There is very little regulation when it comes to online gambling. Casinos can just take your money and you are at their mercy. There is nobody that you can turn to because authorities don't like to get involved in these types of disputes. The only thing you can do is complain and hope you get enough attention and they will be convinced through pressure to return your funds.
That requires strong proof before authorities investigate this matter, and basically they won't intervene if the accusations has no significant issues. Refund or return of funds is not possible unless their management will accommodate this serious concern. Hopefully this matter will be address properly to avoid possible circumstances.
We can complain about the gambling site, but we do not have strong proof, they will not listen to our complaint, and even the casino will ban our account easily. They can found our mistakes easily and they do not have to do many things to ban the account. It is a small chance if that is related to refund a fund, especially if we are not on the right side. Even if we are on the right side, they will not easily give the money to us, instead, they will block our account and will not let us continue.
The only thing we can do is to provide as much proof as possible that you have the right for your funds. As regulation on gambling site aren't as good as offline gambling and most authorities won't be able to help and intervene with cases like this. Just as FinneysTrueVision said we are at their mercy on cases like this. Even with offline gambling, Casino can be hard to deal with so imagine an online casino.
We can complain as much as we want and we're lucky enough if we've convinced them but that's a rare thing to happen especially if strong proofs have not been shown.
~snip~
People use VPN all the time , some of them have even subscription for antivirus and anti-theft softwares which does have an inbuilt VPN. As far as I can remember you did tell us that '' on there site there was nothing regarding VPN " therefore even if you are asked to , you can just tell them what part of the problem they were. At the same time I don't understand the fact why this particular site is prying so much and giving incredibly late and bad responses.
1. Don't be polite
2. Let them have a piece of your mind
3. What did you do regarding the complain in the court ?
I do think they are just toying with you since they are not accepting your address and telling you again and again to do something that you already did. If it doesn't work out maybe download something like samourai ? Where they don't have any identity and ask them to transfer the funds there is possible. This is really low on the part of the gambling site I hope it resolves soon. I will be looking up for the thread in the future too. Hopefully all will be well for you.
Agreed, people especially who those who gambles and uses crypto mostly uses VPN to receive the best protection to their identity which casinos shouldn't have any issues of. With all the time that's past and with the same repetitive email response they surely are toying you and have no intention of paying you back.
If I am right isn't the same BTC address used to deposit is enough proof that you're the owner of the account but this case will be hard if the crypto you used to deposit with is from an Exchange site.
