Topic: Blockchain.info/com question (MAIN) (Read 300 times)

In my opinion, if it is true that Blockchain.com occupies one of the leading positions among crypto wallets, then such a flow of tickets may well occur.

 In addition, we must remember that the name “Blockchain” itself is always in first place when searching on Google, including when searching for applications in GM for Android or IOS.
 Anyone who searches for the words “cryptocurrency”, or “blockchain”, or “Bitcoin wallet”... and so on, immediately sees this very wallet in the first place of the search.  As a result, the flow of new users is huge.  As a result, the flow of tickets is large.  I think the ticket flow is even greater than Binance and Coinbase.

 I think that the ordinal notes of tickets are strictly in ascending order precisely as they are registered, and now their number has already become more than 5M.

2 tickets per minute seems like a lot even for services like Binance and Coinbase, let alone a cryptocurrency wallet.

The support ticket number may not be sequential, but in some cases it contains basic information such as information during the setup. For example, the support ticket for identity verification is different from the support ticket for withdrawal problems, and so on.
Therefore, I do not think that we can use it as a measure to know the requests they receive during a certain time.

For the period from December 2023 to March 2024, I found out the serial numbers of two tickets to Blockchain.com support.
 Taking into account the fact that obviously tickets have serial numbers as they are received by support, it turned out that in 75 days the ticket number changed from #482xxxx to #502xxxxxx.  It will turn out to be ~ 208000.
 An approximate calculation shows what will happen: ~2800 tickets per day, and accordingly 2 tickets per minute.

 I also know the exact ticket number dated 07/23/2013 (80xx)
 During the period from 07/23/2013 to, for example, the date of ticket #502xxxxxxx ~3900 days have passed.
 Thus, for the entire specified period of ~10.8 years, the average number of tickets was approximately 1300 per day.
 But, obviously, the number of tickets has gradually increased from 2013 to the present and therefore I believe that the indicated number of tickets per day (2800) is now quite correct.

Somehow I couldn't find the stats in question... Can you please point me in the right direction?

This might look like I'm defending them ^{[I'm not]} but they did face a lot of obstacles in the past couple of years and IIRC, in the same period they had to lay off a lot of their staff on multiple occasions.
^{- Having said that, it appears that the situation has changed and they're planning to add a significant number to their backroom staff so hopefully, we'll see some improvements soon.}

• Quote from: delfastTions on April 13, 2024, 06:33:07 AM
  But according to my experience and the experience of a number of other clients, out of 10 answers from support, about ~8 are formal, standard, short and empty
  
  Back in the day, their Twitter bio had a link to a dedicated support account on Twitter ^[archived] and despite what's pinned at the moment ^{[@AskBlockchain]}, occasionally they were somewhat useful in ticket escalations ^{[not sure why they suddenly stopped using it]}.

Judging by the statistics of requests from clients to Blockchain.com support, they receive 2 new requests from their users every minute.  This will amount to about 3,000 requests per day.  
I cannot judge how difficult it is for the Blockchain.com support team to respond specifically and in a businesslike manner in order to truly solve customer problems.  
But according to my experience and the experience of a number of other clients, out of 10 answers from support, about ~8 are formal, standard, short and empty and, in general, completely unnecessary answers, in approximately this format:  (!)

"Thank you for waiting. We are currently looking into your previously raised support ticket XXXXXXX. Your request requires some further investigation on our side and we will make sure to get back to you as soon as possible.
Thank you for your patience while we look into this matter."

 This is all, of course, an ugly organization of work with clients and it is impossible to speak positively about the work of the support of such a large service in the field of cryptocurrency.
 Apparently Mrs. Mimi Brady is not doing her main job very well.  

Updated to table of links in the first post for you find answers to some questions about working with Blockchain.com/info

I was interested in the question of how difficult it is to get from Blockchain.com support an archived copy of your Wallet.aes.json file created when registering your wallet, for example, in 2013-2016.?

 Are there any lucky users among our forum users who managed to get such a file again?

 If you ever succeeded in doing this, write about it.  As the BTC rate grows, this question becomes more and more relevant.

Thank you, I haven’t done this for a long time, I forgot how to do it.   

Moved the topic.

I will update the table periodically.

You can do this by going to the bottom of the page and clicking on the "Move topic" button.

Respected colleagues!

 If information from some topic really helped you deal with your old Blockchain.com/info wallets, then please write links to these topics in this topic.
 I'll add it to the general list.

 And I certainly agree, if in the foreseeable future BTC reaches about $100K, then many people will begin to remember their abandoned wallets that they opened in Blockchain.info ten or more years ago.  When these Satoshi that remained in the wallet were just a ridiculous amount.  And with such growth BTC, they are already beginning to be of interest and the desire to get them back.


I also agree that it is better to move this topic to the web wallet board and I ask our respected moderator to help do this.

Indeed, the bulk of the discussion of problems with Blockchain.com/info takes place on this board.

A good list, but it is better to move the topic to the web wallet board because it is the appropriate place for such topics.

Blockchain.info/com problems may differ depending on the topic, and although they have almost similar solutions, being an introduction to searching for a solution may shorten for everyone.

These topics will increase in the coming months if the price of Bitcoin rises above $100,000, as some may remember them lost wallets/seed words.

[1] https://bitcointalk.org/index.php?board=222.0

Good idea for such a collection!
However, I think you could probably extend the list with more problems that have raised questions by users over the years. Maybe even linking to outside sources, like reddit or StackExchange is an option if you see that the users confirmed that an offered solution helped them resolve their issues.

This wallet is perhaps one of the oldest and, one might say, a rather confusing option when it comes to restoring access to your wallets.

 If you search for threads on issues of restoring access to old Blockchain.com/info wallets on our forum, you will see that for many years, many forum users have created separate threads on specific problems with this wallet.  Here are questions related to the difference between Base58 and WIF encodings, questions about restoring wallets from Wallet.aes.json, and questions related to mistakes made by the developers themselves in 2014, ’15, and so on.
 For your convenience, I will list some of these threads in which you can find answers to a number of questions that arise when communicating with Blockchain.com support.  

I hope that this short review will be useful to many forum users and will reduce your time searching for a solution when restoring old wallets.

---

When registering your wallet in Blockchain.info, obviously the service should have saved a backup copy of this wallet in the Wallet.aes.json format, which in turn contained your password and also the privatekey of your account in encrypted form.  So theoretically, knowing your password, you could easily find out your privatekey of your account in the mainnet of Bitcoin.  And accordingly, start using any other wallet based on this privatekey.

 The question for Blockchain.com support is whether they can re-provide their clients with the original Wallet.aes.json file, which was originally supposed to be sent to the client's email address when registering the wallet.  ?

 The question for our colleagues on the forum is also whether anyone has experience of receiving the old Wallet.aes.json again to the same email address to which your wallet was registered many years ago in Blockchain.info or already in Blockchain.com.  ?

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