THAT JIBES WITH WHAT THE PEOPLE I TALKED TO TOLD ME ALSO.

The Consumer Council will request some documents and need to establish that this is a Hong Kong registered company before they will agree to pick it up, therefore:

Send the annual report http://www.kiwi.nz/blackarrow/PS300015776549_01.pdf

along with the documents they have requested. Those documents are:

1. The invoice showing you paid
2 your bank or payment records showing the payment
3. any e-mail or support discussions you've had
4. The annual report referenced above.

Here's the link to file a complaint if you decide you want to do that.

https://www.consumer.org.hk/cc-complaint/index.php?lang=en

Also indicate that their TOS indicates Hong Kong law and paste that in to your message.

http://www.blackarrowsoftware.com/store/terms-and-conditions-en.html#purchase

15.2 Applicable law and dispute resolution
16.2 1 This Agreement shall be interpreted and applied in accordance with the law of Hong Kong S.A.R. of PRC.

This is all the information they will need to pick this up. They have been very helpful and responsive.

notbatman

legendary

Activity: 2212

Merit: 1038

Quote from: zimmah on September 11, 2014, 07:03:27 AM

I asked for a refund, got denied, they say they're out of money.

Between the Bitfury 1Th/s miners they built with our money and the more power efficient Minion 1Th/s miners they replaced them with they've most likely mined millions of dollars worth of coins.

zimmah

legendary

Activity: 1106

Merit: 1005

I asked for a refund, got denied, they say they're out of money.

bigredbutton

full member

Activity: 209

Merit: 100

-your order number = Order #17XX
-date of payment = Nov 26, 2013
-method of payment = Bank Wire Transfer
-type of machine(s) = X1
-the number of machines ordered respective to the type = 2
-the country set for delivery = USA
-(re)seller (minersource.net, blackarrowsoftware.com, etc) = Direct purchase from BA

Pentax

hero member

Activity: 700

Merit: 500

From ecointalk:

"All,

Anyone interested in joining a legal action case:

Please send to [email protected] the following details:

Order date
Rough figure on how much was spent ( please do not supply order numbers yet..this will be a job for the legals to obtain directly from you )
Contact details ( Email will suffice at this stage )
Brief paragraph outlining steps you have taken to resolve issue with BA directly ( i.e. direct communication, complaint to consumer council, local better business bureau, local state senator etc.. )
Expected resolution that would satisfy you ( i.e. full refund, delivery of goods etc )

I just want to gather enough information to show to the legal team what level of commitment they will have to undertake to start this rolling and how many people will be involved. From this they can gauge how large the suit will be against BA and what it will entail.

Bticz"

Gezellig4Geld

newbie

Activity: 13

Merit: 0

I totally agree. Avoid this company at all costs! Minersource has been avoiding direct emails and posts on the Facebook page regarding the pre-orders for the X1's and X3's - The last update as of today was from 08/06/2014 which is the same rehashed useless information on when and what kind of compensation if any, we will get from BA. They have also started deleting posts on their Facebook page that not only ask relevant questions about our orders but also criticizing them. I have paid for my order in April and all I got was one email when I initially inquired almost two months ago - the same tired excuse that we will be shipping soon crap! I never even got another response when I recently contacted them a few days ago and others on the Facebook page have the same zero results to our questions. I am going to file a complaint and I have suggested others do so with the Denver, CO BBB. For those interested, here is the direct link:

https://www.bbb.org/consumer-complaints/file-a-complaint/find-business/name/Miner+Hosting+LLC/80207/

I also requested a refund numerous times in the past and was denied. They are NOT a professionally run business and I consider them an illegitimate operation.

Williwaw

newbie

Activity: 4

Merit: 0

For anybody wondering if they should buy from minersource.net I would stear clear of them!
They have refused to give me a refund on a product that is 6 months late. They also continue to refuse to tell me where I stand in line for delivery either by order nuber or order date. I seriously question their reputability and would never order from them again due to my current experience with them.

ivanho

newbie

Activity: 6

Merit: 0

Black arrow is now twisting and turning words on my refund that was added to refund queue back in Feb14. So angry!!!

Going to lodge a complaint against this company. Poor business ethics!

Hiroaki

sr. member

Activity: 404

Merit: 270

Awful company ! Requested a refund that was confirmed and now I receive a tracking number...
Import taxes gonna be more than value of the product ! Roll Eyes

EricKennedy

sr. member

Activity: 360

Merit: 250

CEO, Ledger

Just received DHL tracking number for my 32xx and 31xx orders (direct BA order).
Should be 10x Prospero X3 + 5x compensation units.
My orders have been marked as completed.

subseaguru

hero member

Activity: 560

Merit: 504

I know the voices in my head aren't real.

Quote from: Williwaw on August 13, 2014, 10:36:53 AM

Quote from: subseaguru on August 08, 2014, 07:08:53 PM

i was told no also but luckily received a tracking number yesterday. coincidence? Huh

?? i think not

What was your order number with minersource? I'm trying to find out where I stand in line and they won't even tell me what order number the have shipped to.
Thanks

1549

Williwaw

newbie

Activity: 4

Merit: 0

Quote from: subseaguru on August 08, 2014, 07:08:53 PM

i was told no also but luckily received a tracking number yesterday. coincidence? Huh

?? i think not

What was your order number with minersource? I'm trying to find out where I stand in line and they won't even tell me what order number the have shipped to.
Thanks

eXOBeX

member

Activity: 63

Merit: 10

Username:   eXOBeX
Seller:   BAS
Order Number:   8xx
Payment Date:   20th Nov 2013
Payment Type: Bank Transfer
Type:   Prospero X-1
Quantity:   1
Destination (Country):   UK
Date Received: -----------------
Special Info(??): -----------------

subseaguru

hero member

Activity: 560

Merit: 504

I know the voices in my head aren't real.

Quote from: jimmothy on August 08, 2014, 10:21:13 AM

Quote from: ChuckBuck on August 08, 2014, 10:17:28 AM

If you have something small like 2 X1's just get MS store credit, buy new miners or sell them on eBay or here in the Computer/Goods sub-forum for BTC.

Ask for Dan Murtha. He's the co-owner of Minersource and is usually very responsive.

Thomas Salvatore also answers support emails as well.

Store credit and refunds are being denied from MS. Or at least they were 2 months ago when I asked for it.

i was told no also but luckily received a tracking number yesterday. coincidence? Huh

?? i think not

cdog

hero member

Activity: 1036

Merit: 500

Its August. These were to be IN HAND back in FEBRUARY.

Status is: FAIL

Topic: Black Arrow - Status of pending orders - Prospero X-1, X-3, and Minion (Read 18624 times)