Topic: Bonpay Plastic/Virtual Bitcoin Card - page 5. (Read 8473 times)

The latest news regarding Wave Crest hasn't confused Bonpay Team. And we are still full of enthusiasm and are striving to realise our aims according to the Roadmap. However, owing to the circumstances we care about our clients first, hence, have started compensation for all inconveniences.

You loser in this game

Recent Update.
The card balance refund option in Bonpay account was enabled. Since now all card balances are available for transferring back to Bitcoin.

Bonpay Update on 9 January
WaveCrest changes, Card accounts, Withdraw option

The latest news concerning card accounts closure, associated with our card issuer conditions changes, doesn’t derail Bonpay Team’s intentions and doesn’t sidetrack from the further development course. However, due to the current circumstances, we are doing our best to compensate all inconveniences and in this view we made an Update.

Assets refund

All assets that trapped in pending operations were completely refunded to our clients.

The list of customers with stuck balances was requested from Wave Crest Holdings Ltd, in order to let these clients use their funds. As soon as we get this list, each client mentioned in it will be mailed individually regarding further steps to be taken.

What about cards?

So far there were a lot of card orders, but in the view of the recent situation cards were either not received by users or unavailable anymore. We value every of our clients and would like everyone to remain with Bonpay. Thus, customers, who have already ordered the Bonpay card but haven’t received it yet or those, who already have one but due to the circumstances can’t use it, will get a new Bonpay card for free.

Bitcoin withdraw option

We appreciate each customer who has chosen us to use Bitcoin. Our aim is to give clients an ability to transfer it to Bonpay card. Owing to the current situation of searching for a new card issuer, we decided to enable our clients withdraw their Bitcoin without further verification.

We are grateful for staying with us and becoming a part of Bonpay community. Every our step and intention are based on thought about our clients.

The next upgrade is on the way. Stay tuned with Bonpay.

Hi. Sorry for temporary inconveniences. This issue really occurred regarding the fact that our European card provider Wave Crest Holdings Ltd. received a statement from Visa® on the instant closure of all prepaid Visa® debit card programs accounts.

The Bonpay Card is included in the list of prepaid Visa® debit card programs, so we have to follow this statement as well. We understand that this news is unexpected, however, Wave Crest was unable to provide us or card holders with this information in advance in order to be prepared for such changes.

We have already sent an email to all our users concerning the question and are already doing our best to compensate inconveniences.

Please, look through our Update, where are all details on the situation. Thanks.

bonpay card are blocked right now, and can't unload the balance from the card ? wtf.

Currently, this option is not available.

Is it possible to send BON tokens to your wallet already?

Hi. Yes, we have to admit that there is an issue with funding our card provider balance via wire transfer both USD and EUR. That was caused by the delay due to bank holidays and our team is currently trying to find all transfers which were sent. If you urgently need a refund please contact support and they will try to resolve this issue for you. Please accept our apology for this horrible delay, once all transfers appear on bank account we will make an announcement to all our customers.

Could you give me some more informations about the transfers BTC>EUR stuck in "pending" ?
All I know is that's a "third party issue".
Almost 15 days now since i did the transfer, how long will it take to fix it ? Days, weeks, months ? Can i be refund ?
Please don't ask me to mail your support or send a ticket, i sent emails and didn't have answers to theses questions.

MyEtherWallet has added BON token to the default token list.
Since now it is no more necessary to add custom token details to see it.

I think that's great news. You guys make your promises true, I'm definitely holding your BONs!

Guess what? Since now a pre-order form for Bonpay card is opened for everyone worldwide!
The first 5 000 users will get cards before the end of February 2018. Leave your order on https://bonpay.com

I can't send a ticket, it doesn't work, it says "invalid", that's why i came here.
I've sent an email some hours ago, after seeing your response, i hope i'll get a reply soon.
Thanks

Hello. Could you please create a ticket regarding your issue either on our website or at [email protected]. Thank you.

Hello,
i'm one of your customers, i got an Euro Card. BTC>EUR transfers worked fine 3 times but my 4th transfer, and so my funds, are stuck in "Pending" since the 21th December.
The transaction number is 36800b10, can you do something to unlock it ? Or tell me when it will be ?

Regards

Great news! Bounty Tokens have all been distributed! Thank you for support! The final distribution can be checked here https://goo.gl/6vszpQ

Dear Friends!

We are pleased to present a Big Bonpay Update! Don't miss important information.

Read an Update on Bonpay Medium https://goo.gl/BMFVbU

Dear members! Check out Bonpay update on Token Sale summary and Further plans. Find answers to the main questions in our Medium article.

Check out our recent article on Medium!
Bitcoin Futures: Good for Cryptocurrency or for Wall Street Traders?