Topic: BTC-E.com holding coins hostage? [RESOLVED] - page 2. (Read 2154 times)
I agree with this but at this point in time this is the only chance he has at recovering his e-mail address/coins as far as I am aware.
Your dad's boss should really be managing his own Bitcoin.
He has his personal one and the one he uses for BTC which he didn't touch for months up until this recent rise in value.
How many e-mail addresses does this guy use?!?
Edit: check with your old iSP, though when I did that with Yahoo! the answer from the old ISP was "no, that user-name was re-used."
The safest way to hold coins is cold-storage on a piece of paper -- in two (or more) distinct locations.
Edit: check with your old iSP, though when I did that with Yahoo! the answer from the old ISP was "no, that user-name was re-used."
The safest way to hold coins is cold-storage on a piece of paper -- in two (or more) distinct locations.
I'm not sure what to call this so I am going to let you decide.
April 1st, Bitcoin hits $100 for the first time, Litecoin hits $1 for the first time. I am ecstatic, I tell my dad about the money I have made and everything is wonderful. Two days later I get a call from my Dad's boss, he wants to invest into Bitcoins!
Fast forward two weeks I walk him through creating a Bitstamp account, and how to wire the information ect. as soon as the money arrived the next day he is at our house, money ready to invest. I tell him about alternatives to BTC and he says hes interested, how does he get involved in that? I tell him about BTC-e so we transferred his money there, I reformatted an old laptop of his, we created a new e-mail address only for Bitcoins and a BTC-e account. I told him to make them something he will remember no matter what and to make his password different from what he usually uses but to write it down, he writes it down, tells me to take a picture of his BTC-e and e-mail address password and keep it somewhere safe.
He start with $9,000-10,000 USD after transferring the btc at a slight loss, and I give him my personal advice of sticking with BTC and LTC, and hes on his way. Trollbox well trolled him and he put about 20% in what he deemed to be the top 5 coins. BTC, LTC, TRC, PPC, and of course CNC. He makes about $1000, everyday he would call me and we would talk about "CNC", "Chuck Norris Coin", and my personal favorite "CNN"and then the crash happened. He ended up with about $3500 after the crash and I convinced him to go all into LTC. He had a total of 2081 LTC according to him, which continued to go down in value to a bottom of about $2200 over the course of the next 5 months or so, and he must have wrote it off because after the crash I heard almost nothing from him. As all of you know, there was a recent jump in value on BTC and LTC after a BTC crash when news of DPR's arrest hit the papers. When LTC climbed about 30% I got a call from guess who? My Dad's boss. "Heyyy whats up man? Do you see these prices? My God!.... hey, so whats my login information?". I at this point am told that it was my responsibility to have his account information readily available for him. We get into an argument about how this is not my problem, but it is because obviously he is my Dad's boss. I look everywhere, my USB sticks, external drives and I can not find anything useful, where did his account information go, he didn't have it either, he cleared his cache (I reformatted) and I had no idea what to do. I was on the phone with him breaking the bad news and he asked me if maybe I have it on my phone, I looked through there and there was nothing. I remembered at that moment that I had a hidden folder where I keep my bank details and important documents and there it was! Awesome, hes as ecstatic I was a few months ago.
Not really, he only wrote down the passwords for his e-mail address and BTC-e account on the paper for the image I took. I tell him not to worry im sure he will come up soon. I plea my case to the Trollbox and got some insightful advice that helped but did not work. I was referred to a website called "trollboxarchive.com", it really is fontas-tic! I worked with him in having him tell me what he remembers typing, this was a hard feat because he does not type the same way I do, and I start naming off a bunch of accounts that said similar things in that time frame. Nothing rings a bell, so a few days later he calls me and says he remembers what his BTC-e account name is, its "Silverbullet" and hes positive, I look it up on Trollboxarchive and he says he recognizes the things that were said on there. I contact BTC-e support on Skype. I plea my case and within 10 minutes they release the e-mail address to the account "Silverbullet" to me with vague information I provided like "What deposit method did you use" "When did you create the account" ect which I answered in April 2013 and I deposited using BTC. The e-mail address provided was German, (ends in .de). I tell them this is a mistake, the e-mail address I have was a from Gmail and I would message them later with the real account name.
We did another session of looking through the trollboxarchive and his girlfriend who was there when we created the account says it had something to do with my dog, I search my dogs name and scroll down to chat from 6 months ago, and there it was. Account name "coconetwork", I had a laugh reading through his chat logs and I am sure you will too, just search for coconetwork on Trollboxarchive. I contact BTC-e on Skype and plea my case, I get no response for days, finally I get a response with a link to the BTC-e.com support http://hdbtce.kayako.com and nothing else. This is where it gets tricky, I am not sure if at this point they have decided to keep my e-mail hostage because they think I am a hacker trying to steal coins, or because they realize that they are my last chance of getting his e-mail address back and the support decided to pocket the coins, the reason I think this is because of the lack of responsiveness, being ignored and the rest you can see in this ticket, will provide the Skype chat logs tomorrow.
TLDR; I have all of my account information (password, coin addresses, account name, date of creation, address where coins came from, amount of coins on the account) except for my e-mail address but they won't help me, and I fear they have been compromised by BTC-e.com support staff. I feel this is the step necessary to get the attention needed from them in regards to getting my account and coins back, while at the same time taking responsbility for my carelessness for losing the damn e-mail address.
Thanks, please bring this to the attention of BTC-e support with me!
P.S. sorry for the bad typing writing this from my phone
EDIT: Support resolved this for me, thanks!
April 1st, Bitcoin hits $100 for the first time, Litecoin hits $1 for the first time. I am ecstatic, I tell my dad about the money I have made and everything is wonderful. Two days later I get a call from my Dad's boss, he wants to invest into Bitcoins!
Fast forward two weeks I walk him through creating a Bitstamp account, and how to wire the information ect. as soon as the money arrived the next day he is at our house, money ready to invest. I tell him about alternatives to BTC and he says hes interested, how does he get involved in that? I tell him about BTC-e so we transferred his money there, I reformatted an old laptop of his, we created a new e-mail address only for Bitcoins and a BTC-e account. I told him to make them something he will remember no matter what and to make his password different from what he usually uses but to write it down, he writes it down, tells me to take a picture of his BTC-e and e-mail address password and keep it somewhere safe.
He start with $9,000-10,000 USD after transferring the btc at a slight loss, and I give him my personal advice of sticking with BTC and LTC, and hes on his way. Trollbox well trolled him and he put about 20% in what he deemed to be the top 5 coins. BTC, LTC, TRC, PPC, and of course CNC. He makes about $1000, everyday he would call me and we would talk about "CNC", "Chuck Norris Coin", and my personal favorite "CNN"and then the crash happened. He ended up with about $3500 after the crash and I convinced him to go all into LTC. He had a total of 2081 LTC according to him, which continued to go down in value to a bottom of about $2200 over the course of the next 5 months or so, and he must have wrote it off because after the crash I heard almost nothing from him. As all of you know, there was a recent jump in value on BTC and LTC after a BTC crash when news of DPR's arrest hit the papers. When LTC climbed about 30% I got a call from guess who? My Dad's boss. "Heyyy whats up man? Do you see these prices? My God!.... hey, so whats my login information?". I at this point am told that it was my responsibility to have his account information readily available for him. We get into an argument about how this is not my problem, but it is because obviously he is my Dad's boss. I look everywhere, my USB sticks, external drives and I can not find anything useful, where did his account information go, he didn't have it either, he cleared his cache (I reformatted) and I had no idea what to do. I was on the phone with him breaking the bad news and he asked me if maybe I have it on my phone, I looked through there and there was nothing. I remembered at that moment that I had a hidden folder where I keep my bank details and important documents and there it was! Awesome, hes as ecstatic I was a few months ago.
Not really, he only wrote down the passwords for his e-mail address and BTC-e account on the paper for the image I took. I tell him not to worry im sure he will come up soon. I plea my case to the Trollbox and got some insightful advice that helped but did not work. I was referred to a website called "trollboxarchive.com", it really is fontas-tic! I worked with him in having him tell me what he remembers typing, this was a hard feat because he does not type the same way I do, and I start naming off a bunch of accounts that said similar things in that time frame. Nothing rings a bell, so a few days later he calls me and says he remembers what his BTC-e account name is, its "Silverbullet" and hes positive, I look it up on Trollboxarchive and he says he recognizes the things that were said on there. I contact BTC-e support on Skype. I plea my case and within 10 minutes they release the e-mail address to the account "Silverbullet" to me with vague information I provided like "What deposit method did you use" "When did you create the account" ect which I answered in April 2013 and I deposited using BTC. The e-mail address provided was German, (ends in .de). I tell them this is a mistake, the e-mail address I have was a from Gmail and I would message them later with the real account name.
We did another session of looking through the trollboxarchive and his girlfriend who was there when we created the account says it had something to do with my dog, I search my dogs name and scroll down to chat from 6 months ago, and there it was. Account name "coconetwork", I had a laugh reading through his chat logs and I am sure you will too, just search for coconetwork on Trollboxarchive. I contact BTC-e on Skype and plea my case, I get no response for days, finally I get a response with a link to the BTC-e.com support http://hdbtce.kayako.com and nothing else. This is where it gets tricky, I am not sure if at this point they have decided to keep my e-mail hostage because they think I am a hacker trying to steal coins, or because they realize that they are my last chance of getting his e-mail address back and the support decided to pocket the coins, the reason I think this is because of the lack of responsiveness, being ignored and the rest you can see in this ticket, will provide the Skype chat logs tomorrow.
TLDR; I have all of my account information (password, coin addresses, account name, date of creation, address where coins came from, amount of coins on the account) except for my e-mail address but they won't help me, and I fear they have been compromised by BTC-e.com support staff. I feel this is the step necessary to get the attention needed from them in regards to getting my account and coins back, while at the same time taking responsbility for my carelessness for losing the damn e-mail address.
Thanks, please bring this to the attention of BTC-e support with me!
P.S. sorry for the bad typing writing this from my phone
EDIT: Support resolved this for me, thanks!
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