This story was already verified and discussed at gamblig grumbles casinoguru casinolistings casinomeister askgamblers latestcasinobonuses - most of them verified the facts and some even blacklisted them for that purpose
I am publishing it heremaybe it will fall on the right ears that can help me get paid and to warn other
If this story is true, it would really upset us if what you experienced happened to us. because, $ 14k is not a small amount of money when converted to my local currency. the case that happened to you was quite complicated, I don't know what made the casino you play at carry out this policy.
To be honest, we can only be concerned about what happened in your case. even we don't have a hint to help you, because, the casino you play at doesn't seem to have representatives in our community. so there is no other way, except for you trying to solve your problem with the casino. but based on your story, at least, this will be a valuable experience for you in the future.
So, before you use one of the casinos that you will play at, try to read the ToS, for security, convenience, and so on, so that cases like this don't happen in the future.