it was clear that the funds was with them thats why they claim to refund. On Etherscan.io we can see that ChangeNow sent 32ETH including my 10 Ethereum to Binance .
Changenow is an exchange. It's true that they have received those 10 ETH. But they have sent another cryptocurrency to the hacker.
I have a question for you.
If someone steals your money and buys a car with that, who should return the money to you? The car seller or the thief?
What you need to understand is that ChangeNow.io Denied that they are the final destination to the Stolen Funds until Binance colleagues Exposed them.
Explain To us, Why do you think ChangeNow.io denied that the address belong to them? Why did ChangeNow didnt admit it until I sent proofs from Binance that the address belong to them?
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From what i can understand, ChangeNow is not supposed to return back the stolen money as you explained. ChangeNow sent an equivalent amount to 10 Eth in other currency to someone else (maybe not the hacker himself).
If Op's story is correct, why they ask for Return fund letter and refuse to response to police demand? Why this shady behavior !?
ChangeNow can't refund the affected person because it's not their responsabilities, but at least, it should help investigation.
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Let me keep it simple for you all: After sending all the details to ChangeNow.io to identify the transaction, ChangeNow.io team made it clear that Refund will be issued Once the police involved because they needed to comply to their policies. It means one thing which is that after ChangeNow team identified the transaction and found that the funds are with them/.
So why did they request "Return of Stolen Assets" letter?
If ChangeNow didnt have the funds, they could simply say that they dont have the funds ,
Why would they ask for Law Enforcement Request to Return the Funds?
ChangeNow made a decision to return the funds and By Not doing so , they are Violating their Own Policies/Refund Policies,Seychelles policies .