Our deposit minimum from start is 20 usd. This user try to "cheat" our system by making requestment for 20 usd deposit and send only 1 dollar to the deposit address.
System deposit this one dolar into his account but is still can't make withdraw request because minimum deposit condition is 20 usd.
You call that cheating? I don't think that he wants to cheat you with that trick. In the first place your support agent told him that a $1 deposit will do. So it is not his fault. The solution I can think for this case is allow him to deposit ~$20, and then you should approve his withdrawal request.
Hello ,
After this user contact with us, we explained to him that our system is clear and requires a minimum $20 deposit on ALL accounts to be eligible to withdraw winnings. Once user makes VALID deposit, we can process his withdrawal. The user will always have access to his account and the winnings will remain on the account until the user is ready to make Valid $20 deposit at which time he can withdraw his winnings.
Regards!
Our deposit minimum from start is 20 usd. This user try to "cheat" our system by making requestment for 20 usd deposit and send only 1 dollar to the deposit address.
System deposit this one dolar into his account but is still can't make withdraw request because minimum deposit condition is 20 usd.
You call that cheating? I don't think that he wants to cheat you with that trick. In the first place your support agent told him that a $1 deposit will do. So it is not his fault. The solution I can think for this case is allow him to deposit ~$20, and then you should approve his withdrawal request.
Like I said in my previous reply, the English level plays a huge role in this so-called "misunderstanding". It's really hard to understand what the live agent guy was trying to say.
Asking the user to deposit an extra 20 dollars in order to "unlock" his withdrawal is a really shady thing to do. If I were in his shoes, I wouldn't deposit another dime until my original withdrawal was processed.
Hello,
We are not asking for extra 20 dollars to "unlock" or something. Our system request to have atlast one valid deposit to can make any kind of withdrawals.
He winning from our bonus , so he never make any deposits for that he can't make withdrawal at the moment.
Regards!