Topic: Chatbox on poloniex - page 2. (Read 2035 times)
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I miss the Trollbox now, it was a great feature of Poloniex but recently their services value is getting lowered and Bittrex is providing much better services in case of some errors or problems. If poloniex doesnt come back with some strong service, people will definitely move to Bittrex or Kraken.
Although poloniex has an ongoing issues but they still do not will lose its users, it looks like poloniex will remain for a long time because poloniex has loyal users, we can see below on the poloniex website that has been clear seen. Users currently online: 45k 
The only exchange that I am using with a so called troll box is BTC-E, but you can't participate if you don't have any value in your account ~ does Poloniex have such policy in place as well?
I miss the Trollbox now, it was a great feature of Poloniex but recently their services value is getting lowered and Bittrex is providing much better services in case of some errors or problems. If poloniex doesnt come back with some strong service, people will definitely move to Bittrex or Kraken.
Although poloniex has an ongoing issues but they still do not will lose its users, it looks like poloniex will remain for a long time because poloniex has loyal users, we can see below on the poloniex website that has been clear seen. Users currently online: 45k The only exchange that I am using with a so called troll box is BTC-E, but you can't participate if you don't have any value in your account ~ does Poloniex have such policy in place as well?
I miss the Trollbox now, it was a great feature of Poloniex but recently their services value is getting lowered and Bittrex is providing much better services in case of some errors or problems. If poloniex doesnt come back with some strong service, people will definitely move to Bittrex or Kraken.
Although poloniex has an ongoing issues but they still do not will lose its users, it looks like poloniex will remain for a long time because poloniex has loyal users, we can see below on the poloniex website that has been clear seen. Users currently online: 45k 
I miss the Trollbox now, it was a great feature of Poloniex but recently their services value is getting lowered and Bittrex is providing much better services in case of some errors or problems. If poloniex doesnt come back with some strong service, people will definitely move to Bittrex or Kraken.
It's no longer disabled. I can confirm I just deposited 0.5ETH from my wallet, and 2.5ETH from Kraken, onto the newly generated ETH deposit address on Poloniex, and I have already sold the ETH for BTC.
More seriously I can't generate an ETH deposit address and have opened a ticket about this, without answer for a few days. A ticket on their support site, not a "trollbox ticket", whatever that is.
It's clear on the exchange page;
"Due to ongoing network instability, we've disabled Ethereum deposits/withdrawals. We'll enable once we know the network is functioning properly."
Consequently I just solved my problem myself. I figured that maybe ETH needed to be "activated" on my account. So I bought 0.2 ETH. Instantly I could finally generate the deposit address !
But still you can't make deposit right? Trades are possible but direct deposit and withdrawals is not at least on my last try.
More seriously I can't generate an ETH deposit address and have opened a ticket about this, without answer for a few days. A ticket on their support site, not a "trollbox ticket", whatever that is.
You know ETH deposits are disabled currently, right?
Consequently I just solved my problem myself. I figured that maybe ETH needed to be "activated" on my account. So I bought 0.2 ETH. Instantly I could finally generate the deposit address !
They did say the situation should improve withing a few weeks and this info was published on June 7. So I guess we should start seeing some kind of result and faster ticket resolving with a week or so.
To the best of my knowledge, nothing is working on poloniex apart from the trading, deposit and withdrawal functions.
So, nothing is working except everything is working ? You didn't mention lending but I can confirm it's working.
More seriously I can't generate an ETH deposit address and have opened a ticket about this, without answer for a few days. A ticket on their support site, not a "trollbox ticket", whatever that is.
"To meet the increasing demands on support staff, the Trollbox has been disabled indefinitely and moderators have been reallocated to assist in support.Posted by OldManKidd at 2017-06-07 06:10:17"
Thanks all for reading Poloniex's Notices section
Thanks all for reading Poloniex's Notices section
in early june, chatbox service in poloniex close
because all moderator busy to reply sending ticket support poloniex member
because all moderator busy to reply sending ticket support poloniex member
Chatbox as known as Trollbox in poloniex has been removed from poloniex for a "long" time now.
I say long because many users are having issues with poloniex and so the moderators there have been transferred to support team to respond tickets "faster"
So in essence, the poloniex chatbox has been closed so poloniex can respond to the complaints that go in their trollbox support ticket quickly?I say long because many users are having issues with poloniex and so the moderators there have been transferred to support team to respond tickets "faster"
You get this information from where and from whom? Do you know someone poloniex moderator, can you share it for me?
Because I also have a withdrawal problem there and I do not get any response from poloniex on my trollbox ticket.
But my thought there was no different before the team was closing the trollbox. I mean there is no improvement in the support capacity and the result is same. That looks pathetic a lot of account on polo gets frozen and the team just try to give a reply with a simple answer.
Because i've an account gets frozen too.
Were the trollbox mods trained to do support tickets? If not then they're being trained now so it's not going to be instant. Even if they hired new staff it'd be the same outcome.
in early june, chatbox service in poloniex close
because all moderator busy to reply sending ticket support poloniex member
because all moderator busy to reply sending ticket support poloniex member
Chatbox as known as Trollbox in poloniex has been removed from poloniex for a "long" time now.
I say long because many users are having issues with poloniex and so the moderators there have been transferred to support team to respond tickets "faster"
So in essence, the poloniex chatbox has been closed so poloniex can respond to the complaints that go in their trollbox support ticket quickly?I say long because many users are having issues with poloniex and so the moderators there have been transferred to support team to respond tickets "faster"
You get this information from where and from whom? Do you know someone poloniex moderator, can you share it for me?
Because I also have a withdrawal problem there and I do not get any response from poloniex on my trollbox ticket.
But my thought there was no different before the team was closing the trollbox. I mean there is no improvement in the support capacity and the result is same. That looks pathetic a lot of account on polo gets frozen and the team just try to give a reply with a simple answer.
Because i've an account gets frozen too.
Support have replied to me but account is still frozen. Progress has been made.
They did say the situation should improve withing a few weeks and this info was published on June 7. So I guess we should start seeing some kind of result and faster ticket resolving with a week or so.
To the best of my knowledge, nothing is working on poloniex apart from the trading, deposit and withdrawal functions.
My support ticket have been in the status of being process for the past 3 months and i have sent several update without any response from them.
it not your error, the chatbox is closed.
They did say the situation should improve withing a few weeks and this info was published on June 7. So I guess we should start seeing some kind of result and faster ticket resolving with a week or so.
To the best of my knowledge, nothing is working on poloniex apart from the trading, deposit and withdrawal functions.
My support ticket have been in the status of being process for the past 3 months and i have sent several update without any response from them.
Are you an old member?
Are you already make a level 2 verification?
Are you actively trading?
Because I think the trollbox ticket is totally useless, I also have a trollbox ticket that does not get any response from poloniex and it looks like they ignore it.
The trollbox had been disabled to assist technical concerns but still are having the same problems, anyways if you have any problems they said just to submit a ticket.
SHawk
You have been waiting 3 months?
I am concerned and I have only been waiting 2 weeks.
You have been waiting 3 months?
I am concerned and I have only been waiting 2 weeks.
You get this information from where and from whom? Do you know someone poloniex moderator, can you share it for me?
Are you kidding me? What do you think that big box called NOTICES is for? Is even in the same place as where the trollbox was...
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