I am having issue with not receiving withdrawal confirm emails, Support were not very helpful and want me to go to great lengths so i can withdraw my Bitcoin from my account when it is not my fault but its their servers causing the issue.
This is what i was requested to do.
Hi southaussie,
We have noticed issues with Yahoo, Hotmail and other email servers being faulty.
Please create a new email address, we recommend @gmail.com, as they offer advanced security features such as Two Factor Authentication via SMS and using their 2FA time-code generating application.
You will also need to provide us with the following account information for verification of the email change (all the questions are mandatory):
Username
Old email
New email
Alternative email
CEX.IO BTC wallet address
Account BTC balance (As accurate as possible)
Account GHS balance (As accurate as possible)
Account creation date
Latest trading transactions (As accurate as possible)
Location / IP
Secret answer
A photo of a government-issued identification. Examples include a Driver's License, Passport or National ID Card.
A photo of you holding a government-issued identification.
As soon as you provide all information, it will be sent to our security department then the email address will be changed.
Best Regards,
Leonard
CEX.IO Support
That is not right, Every other email comes through fine and without delay so why should i have to do all of this in order to change my email address so i can withdraw my Bitcoins?
Why should i have to have a separate email account just for a cex.io account? All of my Cryptocoin related accounts use my Live.com email addresses.
I kept replying no this is not my fault but its your fault it would be a great inconvenience for me to go through all that effort simply to get access to "MY" Bitcoins, They then asked me to contact my email provider support to find a solution.
They did find a solution as shown below with a link to the question and answer.
Please fix the issue with "YOUR" server cex.io as this is an ongoing issue and is not the fault of your customers, YOU are at fault here.
Why put your customers through that inconvenience when you simply need to contact the email providers that is affected and sort it out?
Does not make sense to me. Anyways.
https://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/mail-being-block-from-reaching-my-livecom-account/bc989b29-06d4-4f65-a24a-34f4e3afe38d?tm=1404392776815"Since all their emails are blocked it is not related to your account but their servers. They may be being blocked for spam or something else. They need to resolve the issue by contacting Microsoft at
[email protected]