Topic: CampBx down since July 3, 2014- Now up - account holders are locked out (Read 3429 times)

I think about third party services everyday and how to solve these problems. Think about the silk road vendors that were selling legal wares in their own jurisdictions that just had their coin auctioned off. If your exchange participates in money laundering or any other activity that the local government deems unsavory; innocent users may just get their BTC seized. Of course this is notwithstanding internal thefts and hacks that are pretty fucking commonplace.

I'm happy that it worked out well for me; but for every good ending there are several others that do not end as well. All in all, I am very pleased with my personal outcome. However, I am in the minority of people with satisfactory results amidst this type of activity.

FWIW, I never got a helpful response from Keyur or any other Bx employee. I worked it out myself. I know of a few people that had their API keys revoked trying to withdraw BTC from Bx. It is the wild west insofar as third party services are concerned and consumers should beware. One year ago, I hoped we would stop hearing about this BS. If we hope for greater adoption, increased value, and safe access; we must find a safer alternative than the ones that currently exist.

Glad you got your coins out. That is what I had to do eventually when I couldn't get any fiat out and I couldn't get a response from camp bx. I really don't know what their story is. They just don't seem to care about the business at all and if that's true they could take your BTC one day and that would be the end of your account.

Also glad you and others can withdraw your coins. I wish all the best for CampBx

I am glad you got your coins back.
Really sorry to see a USA based exchange having so much trouble.

UPDATE:

I am now able to login to Campbx.com and was able to move coin off the exchange. I do not know if I will return to Campbx in the future. However, it is only fair to say that my issues have been resolved to my satisfaction.

UPDATE:

Did "Forgot Password" on main site and was able to gain access to my account. I can now put sell orders for my BTC on the board, but can NOT withdraw the bitcoin in the account. Error message reads: Cold wallet maintenance in progress. Please reattempt after 5 hours.

Many people have had this issue. A few have found ways around it which I will not discuss (new shit has come to light). I will continue to attempt to withdraw my coins and report back.

UPDATE: New shit has come to light.

I promised the member of this site to not disclose this "new shit." There is a reason that some people can withdraw BTC from Campbx.com and others get the "cold wallet maintenance" error.

It's really bad form for an exchange to allow a customer service rep use the pseudonym of Sonny V (see the Butterfly Labs debacle and testimony) to respond to customers with problems accessing their accounts. Given the goxing early this year when trading was allowed despite users not being able to withdraw BTC; it is VERY irresponsible for a reputable company to allow trading if the coin buyers can't withdraw their coins.

Understand that if you use an exchange (any exchange), you stand the risk of being a sheep led to slaughter.

https://www.youtube.com/watch?v=gbIv7W7rhx4

FWIW, I am still locked out of my account so I can't attempt the "new shit" solution.

I'm not a coder either, but I know enough to be dangerous. I also know how to deploy tools that already exist in the open source market. The reason we don't have a decentralized exchange is a failure to realize how to monetize a trustless system (outside of trust for the bitcoin network or course). Right now we trust nameless people that we shouldn't with a currency that is backed by a network that needs no trust by way of proof of work. It's baffling really.

Exchanges seem to exist in a murky grey area where users aren't fully covered by the security of cryptography and the blockchain, but they're also not quite covered by fiat customer protection laws either.  Sadly I've got no idea how to get around the issues with fiat transactions, but I hope things reach the point where there are wallet clients that can be easily configured for any digital currency, rather than a separate client for each coin.  Instead of just the 'send', 'receive' and 'transactions history' tabs, there would also be 'buy' and 'sell' tabs.  Users would place orders from within their desktop client and everything would be fully cryptographically secured. 

I'm not a coder and have no idea how much work there is to accomplish before such a thing could happen, or even whether it's possible.  I'm guessing there would either have to be a dedicated 'trade blockchain' to record all the various trade transactions between coins, or some progress on the whole Sidechains/Treechains thing. 

UPDATE:

I got an email last night from "Sonny V." It reads as follows:



Be careful! This sender failed our fraud detection checks.
Show content
 

Dear (real name redacted),
 We will get the correct status of your CampBX account (if there is any technical issue) from the concerned department and will get back to you shortly.


Thank you,
 CampBX Support

END

I'm guessing that the email warning was due to the kayako.com being the sending domain and the Campbx.com as the display domain. I am still unable to login to my account and thus unable to access the coins I have in the account. I see that some people are able to access their accounts AND withdraw bitcoin. I'm happy this is the case.

I can confirm that no less than five people are either locked out or can not withdraw BTC held at Campbx.com. Cold wallet maintenance should affect all users equally should it not? Why can LeChatNoir now login and see his balances (fiat and BTC), but is unable to withdraw any BTC due to "cold wallet maintenance?" Why can others login and withdraw BTC despite this supposed maintenance? Why can some of us still not login? There are more questions with each answer and bit of information that comes to light.

I PM'd Keyur @ Campbx (a fellow forum member), but have yet to get a reply. It would be nice if he would respond in kind to this thread like he did LeChatNoir's.

Thank you for the acknowledgement. I happened upon that thread when I was searching for others with similar issues. I will post updates as they occur.

This is encouraging.

CampBX wallet is still under manteinance. I hope they will reactivate BTC withdrawals soon.

pirsquared, I appreciate your updates, most people want to complain and then disappear.  Gox had issues and then resolved them before they went down, so this isn't worth much, but I had an issue in November of last year with CampBX that was eventually resolved; here is my first post in an existing thread about the issue.  If you want to review that thread, you will see several people with the same issues and my updates as I felt the urge to post or new information was forthcoming.  I agree that this isn't from a DDOS, and their charts clearly show data that is missing (presumably due to a hack and some reversals).  While there is no guarantee that I it will happen, I look forward to CampBX resolving this issue and you posting about the resolution and any additional information provided.  Hopefully it is much more timely than the resolution of the issue I experienced.

My account is unlocked and all funds, USD and BTC are accounted for. I sent 0.1 BTC to my wallet and it works. Seems to be all systems go at CBX - at least for my account.

<----------This, and they are still allowing trading. So LeChatNoir can use his fiat balance to buy BTC that he can't withdraw due to cold wallet maintenance. Looks like a gox, smells like a gox, walks like a gox, talks like a gox; I hope it's not a mini-goxxing underway.

Thank you for the public update. I look forward to regaining access to my account too. Fortunately my own cold wallet doesn't need maintenance and most of my BTC are stuffed in a mattress. I'm still locked out and will wait as patiently as I can. Seems like this hack was a little bigger than the standard d-dos'ing.

I won't be happy until I have access to my account and my coins stored therein. I think Campbx is trying to do the right thing. However, I do not understand allowing trading while "cold wallet maintenance" is done.

I really hope this is just a temporary CampBx glitch and your and everyone else funds get released soon, but the fact you can see the balance in your account doesn't prove anything. I can still see my balances in my mt.gox account.

Campbx has unlocked my account. All funds are there.

My latest sell orders (my bot sold some BTC above 650$ during the spike 3 days ago) have been reversed but i'm ok with that.

I cannot withdraw bitcoin at the moment because their cold wallet is under manteinance.

TY Campbx for your support i hope that other people with similar issue have been as lucky as me.

UPDATE: Myself and two others with KYC'd accounts are still unable to login on Campbx.com. PM has been sent to Keyur and support ticket is now opened since the security certificate is fixed.

I would like to hear from others that are either locked out of their accounts or are indeed able to login.