Topic: ****** CampBX Contact/Ownership Info, Etc For Those Being Ignored ****** (Read 5441 times)

i have a withdrawal of 15k+ and 10 BTC, they have ignored me for 3 months now.
anyone wants to join forces and sue them?

I think they just buy coins off of bitstamp.  Really what other exchange would they use mtgox is gone, btc-e is shady, and the rest are either too new or small to be real options.

Yes, Coinbase is good, but do you know if they run their own exchange? When I spoke with one of its employees, he said they use another exchange as a "backend", so whatever exchange they use we should be using to get the best rates.

Update: It appears they run their own exchange: https://coinbase.desk.com/customer/portal/questions/5176889-what-exchange-is-used-

From what I heard, Coinbase is good for US people and Bitstamp is good for others.  

Our price is based on both our own internal order book of users buying and selling on Coinbase as well as the price on several different bitcoin exchanges. So the price on Coinbase may differ from one particular bitcoin exchange but is correlated to the price on any major bitcoin exchange in the long term.

Yes, you're right: according to BitcoinCharts.com, they only have a 5k 30d volume, compared to 657k for BitStamp. Is BitStamp any good? I need to look for a better alternative now that Mt. Gox is shut down. thanks

they ignore almost anyone now, i guess they lost money ...

their share of the exchange market is insignificant.

they got back to you within ~4 days? It's been almost 4 months for me

Perhaps CampBX really isn't that bad, then…

You should follow the news more closely lol.

Wow, I just heard the news today that Mt. Gox got shut down.

Your Question: Hello,

Could you please check where my missing BTC have gone?

Here's the transaction:
https://blockchain.info/en/tx/e62d5257bac70e144d76e579cc50ecac9f757ddb6cc665e604604d1cdcdc3855

Thanks

Please wait and one of our operators will be with you shortly.

You are now chatting with  Sonny V (Support Engineer) - General

09:58 Sonny V: Welcome to CampBX live support. Please describe your issue to me, and let me see how I can help you.
09:58 Sonny V: Hi
09:58 me: you should see it on my account
09:58 me: I sent a ticket awhile back with the details
09:59 me: "I transfered 0.08204165 BTC to CampBX deposit address 1BcRZxfHrH4Bd6xdzfTwDMrESWZrxC5L81 (transaction ID: e62d5257bac70e144d76e579cc50ecac9f757ddb6cc665e604604d1cdcdc3855 , currently 141 confirmations), but it is not showing up in my CampBX account."
09:59 me: that's [what] my 21 November 2013 ticket [said.]
10:00 Sonny V: We have resolved that issue for all our Customers. [They have‽ Then where are my missing BTC?]
10:00 me: it was closed, but it wasn't resolved
10:00 me: see also [I gave another ticket # regarding the same issue.]
10:01 Sonny V: We apologize for the same
10:01 Sonny V: I am reopening the ticekt
10:01 me: ok
10:01 me: thanks
10:01 Sonny V: We will forward that to our system adming
10:01 me: thank you
10:02 Sonny V: Ticket is now open for resolution
10:02 Sonny V: Thanks for using Live Chat
10:02 me: how long do you expect it to be resolved?
10:03 Sonny V: Its time consuming process and our system admin will resolve in a batch
10:03 me: ok thank you
10:03 Sonny V: so it depends on that team and number of such issues
10:03 Sonny V: Thanks

Hello stsbrad,

Thanks!
I would really appreciate your help to solve my issue.

I do have a ticket open at their Support Desk:
VEP-822-93487 13 March 2014 10:19 AM
As you can see I updated it a few days ago to announce to them my decision to got public on this issue.
I did go public with my complaint statement here: https://bitcointalksearch.org/topic/campbx-my-negative-experience-514176
which was forwarded to CampBX Support Desk and PM to Keyur @ Camp BX https://bitcointalksearch.org/user/keyur-camp-bx-15102 which is CampBX owner.

2013-12-08 13:07:52 2013-12-07 12:53:28 USD Withdraw $1,000.00
2013-12-09 11:44:07 2013-12-09 08:03:09 USD Withdraw $1,000.00
2013-12-10 12:08:58 2013-12-10 10:44:44 USD Withdraw $1,000.00

I had to become a "newbie" here so I could explain my case to all,  and as a last resort to recover my funds.
I did not have any other choice after waiting since last December for answers and a solution from CampBX staff to my issue.

A "smear"? Not in my case.
If anybody is interested, I can document everything about my case.
My BTC deposits to CampBX, my buying of dollars, my successful withdrawals, etc.
You can easily see that there were 3 failed transfers to my Bank account that never went through and were never returned to my CampBX account.

I did contact Mr Keyur via a PM on this forum about 2 monts ago, before going public.
He responded promptly and assured me to see my case immediately:
That was 2 months ago... 
See more about my case here:
https://bitcointalksearch.org/topic/campbx-my-negative-experience-514176

It is not my intention to tarnish anybody's reputation "just for fun", but what do you do after over 3 months of your issue being ignored and not resolved?
By shutting up and taking it, I'm not helping myself or anybody else. Unfortunately I had to speak out.

Yes, I am a newbie here but I'm also a real person that has been affected by CampBX unresponsiveness to customer problems and have lost real money because of it.
I lost hope from recuperating any of my loss from CampBX, so take whatever suits you from my experience and hope it helps anybody.

Regards to all from a real "newbie",

Rodrigo Fernández
Sistemas Edenia Internacional, S.A.
5to piso Edificio Trifami
Ave. 1 , Calle 2 , San José, Costa Rica 006-1000
T: +506-2256-3944 | F: +506-2256-3739
USA Toll free: 1-877-506-0579
www.crservers.com