Till now we received enough returned Prismas to get a statistical conclusion.
We decide that the old Prisma design has some flaws in both firmware and hardware.
Therefore manually fixing them and shipping them back take too long and are
not good for both our customers and us.
So the customers can choose one in the two offerings below:
1. We buy back the Prismas at the original price the customers pay.
The customers only need to ship the controller and the hashing boards back.
The fans and heatsinks are not needed. Customers who already shipped them back
can also switch to this option.
2. We use revised version of Prismas based on our new power management chips
to replace old ones, instead of returning old designs or replacing. This version is very
stable and has no problem of hashrate loss/overheat/can't identify boards/etc.
The compensation method for mining time loss is the same as before.
We cover shipping fee of both, if you can provide the shipping label.
We are very sorry for all the problems brought with the old version Prisma. The revised Prisma with our
own power management chips is much more stable. So if you are still able to put some trust on it and
accept the waiting of compensation (it accumulates with each delayed date anyway), you can choose
the second.
Please email us to
[email protected] with the following information and format:
* Personal info,shipping address,tel number
* Date of buying our Prisma
* Your previous individual/exclusive btc payment address
* Number of broken Prsima boards (have to be fit well with the number you shipped back)
* Date you received your miners,date of shipping back
* The picture of the shipping label with the shipping price on it
* Your btc receivable address. it will be best to be the one you paid to us before. If the btc
receiving address is different, please sign the message with your address used for payment if you could.
For customers who already shipped back, please mail to us again (
[email protected]) about the choice
you want to take.
Phasebird will reply afterwards with the new shipping address within US and EU. It
allows quicker turn-around time.
