Nitrogen Sports Support at 9:45pm on July 23, 2021
Hello xxx
Please note that it is in our best interest to keep a nice and healthy environment in our Poker platform that is why we have a team of poker experts checking on this issue you have reported. Not only will be follow-up on every claim submitted by a client, but we also run regular checks on a daily basis: random checks are issued on the poker tables and every player is also checked before a cash out.
Keep in mind that the outcome of the investigation is not disclosed to our users; however, you can rest assured that if we are able to find clear evidence we will proceed accordingly and take all pertinent measures for all parties involved. That means that if we were to confirm you were cheated and a refund was needed, we would proceed and do so. However, many cases result in warnings, sometimes accounts will be banned, but those steps that are taken with other accounts will not be disclosed to third parties, just like we would not disclose to other accounts details about your account.
At the moment, no further updates will be provided regarding this case. If we were to determine a refund was necessary, we would then reach out. But if not, then no more information will be provided. If you were to be unhappy with our resolution, understand that we would be willing to go for arbitration. It is important that you are aware that, as a business, our findings need to be solid, our research thorough and our conclusions verifiable. This is why we say we are willing to justify our finding if there was a need for that.
Feel free to contact us back if you need further assistance,
Regards,
It's a nice way to say "fuck off, we will do what we want and if you don't like it sue us"!
Well, too bad you didn't see this thread on time, maybe that would save you from playing with big money in a shady place! At least when it comes to poker they are shady, with not so good interface, in my opinion!
Will you contact them again? I would probably give up after this mail...