I wonder why there is so little interest in this topic. They have a valid gambling license anyway. Website could be a lot better in terms of layout, but what matters is the effectiveness and functioning of the platform, and that seems to be okay in itself, right? Maybe this is has omething to do with the fact that they are required to follow the KYC procedure for all the customers? And any countries are not allowed to play on this site. Probably the OP should work on this (change license?)
Hey! Thanks for the feedback
Yes, we've heard lots of feedback about the layout of the site. We're working on some pretty great updates to share later this year. So if you have a wishlist for items you'd like to see in a gaming experience, please let me know and I'll see what we can do!
I honestly think that the KYC procedure is a sticking point for some players here on the forum, and I super understand that. I know a lot of people are trying to find a balance between safety and anonymity. For folks that have been scammed or who are open to talking about our license and the type of player protection it provides, we're here as an alternative option!
The most important thing to me is being transparent and building a site that's trusted.
^Anna
The answer they offer when it comes to KYC really caught my attention, although I think you are clear that privacy and anonymity are considered a right for some players which they defend to the death, since many prefer not to operate on platforms that They have KYC, and you can then make some kind of exception according to the player? I know that the issue is somewhat subjective, but I know that the licenses are made to require KYC everywhere, is it possible to skip that rule? are there no special cases?
It's honestly tough -- we chose to get our license here on the Isle of Man because of the very strong player protections. They also really focus on protecting young people, which is why the age verification is so important. The balance is that the KYC is a lot to ask of every player!
We are looking at some options for creative ways for players to verify their age and location without providing documents. I can't make any promises, because the rules right now are pretty strict in both theory and practice, but I'm hoping that I'll have more to share with you on this in the next few months!
The team here are really trying to explore what it looks like to be fully regulated but also fully crypto. I definitely don't have all the answers, but I'm really enjoying the conversations we've been having both internally and on forums with folks who are starting to grapple with what the industry has historically been, and what it could evolve into!
^Anna