2) Regarding paper deposits and electronic withdrawals:
We process a massive number of paper and electronic deposits / withdrawals. At this scale we have discovered many issues where banks, post office, and our own admins can make human errors. Overall error rate is less than 0.01%, but unfortunately errors take longer to resolve as we need to document and trace the issue with our partners, banks, or USPS. Electronic errors are resolved in 15 business days and paper errors are resolved in approximately 3 weeks.
It takes a long time but we always resolve issues to customer's satisfaction.
Regarding my money orders (MoneyGram #69218203770 and #69218203780) that were cashed SIX WEEKS ago, the money order photocopies show no alterations, my personal info is as clear as possible, and they were deposited at your bank (confirmed with that bank on the phone that you have an account there), so you are the ONLY POSSIBLE COMPANY who could have deposited them. I absolutely DO NOT BELIEVE YOU when you say that there is no record of these money orders in both your records AND the bank's records. If it were just your records, that could be traced back to a mistake on your part, but to claim that the obviously deposited money orders never made it into your bank is a flat-out lie, just like the one I quoted (from another post) earlier in this thread where you claimed to do an ACH deposit for a customer that failed, when in reality (as verified by the bank) no such attempt was made.
Furthermore, I haven't received a reply to my open ticket since 12/1/13 (and the ticket was opened on 10/30/13), and that reply, just like the one above, was a useless boilerplate response. This has proven to be an ongoing pattern for you and I see nothing changing, both for myself and for many other of your customers. As is evident on your Facebook page and on this site as well, there are MANY other people REGULARLY having issues with you, so don't flatter yourself by trying to claim that less than 0.01% of your customers have issues.
As you know, I have already begun a police investigation into the matter, as you have done nothing but respond to my ticket with stall tactics and useless responses. If you wish for me to continue and to expose you with documented evidence for the fraud that you are proving yourself to be, I suggest that you continue doing what you are doing. If not, then I suggest that you IMMEDIATELY prioritize getting my issue resolved.
Update: CampBX finally credited my $1,000 about 2 months after the money order was deposited. While I'm definitely glad to finally see my money, I had planned to purchase ~5 BTC at the time the money should have been credited and wound up getting ~1.5 BTC instead ಠ_ಠ. Better than nothing, but still not cool.
