Topic: Blockchain.info wallet - very strange problem and now locked out of account? - page 2. (Read 5120 times)
March 13, 2013, 01:46:31 AM
Does anyone know if there's a way for me to use my Google Drive backup to fix this? I'm not exactly sure how the backup works. My account says junior member but I'm definitely still a newbie, so apologies if this is a dumb question.
March 12, 2013, 09:56:57 PM
What is the exact error your are receiving? ("Unable to decrypt password" is not an error message). What browser are you using?
Using Chrome. The error appears randomly when I get kicked out - sometimes no error at all. I will try to recreate but recently I just get kicked out with no error at all.
edit: I keep trying but the error is not showing up anymore - just getting kicked out.
edit 2: If it will help, I can get a video of my screen during the login process and PM you.
edit 3: I forgot to mention that I have a Google Drive backup. Can I use this to help me out in some way?
March 12, 2013, 09:54:12 PM
What is the exact error your are receiving? ("Unable to decrypt password" is not an error message). What browser are you using?
March 12, 2013, 09:48:53 PM
Hi all,
First let me say I have a support ticket with Blockchain about this, but waiting to hear back is killing me and I'm worried I'm at risk for a larger problem.
I have a Blockchain.info wallet that I use for my transaction. I recently bought my first BTC and have just been kind of researching/exploring. Blockchain seemed to be the easiest and safest method of starting out. I had no problems transferring to and from within the first few days. However, yesterday (AFTER the fork was resolved) I tried to send a small amount to my Seals with Clubs account using the Android app (which worked for me in the past doing the same thing). However something strange occurred - it asked me for my private key to authorize the payment. It didn't ask me this the first time and I didn't even have the private key. I was unaware of the Export feature so I never did that - the key and info are on Blockchain only. Why would it start asking for the private key to authorize? I have the second password set up for that.
Then I logged into the web version. I have 2-type authentication with my email, fwiw. Once I'm in I try to send and it says it can't process the outputs or something - I can't remember the exact error. Then I started to worry that my account was compromised. So I went to the passwords section of accounts and tried to change my passwords to be more secure (they were already quite strong, plus I had 2 passwords set up to authorize transactions). I was unable to update the passwords - the site kept giving me errors. I then tried to update the main password and it seemed to succeed, but then I was kicked out of the site back to the login screen. I tries to login with the new password I just set and it didn't work. Then I tried the old password and it worked, for a split second only. I logged in, was able to see the account and then was instantly logged out with the error "Unable to decrypt password" or something like it. Now whenever I try to log in - that's what happens. It logs in for a split second then kicks me out.
Each time I log in for that split second though, I see my BTC balance still there - so not sure what this means.
Any help or advice would be greatly appreciated. I will know to export my wallet in the future.
First let me say I have a support ticket with Blockchain about this, but waiting to hear back is killing me and I'm worried I'm at risk for a larger problem.
I have a Blockchain.info wallet that I use for my transaction. I recently bought my first BTC and have just been kind of researching/exploring. Blockchain seemed to be the easiest and safest method of starting out. I had no problems transferring to and from within the first few days. However, yesterday (AFTER the fork was resolved) I tried to send a small amount to my Seals with Clubs account using the Android app (which worked for me in the past doing the same thing). However something strange occurred - it asked me for my private key to authorize the payment. It didn't ask me this the first time and I didn't even have the private key. I was unaware of the Export feature so I never did that - the key and info are on Blockchain only. Why would it start asking for the private key to authorize? I have the second password set up for that.
Then I logged into the web version. I have 2-type authentication with my email, fwiw. Once I'm in I try to send and it says it can't process the outputs or something - I can't remember the exact error. Then I started to worry that my account was compromised. So I went to the passwords section of accounts and tried to change my passwords to be more secure (they were already quite strong, plus I had 2 passwords set up to authorize transactions). I was unable to update the passwords - the site kept giving me errors. I then tried to update the main password and it seemed to succeed, but then I was kicked out of the site back to the login screen. I tries to login with the new password I just set and it didn't work. Then I tried the old password and it worked, for a split second only. I logged in, was able to see the account and then was instantly logged out with the error "Unable to decrypt password" or something like it. Now whenever I try to log in - that's what happens. It logs in for a split second then kicks me out.
Each time I log in for that split second though, I see my BTC balance still there - so not sure what this means.
Any help or advice would be greatly appreciated. I will know to export my wallet in the future.
Jump to: