Topic: BTC-E confiscated funds (Read 2529 times)
I see that everything is ok, so never mind.
Sounds pretty bad if they're not giving you your funds back. What was the link?
in the interest of disclosure, i FINALLY got access restored to my funds.... took two months without any indication it would ever happen, but it did. it took DAILY updates to the multiple open tickets (which they had started condensing into the same original ticket without any type of response) + i was opening a new ticket every other day... They finally responded to one of my requests to remove funds and then after multiple back-and-forths, my access has been restored.
for verification they requested i provide transaction history, account balances, IP addresses which i've accessed from etc. by a stroke of PURE LUCK, i had kept records to try to track my P&L better and was able to use those to give a history. Had i not done so, the info would have only been available by logging in to the account (which was suspended - catch22)
I'm pleased that I got a resolution, but upset that it took this long and was for something so arbitrary and I was most upset at the lack of communication. I have not moved out all of my funds and have placed a few trades, but I will never post to trollbox again.
for verification they requested i provide transaction history, account balances, IP addresses which i've accessed from etc. by a stroke of PURE LUCK, i had kept records to try to track my P&L better and was able to use those to give a history. Had i not done so, the info would have only been available by logging in to the account (which was suspended - catch22)
I'm pleased that I got a resolution, but upset that it took this long and was for something so arbitrary and I was most upset at the lack of communication. I have not moved out all of my funds and have placed a few trades, but I will never post to trollbox again.
You're STILL TRADING with them?!
Now I know why so many people got GOX'ed in the bithole repeatedly. LOL !!!
Glad to hear that you got a resolution to your tickets. Sucks that it took so long to resolve, and fortunate that you kept such comprehensive records. I'm sure that most users don't keep such information.
in the interest of disclosure, i FINALLY got access restored to my funds.... took two months without any indication it would ever happen, but it did. it took DAILY updates to the multiple open tickets (which they had started condensing into the same original ticket without any type of response) + i was opening a new ticket every other day... They finally responded to one of my requests to remove funds and then after multiple back-and-forths, my access has been restored.
for verification they requested i provide transaction history, account balances, IP addresses which i've accessed from etc. by a stroke of PURE LUCK, i had kept records to try to track my P&L better and was able to use those to give a history. Had i not done so, the info would have only been available by logging in to the account (which was suspended - catch22)
I'm pleased that I got a resolution, but upset that it took this long and was for something so arbitrary and I was most upset at the lack of communication. I have not moved out all of my funds and have placed a few trades, but I will never post to trollbox again.
for verification they requested i provide transaction history, account balances, IP addresses which i've accessed from etc. by a stroke of PURE LUCK, i had kept records to try to track my P&L better and was able to use those to give a history. Had i not done so, the info would have only been available by logging in to the account (which was suspended - catch22)
I'm pleased that I got a resolution, but upset that it took this long and was for something so arbitrary and I was most upset at the lack of communication. I have not moved out all of my funds and have placed a few trades, but I will never post to trollbox again.
I'm sorry to hear of your bad experiences with BTC-E. I use the exchange for my trading and so far *touch wood* I've not had any bad experiences caused by the operation of the site or support (or lack-of as you highlight).
I remember seeing an article before that BTC-E was struggling to cope with the support tickets as there were so many to go through and resolve. They said that they were scaling up their support to cope with demand - whether that has happened I'm not sure, but there are many bottlenecks in running an exchange, especially when the demand shoots up quicker than they can adapt.
I really hope that those who have missing funds or are locked out get it resolved sooner rather than later, as the numbers that people are quoting are significant sums to the average person.
I remember seeing an article before that BTC-E was struggling to cope with the support tickets as there were so many to go through and resolve. They said that they were scaling up their support to cope with demand - whether that has happened I'm not sure, but there are many bottlenecks in running an exchange, especially when the demand shoots up quicker than they can adapt.
I really hope that those who have missing funds or are locked out get it resolved sooner rather than later, as the numbers that people are quoting are significant sums to the average person.
This is really bad...
Account banned for no reason + non-responsive support service...
Account banned for no reason + non-responsive support service...
yeah, BTC-E was my favorite venue for trading and i had zero problems -- until i did... now i get no help and my funds are effectively confiscated. I would advise anyone and everyone whom is trading at BTC-e to get your funds OUT before you too are scammed.
This is really bad...
Account banned for no reason + non-responsive support service...
Account banned for no reason + non-responsive support service...
I've tried all channels I can think of and I'm getting no support. I bump my ticket daily and apparently is just ignored. I can't login to my account and I setup a 2nd account to try to contact support but apparently you're not allowed to send PM's to support... a message pops up saying you need to use the ticket system.
from where I'm sitting BTC-e has effectively parted me from several thousands of dollars.
from where I'm sitting BTC-e has effectively parted me from several thousands of dollars.
Please contact me. They have take around 15BTC from me. We need to find everyone they are doing this to and contact the bitcoin foundation. There is strength in numbers. And the more we get awareness with screen shots and videos that show how they scam us.
IF anyone can help us! PLEASE we are desperate. This can not keep happening to innocent bitcoin users.
***I will tip big time to anyone who can help us. THANK YOU
I've tried all channels I can think of and I'm getting no support. I bump my ticket daily and apparently is just ignored. I can't login to my account and I setup a 2nd account to try to contact support but apparently you're not allowed to send PM's to support... a message pops up saying you need to use the ticket system.
from where I'm sitting BTC-e has effectively parted me from several thousands of dollars.
from where I'm sitting BTC-e has effectively parted me from several thousands of dollars.
I have had about 15BTC taken from me too at BTC-e. here is my screen shots and video proof. I can confirm that they don't respond, and they ban you for asking for help. I never swore and i took screen shots every time i posted in the chat. They have 'suspended' my account and only DELETE my support tickets when i ask for help.
I honestly have never felt so taken advantage of. I used BTC-e for 3 months no problem. Once i asked for help publicly they shut me up by bannening me then hours later hey suspended me which means i can't see my account balance any more.
If bitcoin is to go mainstream this can't happen to people over and over and there is no one to call or get help. 15BTC is a lot of money to me. They built up my trust over 3 months and then they completely banned me with no reason or response and how long???
Every family member and friend i got into bitcoin, freaked out and cashed out because they are afraid this could happen to them. Im a huge supporter of bitcoin but this is terrifying.
here is my post---> https://bitcointalksearch.org/topic/i-will-tip-anyone-who-can-help-me-thank-you-for-making-bitcoin-trusted-and-safe-452256
here are a screen shot of me asking for help and then i was instantly banned :/ http://imgur.com/x5x3dmC
I've tried all channels I can think of and I'm getting no support. I bump my ticket daily and apparently is just ignored. I can't login to my account and I setup a 2nd account to try to contact support but apparently you're not allowed to send PM's to support... a message pops up saying you need to use the ticket system.
from where I'm sitting BTC-e has effectively parted me from several thousands of dollars.
from where I'm sitting BTC-e has effectively parted me from several thousands of dollars.
This is an issue, what the hell do we do here?
The same thing just happened to me, was your issue resolved?
No.
The same thing just happened to me, was your issue resolved?
still nothing from Help Desk. I love trading on BTC-e and am very disheartened by this incident. I haven't been able to access my funds or make any trades for 3 weeks... If anyone has suggestions, I'm all ears
what a patience! 
inbox me or add my skype, i am happy to help out
Skype:DiddlyDoes
i hate to see anyone out of pocket using bitcoins & can do my best to contact the owners for you.
Skype:DiddlyDoes
i hate to see anyone out of pocket using bitcoins & can do my best to contact the owners for you.
contact admin via skype. Him can help you.
although there is a little worried
although there is a little worried
lol do you have admin's skype?
contact admin via skype. Him can help you.
although there is a little worried
although there is a little worried
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