Topic: CEX.IO SCAM ALERT - page 2. (Read 1016 times)

They been saying the same shit to me! Do not worry your money is not lost..etc. I been trying to get my funds for 6ish months!

They stole 5k of my money! I've emailed [email protected] in attempt to get in contact with you guys!

I've provided them with confirmation numbers, mt103 forum and references numbers on the wire..etc; yet they still will not give me my money!

Dear GeneralJarmen,
Please accept our apologies for the inconvenience caused.

We can assure you that you will receive your money but we kindly ask you to understand that since the nature of cryptocurrency is still an unregulated feature within the bank industry, delays for cryptotransactions may appear.

Our team has sent an email to you recently with more detailed information on your issue.

We would like to highlight that your case is under the supervision of our finance department and it is checked by our specialists few times per day.
In order to provide you with more accurate information, we have sent a request to our payment provider and currently, we are waiting for a reply. Please be assured that we will update you as soon as possible.

Also, I kindly ask you to inform us once the funds will be available in your bank account.

Thank you for understanding.

On 13 January 2018, I bankwired US$10,000 to CEX. CEX rejected the bankwire and told they would refund my amount.
Till 17 April, over 90 days, the amount has not been credited.

Despite several followups with CEX, they have not provided any proof of attempt to transfer my money. Everytime they have responded with "please be patient", "our Finance Department is working on this" or "the issue will be escalated".

My bank in the UAE told me that CEX's bank in Poland has confirmed that CEX account is blocked due to prosecution. To me it's irrelevant. All I need is my $10,000 back in my account.

Your assistance is highly appreciated.

up108984857

you can buy btc on another exchange for lower price and sell on cex for higher rate. http://www.arbitrage.expert/. You win arbitrage but your fiat stuck on cex 

Bitcoin deposited today. Thanks to every party that make this happen including bitcointalk.org.

Today I received ticket replied with another question. Questions after questions since BTC on hold on 17-Jan-18. Why can't CEX.IO follow what it wrote on it's website (https://cex.io/limits-commissions#/currency/BTC) where deposit / withdrawal of crytocurrency is unlimited regardless of account type.

If CEX.IO still care about its reputation in cryptocurrency industry, please follow what it wrote on it's own website.

I had wrote clearly in the ticket: "If found documents / reply is unacceptable, please return the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp because it had been pending since Jan 17, almost 1 month.".

Let's see when the 2 BTC is deposited or return to my wallet. I will update here.

2 BTC is not a big amount but enough to test how CEX.IO handle it, especially when you try to deposit big amount of cryptocurrency.

Hy тaк чтo c мoим тo вoпpocoм?
18 янвapя вaш coтpyдник ФИHAHCOBOГO oтдeлa, выcлaл мнe пиcьмo гдe cooбщил, чтo биpжa вepнyли cpeдcтвa, чтo cвифт идёт 3-5 днeй иcключeниe 14 днeй.
И тeпepь cнoвa мнe oтвeчaeт финaнcoвый oтдeл, пpи чём paзмытым cooбщeниям, мы вpoдe кaк и oтпpaвили дeньги - нo вpoдe и xoтим чтoбы вы aккayнт coздaли.
Изнaчaльнo вecь вoпpoc был в тoм чтo чeлoвeк пoпoлнил aккayнт жeны, пocлe чeгo вы нe зaчиcлили cpeдcтвa дaжe нa CЧET, oни пpocтo y вac нa pyкax yжe пoчти 2 мecяцa, вы пpocтo ими влaдeeтe, пocлe вы пoпpocили нecкoлькo paз вce дaнныe oткyдa были oтпpaвлeны дeньги - нeoднoкpaтнo я вaм иx пpиcылaл. A тeпepь eщё peчь o кaкoм тo aккayнтe ?
Я ждy кoнкpeтнoгo oтвeтa гдe дeньги и пoдтвepждeния чтo вы иx oтпpaвили.
Киeв тo oн мaлeнький жe....

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Well, what about my question?
January 18, your employee of the FINANCIAL division, sent me a letter where he said that the exchange had returned the funds, that the swift was going on for 3-5 days except for 14 days.
And now again, the financial department answers me, with what is blurred messages, we kind of sent money - but like and want you to create an account.
Initially, the whole question was that the person has replenished his wife's account, after which you have not credited even to the ACCOUNT, they are simply in your hands for almost 2 months, you just own them, after you have asked several times all the data from where the money was sent - repeatedly I sent them to you. And now we are talking about some kind of account?

I'm waiting for a specific answer where the money and the confirmation that you sent them.
Kiev, then it's small ....

I can see. As soon as the copliance department reviews the case, you will be updated.

Hi CEX.IO, just a few points:

A. I had an Verified account and the CEX.IO website stated deposit / withdrawal of BTC is unlimited. So, do I still need to be verified every time when I make deposit / withdrawal? In this case, just a 2 BTC which is crypto currency. Industry standard (reputable cryto currency exchanges) show us that deposit of crypto currency is very fast, as long as it is confirmed by blockchain network.

B. Every time when I submitted new documents, there will be new questions asked to verify here and there. And every time it takes almost 1 week for CEX.IO to reply with new questions. So, how long still needed to ask new questions and reply?

C. So far, documents I had submitted to CEX.IO are:

(a) Ticket 631151 (dated 17 Jan 2018):
1. Bank statement Dec 2017 (pdf),
2. CEX transactions details (xlsx),
3. Payslip Dec 2017 (pdf),
4. Salary bank account statement - Dec (pdf),
5. Salary bank account statement - Nov (pdf),
6. Salary bank account statement - Oct (pdf)

(b) Ticket 565299 (dated 26 Dec 2017):
1. Bank statement Nov 2017 (pdf),
2. Signed CEX agreement form (pdf),
3. CEX transactions details (xlsx),
4. Credit card statement (pdf),
5. Driving license - back and front (jpg),
6. National identity card - back and front (jpg),
7. Payslip Nov 2017 (pdf),
8. Utility Bill (pdf),
9. Selfie with national identity card - back and front (jpg),
10. Selfie with Visa card (jpg),
11. Selfie with Mastercard (jpg),
12. National identity card with Mastercard - back and front (jpg),
13. National identity card with Visa card - back and front (jpg)

What else document is needed?

D. If CEX.IO still find the answer or documents given is unacceptable, then no need on hold, please reject it and return the 2 BTC (less network transaction fee) to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp. There is no need to waste time for verification. Already mentioned in the ticket 631151.

The measure is necessary as the Compliance department needs to ensure that the funds you are operating with were received in a legal way. As soon as they clarify all the necessary infos, the transaction will be completed.

Bitcoin Confirmed By Blockchain Network But On Hold By CEX.IO

I deposit 2 bitcoins into CEX.IO (address 3FjstJuHpz9DojCzSidouzHwNpnybxXcsS) on 17-Jan-2018. It had been confirmed on blockchain with more than 4000 confirmations. Today is 12-Feb-2018. The deposit is still pending.

(https://blockchain.info/tx/5d29dabac54f1f0d60fd61b362b3cac7bc574c59197b32357ad6879d87773b7d)

As indicate in CEX.IO limits and commissions table, deposit of BTC is unlimited. (https://cex.io/finance/limits-commissions#/currency/BTC). Furthermore, I owned Verified account.

However, the bitcoin is on hold. CEX.IO does not practice what it writes on its own website.

If not able to deposit, please send back the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp instead of on hold.

CEX IO Transaction ID 5451173440. Ticket request #644144 and #631151. Account up102627505.

I had posted the screenshot at https://www.facebook.com/groups/mwbusiness/permalink/1617343678359961/. I will keep it pinned at Facebook group until it is resolved.

Anyone has the email of Oleksandr Lutskevych? I'm thinking of escalation.

Hey man have you had any luck. There has been some positive news today. Some people are getting refunds those that have recently made withdrawals. I think for the ones which have been completed ages ago they are probably going to wire them to our accounts.

Read posts in our facebook group: https://www.facebook.com/groups/142148616441271/?multi_permalinks=145091206147012&comment_id=145270282795771¬if_id=1516889802677647¬if_t=feedback_reaction_generic&ref=notif

Users have already reported more than USD 1.2 million in losses. We contact the Polish  Bank Spoldzielczy and lawyers.

How cex treats their customers:
https://s19.postimg.org/51xh01fhv/screenshot_1115.png

I have just requested a reversal.
Request No: 642492
Please follow up and get in touch with the related department

We understand your concerns and are doing everything possible to ensure that everything flows smoothly. Still, not always and not everything depends on us, especially with respect to the cases that involve financial transactions. While you are waiting for the confirmation of the payment, you can ask to reverse the transaction, and the funds will be turned back to your account. Then you will be able to withdraw them using another payment method.

If you explain the status well on your system, that is something different. However, when you say transaction completed and give no clear answer to any question and if money is lost; then this means CEX.IO is SCAM. If there is any other explanation for your current status, please share. (e.g. explain external factors, share status transparently, do not lie etc.)

Here is the links to create requests:

MI5 WebSite: https://www.mi5.gov.uk/

InterPol WebSite: https://www.interpol.int/

Uk National Crime Agency & Financial Investigation: http://www.nationalcrimeagency.gov.uk/about-us/what-we-do/economic-crime/ukfiu

We are rely fed up with the same story...
If there is that much demand, then recruit 100 people or 1000 people or 10000 people but DO NOT HOLD OUR MONEY!
It is obvious that you use our money for daily interests, crypto trading or whatever...
Even small exchanges in Mozambik process their withdrawals with automated API's and I have been waiting for a Crypto Capital withdraw for days...
If you are not going to let us withdraw our money in a reasonable time, then do not accept any type of deposits...
IT IS 2018, YOU CAN NOT HOLD PEOPLE'S MONEY FOR DAYS-WEEKS-MONTHS... YOU SHOULD ALSO PAY BACK WITH A PENALTY FOR THE INTEREST
Cex IO is a one way dark hole - Your money goes into it but never comes back
Process my payment please:
Transaction ID: 5470201897
User: up110029869

We would like to remind once again that CEX.IO is not a scam and we are just facing temporary issues associated with the increased growth to which we appeared to be unprepared.
As soon as the complicated situation comes to an end and we deal with every single issue that was reported by the users, we will make our best to ensure that such situation will not appear again in the future.
We understand that dealing with the money of our users requires from us to take the responsibility. Still, not every time everything depends solely on us. There are sometimes the external factors we are unable to overcome.
Unfortunately, it comes at the expense to our customers, and we are constantly looking for the ways to ensure faster processing of payments and flawless working of the platform.
We understand the concerns our users have with the money, and we are doing everything possible to ensure they receive their money. Many of the users have already had a chance to ensure that we are doing our job. In this situation, we ask for your patience as it will help us to concentrate on the issues that need to be resolved.

We are grateful for your understanding and staying with us through this complicated period.