I will be handling all US based returns for ASICMiner. If you are shipping from the US, please contact me via PM for further information on Prisma returns.
PM sent
Topic: Block Erupter Prisma Compensation and Buy-back Plan - page 2. (Read 10598 times)
PM sent
Phasebird, I have sent multiple emails to [email protected] that have gone unanswered. My board was the one that died on November 10th and was shipped back directly to Hong Kong. Is there a different email address you would prefer to be contacted at or some other information you need validated. My prismas were purchased through CrazyGuy so he should be able to help validate my information if necessary.
hello
what is your email address plz PM me
It is ok if you have already shipped it back to HK.
In addition, we are going to refund you all finally anyway because we will match all list between emails to goods in the end. So, plz dont worry about this. The worst situaiton will be a delay only.
Phasebird, I have sent multiple emails to [email protected] that have gone unanswered. My board was the one that died on November 10th and was shipped back directly to Hong Kong. Is there a different email address you would prefer to be contacted at or some other information you need validated. My prismas were purchased through CrazyGuy so he should be able to help validate my information if necessary.
I will be handling all US based returns for ASICMiner. If you are shipping from the US, please contact me via PM for further information on Prisma returns.
Confirmed.
Details of the Prisma buy back plan
for all buyers bought Primsa 1.0-1.2 v, you can either simply ship your Prisma boards(only boards,no Cooling plates please) to :
ADD：UNIT 10-11,20/F.,RICKY CENTRE,36 CHONG YIP
STREET,KWUN TONG,KOWLOON,HONG KONG.
TEL：00852-35688889
contacts：MISS LI
or
you can ship your Prisma boards(only boards,no Cooling plates please) to our US receiving person: Crazyguy (ID of bitcointalk.org)
please msg crazyguy for details of shipping info .
(For those who have already shipped your boards to us , it is ok, we will refund you once we confirm.)
Again,please all buyers make sure your email to us/crazyguys with the following infos:
* Very details of your personal info,with tel number ,to make sure we can match you with our records list
* photos of your shipping labels with shipping prices included
* numbers of boards
* Special Statement if you dont want your refund to be paid back to your original btc address
We are going to refund you instantly once we confirm receiving your goods, and we have a customer service for email ([email protected]) answering. So please dont hesitate to contact to us.
for all buyers bought Primsa 1.0-1.2 v, you can either simply ship your Prisma boards(only boards,no Cooling plates please) to :
ADD：UNIT 10-11,20/F.,RICKY CENTRE,36 CHONG YIP
STREET,KWUN TONG,KOWLOON,HONG KONG.
TEL：00852-35688889
contacts：MISS LI
or
you can ship your Prisma boards(only boards,no Cooling plates please) to our US receiving person: Crazyguy (ID of bitcointalk.org)
please msg crazyguy for details of shipping info .
(For those who have already shipped your boards to us , it is ok, we will refund you once we confirm.)
Again,please all buyers make sure your email to us/crazyguys with the following infos:
* Very details of your personal info,with tel number ,to make sure we can match you with our records list
* photos of your shipping labels with shipping prices included
* numbers of boards
* Special Statement if you dont want your refund to be paid back to your original btc address
We are going to refund you instantly once we confirm receiving your goods, and we have a customer service for email ([email protected]) answering. So please dont hesitate to contact to us.
I will be handling all US based returns for ASICMiner. If you are shipping from the US, please contact me via PM for further information on Prisma returns.
PM sent.
I will be handling all US based returns for ASICMiner. If you are shipping from the US, please contact me via PM for further information on Prisma returns.
Bravo Friedcat - good move
Just fired off an e-mail to them about 10 minutes ago. Lets start the clock.
They were probably in bed when you sent the e-mail. It would have been ~midnight.
I thought about that, about an hour after I sent the post. Well we will see if they do anything on a Weekend or if I get something on their Monday.
I don't think they work weekends. It's always pretty quite in here on weekends so I wouldn't expect it.
Just fired off an e-mail to them about 10 minutes ago. Lets start the clock.
They were probably in bed when you sent the e-mail. It would have been ~midnight.
I thought about that, about an hour after I sent the post. Well we will see if they do anything on a Weekend or if I get something on their Monday.
Just fired off an e-mail to them about 10 minutes ago. Lets start the clock.
They were probably in bed when you sent the e-mail. It would have been ~midnight.
Coming up on 24 hours since I sent a email to AM and just like the other countless times I have sent them emails there has been no reply.
For all of you praising AM, this is the third time compensation has been promised. The deal looks great and they have managed to make many of you think they are a great company standing behind their products and taking care of their customers but there is no follow through. Just a bunch of empty promises.
For all of you praising AM, this is the third time compensation has been promised. The deal looks great and they have managed to make many of you think they are a great company standing behind their products and taking care of their customers but there is no follow through. Just a bunch of empty promises.
You must be new here...
Give them a break already. AM will respond. Just wait.
Just fired off an e-mail to them about 10 minutes ago. Lets start the clock.
I got the same confusing message. It appeared to be a form letter since all the information they asked for that I could provide was in my original message per the instructions on this thread.
Coming up on 24 hours since I sent a email to AM and just like the other countless times I have sent them emails there has been no reply.
For all of you praising AM, this is the third time compensation has been promised. The deal looks great and they have managed to make many of you think they are a great company standing behind their products and taking care of their customers but there is no follow through. Just a bunch of empty promises.
For all of you praising AM, this is the third time compensation has been promised. The deal looks great and they have managed to make many of you think they are a great company standing behind their products and taking care of their customers but there is no follow through. Just a bunch of empty promises.
I sent an email yesterday morning to [email protected] and I just got a reply telling me to send my equipment back to my re seller despite friedcat saying
For retail customers/customers get from secondary market:
This time please direct contact us instead of resellers.
The buy-back price for you is 1.39 btc each(0.3475 btc per board), and 0.069 btc per controller.
This time please direct contact us instead of resellers.
The buy-back price for you is 1.39 btc each(0.3475 btc per board), and 0.069 btc per controller.
Here is the mail I just got this morning
Quote
Hello,
We've got your refunding message.
We need some information as below:
1.We want to know the quantity of the machines you purchased and how many boards and controllers of them need to be returned.
2.How did you purchase our machines, by official channel or reseller channel (CrazyGuy/CanaryInTheMine)?
-If you purchase the machines by official channel, please tell us and provide the tracking number or the returning goods for us to tracing. Once we receive the goods, we will check and confirm with you, and then send the new machines to you ASAP.
-If you purchase the machines by reseller channes, please contact with the resellers and send the returning goods to them, but please still let us know the tracking number and arrival information. We will deal with it with our resellers ASAP.
So please provide the information according the format as below:
1.Channel of your purchasing (official or reseller):
2.Quantity of your purchasing:
3.Quantity of returning borads:
4.Quantity of retuning controllers:
5.Tracking number:
6.Your name:
7.Your bitcoin address:
8.Your address:
P.S. The controllers must be returned back with the borads.
After we receive your returning goods, we will confirm with you and send the new machines to you ASAP, so please wait patiently.
We've got your refunding message.
We need some information as below:
1.We want to know the quantity of the machines you purchased and how many boards and controllers of them need to be returned.
2.How did you purchase our machines, by official channel or reseller channel (CrazyGuy/CanaryInTheMine)?
-If you purchase the machines by official channel, please tell us and provide the tracking number or the returning goods for us to tracing. Once we receive the goods, we will check and confirm with you, and then send the new machines to you ASAP.
-If you purchase the machines by reseller channes, please contact with the resellers and send the returning goods to them, but please still let us know the tracking number and arrival information. We will deal with it with our resellers ASAP.
So please provide the information according the format as below:
1.Channel of your purchasing (official or reseller):
2.Quantity of your purchasing:
3.Quantity of returning borads:
4.Quantity of retuning controllers:
5.Tracking number:
6.Your name:
7.Your bitcoin address:
8.Your address:
P.S. The controllers must be returned back with the borads.
After we receive your returning goods, we will confirm with you and send the new machines to you ASAP, so please wait patiently.
Coming up on 24 hours since I sent a email to AM and just like the other countless times I have sent them emails there has been no reply.
For all of you praising AM, this is the third time compensation has been promised. The deal looks great and they have managed to make many of you think they are a great company standing behind their products and taking care of their customers but there is no follow through. Just a bunch of empty promises.
For all of you praising AM, this is the third time compensation has been promised. The deal looks great and they have managed to make many of you think they are a great company standing behind their products and taking care of their customers but there is no follow through. Just a bunch of empty promises.
I figured it was just a matter of time. Friedcat's gears turn slowly sometimes. But they do turn.
He has yet to disappoint in the end.
He has yet to disappoint in the end.
Friedcat,
This is great. It is much much better than I expected. AM has taken a huge reputation hit over the Prisma and the buy-back has made up for it.
My respect for you and AM has greatly increased
This is great. It is much much better than I expected. AM has taken a huge reputation hit over the Prisma and the buy-back has made up for it.
My respect for you and AM has greatly increased
Friedcat, I am quite astonished actually.
This is a truly amazing and honorable offer. As a long-term AM customer, I had lost a lot of respect for you over our Prisma order. You just earned that respect back.
So I apologize for the anger in my emails and PMs over this whole mess. Yes, you still need to improve your communication, but your solution definitely more than make up for the communication gaps!
I look forward to seeing BE300-based hardware, and maybe ordering a reel of ASICs myself to build my own set of custom rigs!
We will be responding to the offer once the US-based buy-back is operational.
Thank you again for this generous fix for the Prisma.
This is a truly amazing and honorable offer. As a long-term AM customer, I had lost a lot of respect for you over our Prisma order. You just earned that respect back.
So I apologize for the anger in my emails and PMs over this whole mess. Yes, you still need to improve your communication, but your solution definitely more than make up for the communication gaps!
I look forward to seeing BE300-based hardware, and maybe ordering a reel of ASICs myself to build my own set of custom rigs!
We will be responding to the offer once the US-based buy-back is operational.
Thank you again for this generous fix for the Prisma.
Friedcat always has been the most trustworthy person involved in Bitcoin mining hardware.
We appreciate your honesty and integrity. Thank you.
We appreciate your honesty and integrity. Thank you.
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