Blockchain.info steals 5 BTC, ignores all communication (RESOLVED)

notlist3d

legendary

Activity: 1456

Merit: 1000

Quote from: chioma9 on May 05, 2016, 11:47:57 AM

I believe this happened to me too. I am trying to see if I can get resolution. I am a total newbie, but I believe I was not at fault. Any suggestions.

Can you go into more details of your situation? I have a feeling this 2 year old thread is not relevant to anything current from reading it. But tell us what happened, and how you lost your coins.

Honestly you probley would have been better off starting your own thread.

chioma9

newbie

Activity: 1

Merit: 0

I believe this happened to me too. I am trying to see if I can get resolution. I am a total newbie, but I believe I was not at fault. Any suggestions.

ltucker

newbie

Activity: 1

Merit: 0

Well I had purchased a bitcion back in April and as of today have not received the bitcion or a response even after providing my receipt

CEG5952

hero member

Activity: 658

Merit: 500

Buy and sell bitcoins,

Quote from: dartharthas on September 26, 2013, 01:59:01 PM

RESOLVED. Blockchain.info just returned my money along with 2 extra BTC after over a month and within a few hours of posting about this on Reddit.

It has been a month since I lost over $500 to Blockchain.info's Shared Send service and I still haven't gotten any reply from them, except for the one when they simply closed my support ticket after a couple weeks on Zendesk.com

wow, they sent you 2 extra BTC? awesome..... i mean, i know this was a big hassle for you...... but i'd love a free 2 BTC lol.....

WishIStartedSooner

sr. member

Activity: 252

Merit: 250

I had some trouble with blockchain.info too but I resolved all with they custumers support!

Shallow

sr. member

Activity: 938

Merit: 255

SmartFi - EARN, LEND & TRADE

As far as I'm aware its pretty much impossible for them to drain your wallet and besides if they could why would they take so little?

viboracecata

legendary

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Varanida : Fair & Transparent Digital Ecosystem

Would I tell you that I want to send my coins as you did? Grin

but I dare not.

chandrakant

newbie

Activity: 28

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Quote from: cowandtea on October 11, 2013, 09:57:45 PM

Quote from: dartharthas on October 11, 2013, 08:39:13 AM

Quote from: Mandrik on September 26, 2013, 07:39:19 PM

Hey, Dartharthas, can you let me know publicly or privately what name you submitted the ticket under? I'd like to assist you more, but I want to do it privately through ZenDesk. Thanks, and sorry for the delay with this!

Mandrik it's been over a week since I opened another ticket and you guys are ignoring it again. The Ben or whoever you "escalated" to hasn't replied yet at all.

UPDATE: The issue has been resolved. I just received 7 BTC from Blockchain.info. Many thanks to the amazing Bitcoin community on Reddit for bringing it their attention.

You only lost 5 BTC but they give you 7 BTC? you are so lucky....

Lucky guy

cowandtea

sr. member

Activity: 434

Merit: 250

Quote from: dartharthas on October 11, 2013, 08:39:13 AM

Quote from: Mandrik on September 26, 2013, 07:39:19 PM

Hey, Dartharthas, can you let me know publicly or privately what name you submitted the ticket under? I'd like to assist you more, but I want to do it privately through ZenDesk. Thanks, and sorry for the delay with this!

Mandrik it's been over a week since I opened another ticket and you guys are ignoring it again. The Ben or whoever you "escalated" to hasn't replied yet at all.

UPDATE: The issue has been resolved. I just received 7 BTC from Blockchain.info. Many thanks to the amazing Bitcoin community on Reddit for bringing it their attention.

You only lost 5 BTC but they give you 7 BTC? you are so lucky....

dartharthas

newbie

Activity: 9

Merit: 0

Quote from: Mandrik on September 26, 2013, 07:39:19 PM

Hey, Dartharthas, can you let me know publicly or privately what name you submitted the ticket under? I'd like to assist you more, but I want to do it privately through ZenDesk. Thanks, and sorry for the delay with this!

Mandrik it's been over a week since I opened another ticket and you guys are ignoring it again. The Ben or whoever you "escalated" to hasn't replied yet at all.

UPDATE: The issue has been resolved. I just received 7 BTC from Blockchain.info. Many thanks to the amazing Bitcoin community on Reddit for bringing it their attention.

b!z

legendary

Activity: 1582

Merit: 1010

Quote from: cbhelp on October 02, 2013, 09:23:12 AM

The shared send is a problem, but they are not purposely stealing your btc. You really think that blockchain is out to steal 5 btc from you, when they deal with probably hundreds of thousands of btc each day?

how do you know they are not stealing BTC? so many people have complained about shared address taking BTC and not giving it back.

favdesu

legendary

Activity: 1764

Merit: 1000

you're only supposed to use a shared address once. human error at its best

cbhelp

newbie

Activity: 56

Merit: 0

The shared send is a problem, but they are not purposely stealing your btc. You really think that blockchain is out to steal 5 btc from you, when they deal with probably hundreds of thousands of btc each day?

b!z

legendary

Activity: 1582

Merit: 1010

Quote from: Welsh on September 30, 2013, 06:20:35 PM

I don't think they stole it. Maybe directly contact one of the administrators of Blockchain here?

Apparently there are problems with shared send, lots of people lost BTC. Check other forum threads, it is real.

Welsh

staff

Activity: 3304

Merit: 4115

I don't think they stole it. Maybe directly contact one of the administrators of Blockchain here?

theokep

newbie

Activity: 43

Merit: 0

Quote from: BITHCOIN on September 30, 2013, 12:56:33 PM

I also think something went wrong.
Why steal 5000 when you can steal 5 mill.
Would there be more gain for blockchain than losses from the bad publicity it would get?

when you can steal 5 billion! Cheesy

. In any case, I switched to inputs.io a while ago and they have been working out pretty well since

BITHCOIN

newbie

Activity: 21

Merit: 0

I also think something went wrong.
Why steal 5000 when you can steal 5 mill.
Would there be more gain for blockchain than losses from the bad publicity it would get?

dartharthas

newbie

Activity: 9

Merit: 0

Quote from: Mandrik on September 26, 2013, 07:39:19 PM

Hey, Dartharthas, can you let me know publicly or privately what name you submitted the ticket under? I'd like to assist you more, but I want to do it privately through ZenDesk. Thanks, and sorry for the delay with this!

I've opened a new ticket since the last one just got closed by "Roger" without any response for a month except "We are closing this support ticket because it is now several weeks old.
The good news is that we have hired a new support person to help with any questions you may have. If you still have a pending issue, please open a new ticket and will reply right away."

I'm PMing you the details.

Mandrik

member

Activity: 106

Merit: 11

Hey, Dartharthas, can you let me know publicly or privately what name you submitted the ticket under? I'd like to assist you more, but I want to do it privately through ZenDesk. Thanks, and sorry for the delay with this!

safeminer

member

Activity: 110

Merit: 10

I'd say they would go for alot more than 5BTC when they want to go for theft, i think something just went wrong

Topic: Blockchain.info steals 5 BTC, ignores all communication (RESOLVED) (Read 2461 times)