BTC Guild has no support staff for one simple reason: I do not trust ANYBODY with ANY access to account information.
This could be dangerous if the NSA (or other three letter agencies) decides to make you disappear.
Topic: [CLOSED] BTC Guild - Pays TxFees+NMC, Stratum, VarDiff, Private Servers - page 171. (Read 903163 times)
December 27, 2013, 02:31:11 AM
This could be dangerous if the NSA (or other three letter agencies) decides to make you disappear.
December 27, 2013, 02:27:01 AM
You sound like a person, who if given the power to decide if the pool should get a quicker and better customer support service would decide against it.
The fact is that the pool has a very big profit margin and could afford such a thing.
I got two emails over the holidays from people who really deserved to be publicly ridiculed for how absurd their demands/requests were, and some of that frustration leaked into the post.
These is one of the many evidence of the infectious "entitlement attitude" of the Obama generation showing its ugly head. Much like those bitches who complaining (and even threaten to sue) about not getting their UPS packages before Christmas.
December 27, 2013, 02:20:50 AM
Some work is being started (won't see much progress til after Christmas) on a rewrite of the Stratum servers. The backend BTC Guild has been using was written in C/C++, and was actually designed for a completely different protocol which I had hoped to release before Stratum (more efficient, but less noob-friendly with the lack of JSON). While the current servers have proven to be rock solid (can go months without restarts), I'm looking to extend their capacity significantly, as well as make the different parts of the system handle threading better and as a result, make it more modular. Not much point in having quad/hex/octo core servers if the threading model puts most the load in one or two threads!
This new system will end up being tested on (gasp) an altcoin first, to get a sense of any bottlenecks/bugs, and give the modular nature a stronger test with multiple coin chains on a single service. Once proven, it will end up deployed for the BTC side as well.
Keep an eye out for the news section around the start of the new year if you'd like to give it a test with your old GPUs.
This new system will end up being tested on (gasp) an altcoin first, to get a sense of any bottlenecks/bugs, and give the modular nature a stronger test with multiple coin chains on a single service. Once proven, it will end up deployed for the BTC side as well.
Keep an eye out for the news section around the start of the new year if you'd like to give it a test with your old GPUs.
What will this cost us? Increasing fees?
No cost. This is just another step towards greater stability/performance/redundancy. There's a lot planned for the rewrite, luckily the bulk of the work (share validation/work generation) is "done". No need to reinvent that wheel, just slightly rework it to make better use of threading and user prioritization.
December 27, 2013, 02:02:38 AM
You should know by now that you're not allowed to have a life. 
December 27, 2013, 01:56:47 AM
EDIT: Heavily modified due to being written after a 9 hour car drive in bad traffic.
I preferred the first version. When people are pushy and unappreciative, they should be treated accordingly.
There was a lot of passive aggressive language in the first version, which was not justified. A side-effect of getting out of the car after a 9 hour drive and looking at the forum & emails less than 10 minutes after pulling in the driveway. I got two emails over the holidays from people who really deserved to be publicly ridiculed for how absurd their demands/requests were, and some of that frustration leaked into the post. My post was more intended to be informational rather than a direct response.
December 27, 2013, 01:41:25 AM
EDIT: Heavily modified due to being written after a 9 hour car drive in bad traffic.
I preferred the first version. When people are pushy and unappreciative, they should be treated accordingly.
December 27, 2013, 01:37:21 AM
BTC Guild has no support staff for one simple reason: I do not trust ANYBODY with ANY access to account information.
Hire me mate! I would NOT steal, at least not too much.
December 26, 2013, 11:38:49 PM
All emails have now been answered. The oldest one was from Christmas Eve (at night), which was not even 48 hours old. Many emails were answered on Christmas Eve, Christmas Day, and this morning while I was still away, if they did not require me to access the database to verify account information. Some were not answered over the holidays because they were not important enough to require immediate response on the only holiday I've taken the entire year, but they have been answered now.
BTC Guild has no support staff for one simple reason: I do not trust ANYBODY with ANY access to account information. I will not be paying a support staff if all they can answer are general questions that are answered on the support page or Bitcoin wiki. And I will also not be hiring a support staff if it means they need access to user records to do their job. I would rather spend 12-16 hours per day working on the pool alone than take the risk of letting anybody else near the database records.
EDIT: Heavily modified due to being written after a 9 hour car drive in bad traffic.
BTC Guild has no support staff for one simple reason: I do not trust ANYBODY with ANY access to account information. I will not be paying a support staff if all they can answer are general questions that are answered on the support page or Bitcoin wiki. And I will also not be hiring a support staff if it means they need access to user records to do their job. I would rather spend 12-16 hours per day working on the pool alone than take the risk of letting anybody else near the database records.
EDIT: Heavily modified due to being written after a 9 hour car drive in bad traffic.
December 26, 2013, 11:35:34 PM
Regular working day in the UK? It's boxing day!
http://en.wikipedia.org/wiki/Boxing_Day
According to the wiki it's a banking holiday in the UK.
I'm rather new to the BTC scene, and I've found that BTC Guild is the most stable pool that is always there and isn't a subject of ddos attacks that I've seen in other pools lately.
http://en.wikipedia.org/wiki/Boxing_Day
According to the wiki it's a banking holiday in the UK.
I'm rather new to the BTC scene, and I've found that BTC Guild is the most stable pool that is always there and isn't a subject of ddos attacks that I've seen in other pools lately.
December 26, 2013, 10:57:50 PM
Some work is being started (won't see much progress til after Christmas) on a rewrite of the Stratum servers. The backend BTC Guild has been using was written in C/C++, and was actually designed for a completely different protocol which I had hoped to release before Stratum (more efficient, but less noob-friendly with the lack of JSON). While the current servers have proven to be rock solid (can go months without restarts), I'm looking to extend their capacity significantly, as well as make the different parts of the system handle threading better and as a result, make it more modular. Not much point in having quad/hex/octo core servers if the threading model puts most the load in one or two threads!
This new system will end up being tested on (gasp) an altcoin first, to get a sense of any bottlenecks/bugs, and give the modular nature a stronger test with multiple coin chains on a single service. Once proven, it will end up deployed for the BTC side as well.
Keep an eye out for the news section around the start of the new year if you'd like to give it a test with your old GPUs.
This new system will end up being tested on (gasp) an altcoin first, to get a sense of any bottlenecks/bugs, and give the modular nature a stronger test with multiple coin chains on a single service. Once proven, it will end up deployed for the BTC side as well.
Keep an eye out for the news section around the start of the new year if you'd like to give it a test with your old GPUs.
What will this cost us? Increasing fees?
December 26, 2013, 09:55:02 PM
In the several years that I have been mining here eleuthria has been very responsive, like less then an hour if not sooner. Since he has not responded, something has pulled him away. I am very confident that he will respond as soon as he is able to. Please be patient.
I am just trying to make up my mind if I should switch to BTCguild and so I want to be able to personally verify that indeed the 103% luck that has been there for the past few weeks.
+ it is unclear what kind of period this 103% number covers and how exactly it is calculated- the charts starts at 24th October, which is just over a month. I would like to get some clarification on it.
Ahem... I was referring to this. Confused. No.
Are those your words or did they just magically appear with your username attached?
It's obvious these are my words. Do you see me requesting or expecting immediate answer like you implied?
Fair point. You just insisted that he should hire customer service to be able to accomplish that. I understand there is a difference.
My point being - he's a one man shop and captains a big ship. Whether he can fund a dedicated customer service facility or person that works on Christmas is beyond the point. He doesn't have one now.
All I'm saying is... With the months/years of performance, one on one dedicated service, and proven track record as the biggest pool around, the guy deserves a few days during the holidays. Are you arguing with me on that point or are we agreed?
I am not going to argue if the owner of the pool deserves a break over the festive season - that's for him to decide and has nothing to do with having a dedicated CS, which can be expected to work today as I believe it is a normal working day at least here in the UK
I think we carried that too much - I am not going to change anything anyway, so will just wait for the reply to my query
December 26, 2013, 09:44:45 PM
In the several years that I have been mining here eleuthria has been very responsive, like less then an hour if not sooner. Since he has not responded, something has pulled him away. I am very confident that he will respond as soon as he is able to. Please be patient.
I am just trying to make up my mind if I should switch to BTCguild and so I want to be able to personally verify that indeed the 103% luck that has been there for the past few weeks.
+ it is unclear what kind of period this 103% number covers and how exactly it is calculated- the charts starts at 24th October, which is just over a month. I would like to get some clarification on it.
Ahem... I was referring to this. Confused. No.
Are those your words or did they just magically appear with your username attached?
It's obvious these are my words. Do you see me requesting or expecting immediate answer like you implied?
Fair point. You just insisted that he should hire customer service to be able to accomplish that. I understand there is a difference.
My point being - he's a one man shop and captains a big ship. Whether he can fund a dedicated customer service facility or person that works on Christmas is beyond the point. He doesn't have one now.
All I'm saying is... With the months/years of performance, one on one dedicated service, and proven track record as the biggest pool around, the guy deserves a few days during the holidays. Are you arguing with me on that point or are we agreed?
December 26, 2013, 09:38:27 PM
In the several years that I have been mining here eleuthria has been very responsive, like less then an hour if not sooner. Since he has not responded, something has pulled him away. I am very confident that he will respond as soon as he is able to. Please be patient.
I am just trying to make up my mind if I should switch to BTCguild and so I want to be able to personally verify that indeed the 103% luck that has been there for the past few weeks.
+ it is unclear what kind of period this 103% number covers and how exactly it is calculated- the charts starts at 24th October, which is just over a month. I would like to get some clarification on it.
Ahem... I was referring to this. Confused. No.
Are those your words or did they just magically appear with your username attached?
It's obvious these are my words. Do you see me requesting or expecting immediate answer like you implied?
December 26, 2013, 09:34:53 PM
In the several years that I have been mining here eleuthria has been very responsive, like less then an hour if not sooner. Since he has not responded, something has pulled him away. I am very confident that he will respond as soon as he is able to. Please be patient.
I am just trying to make up my mind if I should switch to BTCguild and so I want to be able to personally verify that indeed the 103% luck that has been there for the past few weeks.
+ it is unclear what kind of period this 103% number covers and how exactly it is calculated- the charts starts at 24th October, which is just over a month. I would like to get some clarification on it.
Ahem... I was referring to this. Confused. No.
Are those your words or did they just magically appear with your username attached?
I say the point still stands for all of you guys asking questions during a heavy holiday week. Be patient.
December 26, 2013, 09:29:44 PM
Troll- "Stop eating Christmas dinner with your family! I want to know if the luck really is 103% immediately. It's very important that it's not 102%. Chop chop. I can't wait here by the computer all day. You call this customer service?"
I think you are over-reacting.
I have never requested immediate reply to my query, nor expected one.
And the whole discussion was not about my query, but in regards to the guy who emailed CS and had no reply after 24 hours for which I just suggested that the pool can afford to have dedicated CS. That's all.
You seem to be mighty confused here.
December 26, 2013, 09:24:06 PM
Troll- "Stop eating Christmas dinner with your family! I want to know if the luck really is 103% immediately. It's very important that it's not 102%. Chop chop. I can't wait here by the computer all day. You call this customer service?"
Seriously, try being a bit more patient. He'll get to your extremely important question when he gets the chance.
Seriously, try being a bit more patient. He'll get to your extremely important question when he gets the chance.
December 26, 2013, 09:18:50 PM
stop feeding the troll. Imagine if all 25 - 30 thousand active accounts demanded the same level of servie. heh.
What level of service is that? I take it you meant service, right?
December 26, 2013, 09:16:05 PM
Try looking up how much bandwidth costs alone, across two continent dedicated servers, and private servers with this amount of PH would cost on any two global co-location facilities. See if you think he's rich after that. Not saying he's living on a diet of Ramen, but he's not exactly lounging in Monaco either. He does have to keep a sizeable chunk of BTC in both backup Cold Storage and in the hot wallet for the pool at all times, just in case.
Also Eleuthria is usually extremely quick to respond. Assuming he celebrates it, Christmas may not be the time to expect an instant or even a day after response. Let the guy sip his eggnog.
Also Eleuthria is usually extremely quick to respond. Assuming he celebrates it, Christmas may not be the time to expect an instant or even a day after response. Let the guy sip his eggnog.
Stratum is a very efficient protocol in terms of bandwidth. Here it is explained by eleuthria: https://bitcointalksearch.org/topic/m.1513665
So how much bandwidth costs then? Is it maybe 1% of the monthly pool profit or much less?
December 26, 2013, 09:12:14 PM
stop feeding the troll. Imagine if all 25 - 30 thousand active accounts demanded the same level of servie. heh.
December 26, 2013, 08:59:20 PM
And 3% fee out of 2500TH/s are not enough for that?
Here's a very simple calculation: 3% is 75TH/s, which is around 32BTC a day.
Still not enough for better customer support?
Here's a very simple calculation: 3% is 75TH/s, which is around 32BTC a day.
Still not enough for better customer support?
BTC Guild is as good as it gets. That's why the hashrate is here.
Remember he has to keep a slushpool of BTC for bad luck streaks on PPS. That money doesn't come from nowhere.
I'm sure the daily hosting fees aren't small either.
M
With a 5% fee on PPS the bad luck is not so bad
What I am saying is that with the amount of income the owner receive he can absolutely afford a dedicated customer support and still continue to be filthy rich.
Your post sounds like: after he pays his hosting and PPS bad luck he barely has something left, which can't be further from the truth.
I'm not convinced he's filthy rich.
There are other pools. Feel free to try them out, you'll see why BTC Guild is the #1 pool.
M
Well I guess if you compare him to Bill Gates then he would not be considered filthy rich
Then again if you compare the pool to Ghash.io then it would not be considered #1 in terms of hashing speed.
It's all about perspective really.
But that is not the point - the point was that a pool that has 2.5PH/s speed and is charging a minimum of 3% fee should provide a good and timely customer support.
I had a question above, that remained unanswered, so I will forward it to the pool email, so let's see if it get answered in a timely manner.
Try looking up how much bandwidth costs alone, across two continent dedicated servers, and private servers with this amount of PH would cost on any two global co-location facilities. See if you think he's rich after that. Not saying he's living on a diet of Ramen, but he's not exactly lounging in Monaco either. He does have to keep a sizeable chunk of BTC in both backup Cold Storage and in the hot wallet for the pool at all times, just in case.
Also Eleuthria is usually extremely quick to respond. Assuming he celebrates it, Christmas may not be the time to expect an instant or even a day after response. Let the guy sip his eggnog.
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