Emma (ChangeNOW)
Sep 21, 2021, 20:57 GMT+3
Hi,
From your letter with the attached email ==== I understood that "Your local police can do this without needing ‘permission’ from ===" So that means, that your local police can provide us with the valid request or a hard copy to our postal address:
Amsterdam, Kraanspoor 50, 1033 SE, Netherlands
This request must contain:
- exact amount of *coin*;
- *coin* address where we should issue a refund to;
- main reason for a request: "Return of the stolen assets";
- signatures, stamps, and other relevant insignia verifying the authenticity of the requesting body or official.
We would also like to ask that this request:
- is addressed specifically to our exchange service - ChangeNOW.
We would like to recommend you prepare the request and send us a copy via email, so we can verify it and confirm that everything is correct.
If you have any questions, feel free to ask us.
With kindest regards,
ChangeNOW Support Team
Max (ChangeNOW)
Sep 22, 2021, 16:01 GMT+3
Hi,
Thank you for waiting.
Could you please clarify the details of the transaction and exchange, as well as why you believe that the transaction is related to ChangeNOW. Thank you in advance!
From your letter with the attached email == I understood that "Your local police can do this without needing ‘permission’ from ===" So that means, that your local police can provide us with the valid request or a hard copy to our postal address:
Amsterdam, Kraanspoor 50, 1033 SE, Netherlands
This request must contain:
- exact amount of *coin*;
- *coin* address where we should issue a refund to;
- main reason for a request: "Return of the stolen assets";
- signatures, stamps, and other relevant insignia verifying the authenticity of the requesting body or official.
We would also like to ask that this request:
- is addressed specifically to our exchange service - ChangeNOW.
With kindest regards,
ChangeNOW Support Team
It's really possible they don't have your coins anymore. They're an instant exchange and once the deposit has enough confirmations, trade is completed within a minute or two UNLESS their system flagged the transaction leading to withholding the funds. Former happens more often than the latter.
ChangeNow team insisted that I would get my funds back once the Law Enforcement Involved(Chat Transcript as proof)
ChangeNow team denied that the address belong to them until Binance confirmed it (ChatTranscript as proof)
On Sep 2021/ ChangeNow requested to write a letter " Return of Stolen Funds" in order to return the funds.
What are your thoughts?
It's really possible they don't have your coins anymore. They're an instant exchange and once the deposit has enough confirmations, trade is completed within a minute or two UNLESS their system flagged the transaction leading to withholding the funds. Former happens more often than the latter.
not only is it possible, but it is. if the transaction is completed, the money is no longer with them, ie they have already sent another that was the subject of exchange.
in all this, their guilt is the least, they are just exchangers. Police and investigation should go to the beginning, at the time the amount of 10ETH was sent from Coinbase. Does Coinbase have any clue how it came about?
Max what ChangeNow can do now is to share the receiver address where the money went. as far as I can see, KYC is not required there, so even from there, there is little chance to find out who is behind the whole transaction.
I provided ChangeNow with all the details needed to identify the exchange which it means changeNow were aware about the exchange I was talking about, so they said that they require Law Enforcement involvement in order to return the funds. ( I have solid proof of them saying that/ChatTranscript as proof)
also On Sep 2021 they asked to send them the letter " Return of Stolen Funds"
If ChangeNow dont have my coins, why they promised to return the funds once the police involved and why they asked me to write/send the "Return of stolen Funds" letter?
Update 17 March 2022
ChangeNow responded to and it seems like they are not returning the funds. ChangeNow noted that they dont have the funds and they dont need police request and They dont need need to verify the ownership of the 10ETH.
Here what ChangeNow said : "We do not need confirmation whether you are the owner of the funds. Moreover, we cannot verify this information. A refund is not possible because ChangeNOW does not withhold your funds."
ChangeNow still refuse to return the 10 ETH therefor It is crystal clear that ChangeNow want to keep the funds to themselves.
They clearly stated they don't hold your 10 ETH, it's likely by 17 March 2022 the thief already complete the exchange process and send the money elsewhere. IMO what you could do is press them for more information about exchange process done by the thief.
The Law enforcement /Cybercrime unit involved and they contacted ChangeNow where The Cybercrime investigator noted that ChangeNow communicated like bots with repetitive replays and ChangeNow failed to provide them with info. Which it means they are hiding something and in the scenario where the exchange was completed then they are covring the thief tracks or simply they are involved.
again, Why they promised to return the funds once the police involved taking into consideration they have all the detail about the exchange/transaction?
Max what ChangeNow can do now is to share the receiver address where the money went.
Good idea. If the scammer is dumb, they might use the same address again or actually, they might have already used it in a KYC'd exchange account. Although changenow has probably included the address in their network of blocklist, it's not everything. What OP can do is to make the rounds themselves in as many exchanges as they can although it's gonna be a tedious task.
Good idea.
Do read the email where ChangeNow made the decision to return the funds.
[moderator's note: consecutive posts merged] 
