Blockchain.info wallet - very strange problem and now locked out of account?

key2

newbie

Activity: 33

Merit: 0

Quote from: piuk on March 13, 2013, 07:52:54 AM

key2 sent me his wallet details and I was able to login successfully and couldn't see any particular problems. Perhaps it is a caching issue.

Yes, and thank you so much for your help, and sorry for all the confusion. Very strange. Though I'm still being asked for a private key which never happened before (I PMed you again).

Thanks for all your help, anyone who responded here, I really appreciate it.

edit for anyone that might still read: everything is officially back to normal. Thanks a lot to piuk and the rest of people helping out.

piuk

hero member

Activity: 910

Merit: 1005

key2 sent me his wallet details and I was able to login successfully and couldn't see any particular problems. Perhaps it is a caching issue.

key2

newbie

Activity: 33

Merit: 0

Ok cool - thanks

Raoul Duke

legendary

Activity: 1358

Merit: 1002

Quote from: key2 on March 13, 2013, 06:59:35 AM

Ok, I created the blockchain account very recently though

Was just checking on my Multibit install and now you can't stop it as it will begin where it stopped if you close it and open again.
Just let it run.
You can put your mouse over the Online text on the lower left corner and it will tell you how many blocks it verified and the date it's currently scanning, so you can keep up with the progress.

key2

newbie

Activity: 33

Merit: 0

Ok, I created the blockchain account very recently though

Raoul Duke

legendary

Activity: 1358

Merit: 1002

Quote from: key2 on March 13, 2013, 06:39:43 AM

Hey just wondering if you might know how long it will take. It's been on:

Replaying blockchain from date "Mar 13, 2009"
Stopping Bitcoin network connection...
Synchronising with network...

For about an hour now

Hey, I just gave that date as an example. It would suffice a date before you created that specific wallet at blockchain.info, but only you know that.
Mar 13, 2009 is almost at the start of the blockchain. Patience, it will get there. Give it another hour or so, no point on interrupting now I guess.

key2

newbie

Activity: 33

Merit: 0

Hey just wondering if you might know how long it will take. It's been on:

Replaying blockchain from date "Mar 13, 2009"
Stopping Bitcoin network connection...
Synchronising with network...

For about an hour now

key2

newbie

Activity: 33

Merit: 0

Quote from: Raoul Duke on March 13, 2013, 05:20:30 AM

Quote from: key2 on March 13, 2013, 05:04:04 AM

Quote from: Raoul Duke on March 13, 2013, 04:48:31 AM

Go to Tools --> Reset Blockchain and Transactions.
See if it has the option to reset since the genesis block checked and apply.
Wait a couple minutes till it syncs and you'll see your coin.

I reset from First Date, it now says "Synchronised with Network" but the wallet is still at 0.

However the wallet has a different address than the one I had on blockchain.

So does this mean my btc is gone?

No. Reset again but use a date that is before the date you created the wallet at Blockchain.info.
Choose a date on the calendar a few years back, like March 13 2009, to when Blockchain.info didn't existed yet.

Ok - it's now loading. Thanks I will update

Raoul Duke

legendary

Activity: 1358

Merit: 1002

Quote from: key2 on March 13, 2013, 05:04:04 AM

Quote from: Raoul Duke on March 13, 2013, 04:48:31 AM

Go to Tools --> Reset Blockchain and Transactions.
See if it has the option to reset since the genesis block checked and apply.
Wait a couple minutes till it syncs and you'll see your coin.

I reset from First Date, it now says "Synchronised with Network" but the wallet is still at 0.

However the wallet has a different address than the one I had on blockchain.

So does this mean my btc is gone?

No. Reset again but use a date that is before the date you created the wallet at Blockchain.info.
Choose a date on the calendar a few years back, like March 13 2009, to when Blockchain.info didn't existed yet.

key2

newbie

Activity: 33

Merit: 0

I tried to log in to Blockchain.info again - the error is with Decrypting Wallet and Downloading Wallet

key2

newbie

Activity: 33

Merit: 0

Quote from: Raoul Duke on March 13, 2013, 04:48:31 AM

Go to Tools --> Reset Blockchain and Transactions.
See if it has the option to reset since the genesis block checked and apply.
Wait a couple minutes till it syncs and you'll see your coin.

I reset from First Date, it now says "Synchronised with Network" but the wallet is still at 0.

However the wallet has a different address than the one I had on blockchain.

So does this mean my btc is gone?

Raoul Duke

legendary

Activity: 1358

Merit: 1002

Go to Tools --> Reset Blockchain and Transactions.
See if it has the option to reset since the genesis block checked and apply.
Wait a couple minutes till it syncs and you'll see your coin.

key2

newbie

Activity: 33

Merit: 0

Ok, the sync on bitcoin-qt would have taken forever so I downloaded Multibit. I attempted to import the key and something weird occured. The password it needed for my first password (I have 2 on the blockchain account) was actually the one I tried to upgrade to when Blockchain.info kicked me out the first time. However, trying to login to BC with that password results in "Error decrypting Wallet".

btw @Piuk - that must have been the error I was getting when I was kicked out - "Error decrypting Wallet"

Anyway - so now I've managed to successfully import to Multibit but it says "There were missing dates. Have to go back to Genesis block"

It says on the help screen that it could take up to 2 hours or more for this - but my current balance is at 0 and my new wallet doesn't look like it's been imported - on the left side it still has the one Multibit came with. Will this be amended when the blockchain is Synced? Also there is no progress bar so it's hard for me to tell if anything is actually happening.

key2

newbie

Activity: 33

Merit: 0

Another slightly unrelated question - where I live I need to use VPN all the time but it goes in and out. will this affect my security? I use a paid VPN service that respects anonymity.

key2

newbie

Activity: 33

Merit: 0

Ok, thanks a lot again for your help, I'll keep updating.

Ditto

sr. member

Activity: 330

Merit: 250

Yes you can. You will have to wait some time for it to sync, though.

key2

newbie

Activity: 33

Merit: 0

Quote from: Ditto on March 13, 2013, 03:31:25 AM

If you're worried that your Blockchain wallet is compromised, you can import the backup into Multibit and then move the funds in the imported addresses to new addresses.

Ok, thanks a lot for your response - I will try this out.

Edit: Oh, not sure if it can be used but I already downloaded Bitcoin-qt a while ago, just never used it. Could I do the same there?

Ditto

sr. member

Activity: 330

Merit: 250

If you're worried that your Blockchain wallet is compromised, you can import the backup into Multibit and then move the funds in the imported addresses to new addresses.

key2

newbie

Activity: 33

Merit: 0

Quote from: Ditto on March 13, 2013, 03:05:49 AM

Quote from: key2 on March 13, 2013, 02:46:31 AM

Does anyone know if there's a way for me to use my Google Drive backup to fix this? I'm not exactly sure how the backup works. My account says junior member but I'm definitely still a newbie, so apologies if this is a dumb question.

Download the wallet.aes.json file from Google Drive, go to https://blockchain.info/wallet/import-wallet, and then drag and drop the wallet.aes.json file into the box.

But is there a way for me to get the wallet off of blockchain? As in take the backup from GD and put it somewhere else? I'm worried my Blockchain account is compromised. I need to create a different account if I am to do what you wrote.

Ditto

sr. member

Activity: 330

Merit: 250

Quote from: key2 on March 13, 2013, 02:46:31 AM

Does anyone know if there's a way for me to use my Google Drive backup to fix this? I'm not exactly sure how the backup works. My account says junior member but I'm definitely still a newbie, so apologies if this is a dumb question.

Download the wallet.aes.json file from Google Drive, go to https://blockchain.info/wallet/import-wallet, and then drag and drop the wallet.aes.json file into the box.

Topic: Blockchain.info wallet - very strange problem and now locked out of account? (Read 5073 times)