Seems that this is their automated response nowadays:
Note the footer:
Please note that all our sales, services and communications are subject to our terms and conditions and your reply to this email will be considered an agreement to our terms and conditions from this webpage:
http://www.blackarrowsoftware.com/store/legal.htmlLOL! These people are so retarded it's just funny.
Dear Customer,
We have shipped and delivered your order as per our agreed and signed terms and conditions. We have been informed by DHL that you are refusing to accept the package. Please note that you are not entitled for a refund (as agreed in our terms and conditions). Your refusal to receive your order will either lead to the destruction of your goods or we might accept it as gift to us and send it to other customer. In any case, we will NOT issue you with any refund and our contract has now been fulfilled.
For your peace of mind, please read again the terms and conditions signed and agreed by you when you have placed the order (
http://www.blackarrowsoftware.com/store/legal.html)
Delivery Terms
9.1 The Products are delivered to the delivery address specified by the Purchaser, unless otherwise agreed. The delivery date is provided for information purposes only and shall not be binding on Us. The Purchaser is not entitled to refuse acceptance of the Products, withdraw, cancel or revoke the order or make claims for compensation due to any delayed delivery.
Cancelling your order does not entitle you to any refund:
11.3 The Purchaser understands and agrees that we will use his payment in order to purchase the necessary materials or pay workmanship required to fulfill his pre-order which will be non-refundable if cancelled. For this reason, the purchaser hereby gives us the right and agrees with our decision to decline any requests from him or third parties to cancel his pre-order.
Please note, that we will refuse DHL to return your package. Should you choose to let DHL destroy it, that is your option; it is your merchandise, you can do whatever you want with it (as long it is for legal purposes only). If you want to give it to us as a gift ( no refund will be issued! ), please let us know and we'll inform DHL to deliver to another customer.
Warning: If you choose to take no action and ignore this message, your package will stay with DHL until they will destroy it.
Regards,
Black Arrow Team
Regards,
Black Arrow Team
Please note that all our sales, services and communications are subject to our terms and conditions and your reply to this email will be considered an agreement to our terms and conditions from this webpage:
http://www.blackarrowsoftware.com/store/legal.htmlConfidentiality Notice:
This communication, its content and any file attachments transmitted with it are intended solely for the addressee(s) and may contain confidential proprietary information. Access by any other party without the express written permission of the sender is unauthorised. If you have received this communication in error you may not copy, distribute or use the contents, attachments or information in any way. Please destroy it and contact the sender.