All the story behind the transaction looks suspicious to me, I cant rule out possibility of trying to scam you, they could be trying to lure you into it. I guess they are trying to introduce you to the gamble site but were surprised you got so much information to address the process of transaction. After 3 weeks the transaction rectify by who? we dont usually delayed such transaction again so be careful out there. I wish you provide the name of the casino
With all due respect, I don't think you have read all the posts in this thread (I don't blame you!), so I will fill you in with the key points:
I promote online casinos - it's been my full-time job since 2008, though I started part time in 2006 and have also been a player since 2001.
It wasn't me who had the problem - I was just trying to help a player who contacted me via another forum.
The casino name is mentioned in an earlier post - Rich Palms casino.
Although Rich Palms was new in March this year, I have worked with the operator of this casino since 2008 and they are not a dodgy or "scam" operator - they are among the best.
Now I don't know how this bizarre situation arose, or rather, why it took them so long to sort out, but in my opinion it was started by an error by someone in their finance department, who, for whatever reason, didn't seem to want to admit their mistake.
So anyway, the player is very happy now - though I don't think she will be going back to that casino again!
Happy Christmas!
Mark.