[Closed]Is coinbase.com still alive? - page 2.

Olaf (Coinbase)

newbie

Activity: 36

Merit: 0

Quote from: tclo on August 27, 2013, 04:14:47 AM

They just banned one of my bank accounts out of the blue today saying that my order was "high risk". I'm in the USA and never done anything unusual with my account. Oh well whatever.

Olaf from Coinbase here.

I'm sorry about the cancellation. We use machine learning algorithms to determine risk, and their ability to differentiate a scammer from a legitimate user is getting better, but isn't perfect. Shoot me a PM with enough of your email address that I can find your account, or send a note to support[at]coinbase.com, and I'll review your account.

I also apologize for the delays in support responses in the last couple weeks - we are actively hiring additional support staff.

tclo

hero member

Activity: 518

Merit: 500

They just banned one of my bank accounts out of the blue today saying that my order was "high risk". I'm in the USA and never done anything unusual with my account. Oh well whatever.

btcton

legendary

Activity: 1302

Merit: 1007

Their e-mail response time seems to be around one week. At least they do reply to you.

rockxie

sr. member

Activity: 284

Merit: 254

seems like a sync bug . I sended many emails to them ,they replied 2 emails said that problems had been resolved ,but didn't.

I send bitcoin one by one ,and the 10th met this problem again. have 85.78 can't be sended now.

joesmoe2012

hero member

Activity: 882

Merit: 501

Ching-Chang;Ding-Dong

Quote from: rockxie on August 25, 2013, 07:39:18 AM

I am very disappointed with coinbase , it's time to leave now. I have still 94BTC that can't withdraw.

Damm, just consider them gone, may as well send them over to me :p

rockxie

sr. member

Activity: 284

Merit: 254

I am very disappointed with coinbase , it's time to leave now. I have still 94BTC that can't withdraw.

Mooshire

sr. member

Activity: 322

Merit: 250

I remember when everyone was saying to use coinbase. All the good places seem to go to shit after a while.

Franktank

hero member

Activity: 560

Merit: 500

Quote from: rockxie on August 22, 2013, 06:58:28 AM

jeeezus, what's wrong with it? Huh

can anyone talk to them?

Are you verified? I would suggest speaking with Coblee, he's technically not Customer Support but he may be able to provide some advice.

rockxie

sr. member

Activity: 284

Merit: 254

jeeezus, what's wrong with it? Huh

can anyone talk to them?

btcton

legendary

Activity: 1302

Merit: 1007

Have been waiting since saturday. Still no response from support.

rockxie

sr. member

Activity: 284

Merit: 254

Quote from: faiza1990 on August 20, 2013, 06:25:23 PM

you need to wait then check what happen patience is important Lips sealed

More than 15days , I met this problem again and again. I can't send my bitcoins out.

I don't know when I can get my bitcoins back.

faiza1990

sr. member

Activity: 420

Merit: 250

★☆★777Coin★☆★

you need to wait then check what happen patience is important Lips sealed

btcton

legendary

Activity: 1302

Merit: 1007

My bank account got unlinked out of nowhere. I have no idea why.

rockxie

sr. member

Activity: 284

Merit: 254

I'm really very disappointed with their service, I has been their loyal customers, but now the problem lasted two weeks and still have failed to solve,.

really really disappointed!

xanto

member

Activity: 216

Merit: 11

Yeah, wait a few days and see what happens.

tclo

hero member

Activity: 518

Merit: 500

I was having this problem two or three days ago. It even told me that I had the bitcoins in my account and let me try to transfer them, but of course they never went anywhere and those transactions were removed from my history.

They finally showed up about 12 hrs later and Coinbase wrote me back and said they were having problems with "blockchain sync" or something like that. I don't buy it but seems like it was working correctly the last couple of days.

rockxie

sr. member

Activity: 284

Merit: 254

Transactions will be canceled automaticlly after 24 hours ,and then bitcoins return to my account.

I can't send any bitcoins now ,when I send ,it shows "pending" ,and then it will be canceled after 24 hours later.

I was very surprised that coinbase.com didn't reply the email and help posts more than 2days.

xanto

member

Activity: 216

Merit: 11

Quote from: rockxie on August 13, 2013, 01:09:33 PM

I use coinbase.com to recieve bitcoins,and finaly I met a problem of "unconfirmed transaction" , so that I can't send my bitcoins to any address now .The status was "pending " for 24h,and then the transaction will be cancel.

I was troubled by this problem for days(>5 days) ,and I wrote emails to coinbase.com, but didn't get any reply from them.

What happened ?

Is coinbase.com still alive ? Sad

Did they cancel the transaction or do you still have the transaction saying pending?

rockxie

sr. member

Activity: 284

Merit: 254

I use coinbase.com to recieve bitcoins,and finaly I met a problem of "unconfirmed transaction" , so that I can't send my bitcoins to any address now .The status was "pending " for 24h,and then the transaction will be cancel.

I was troubled by this problem for days(>5 days) ,and I wrote emails to coinbase.com, but didn't get any reply from them.

What happened ?

Is coinbase.com still alive ? Sad

[2013/9/24 edit]

So finally the problem seems to have been resolved. Here was reply:

Quote

It was somehow recorded in your balance twice adding 85.44 BTC twice to your account. So when you tried to send the additional 85 BTC out of your account, it was staying pending because those bitcoin were already spent.

And my account was adjust to 0.2btc Cry

Perhaps this was the trueth , but I have been unable to reconciliation now ,as too many transations in my account.

Anyway this post is ended now,Thanks for your attention.

Topic: [Closed]Is coinbase.com still alive? - page 2. (Read 3800 times)