Topic: Cloudbet - account closure request not satisfacted (Read 295 times)

Clearly, these regulations can be flexible due to their foundation in business ethics, customer retention, and profitability. Nevertheless, it remains crucial for betting platforms to follow these rules to safeguard both their user base and their reputation.

You have the answers in your posts itself.

You wanted your account to be closed permanently and you admitted that you requested it so Cloudbet acted on it and closed your account permanently. This means you self excluded from Cloudbet permanently and they will not let you to reopen the account for any reason.

Normally self self-exclusion means a temporary break from the casino so your account will be locked for a certain period for example one month then you can access the site normally but that is not the case here since you explicitly stated permanently.

Let's see what Wiki has to say about it :

In areas that have enacted self-exclusion policies, an individual who is aware that they suffer from a gambling problem can voluntarily request that their name be added to the self-exclusion list. If their application is accepted, the person in question becomes legally banned from all participating casinos within the self-exclusion coverage area. If a person who has been added to the self-exclusion list enters or attempts to enter a casino that participates in the self-exclusion program, they can be arrested and charged with trespassing.[1] In addition, any chips, tokens, credits or other winnings in their possession at the time of arrest can be confiscated or invalidated.

The participant must complete the form voluntarily.

https://en.wikipedia.org/wiki/Self-exclusion

The problem with your case is, you've never requested to be excluded. You've requested the account to be closed, which doesn't block you from using the casino. A gambler can for instance think his account is unlucky, or doesn't like the name, and wants it to be closed. This doesn't stop him from making a new account, or later reopening the old one.

You admit that you've never asked to the self-exclusion list, or that you're closing the account because you're an addict.

Another person that didn't even bother reading the thread .
Where did OP EVER state he had money in the account and can't withdraw it because of the account closure.

You, just as plenty of other people in this thread, are totally missing the point, and I mean totally.
The part that you quote also has NOTHING to do with what you are writing. The quote actually gets it right, unlike you.

It's really sad to see so many posts these days that are just lazy and totally missing the point. Must be connected to signature campaign posting, can't explain this kind of spam otherwise.

Aside from the fact that you have some balance on the account and the team didn't allow you to withdraw all balance before permanently closing the account for the second time,  so it they responsibility and also yours to have withdrawn your remaining balance even though you already acknowledge to the support your addictions problem.
For the first account closer request, you should have stated in the reason why you want the account that is because of addictions,  instead of just requesting an account closer which may be viewed and acted on differently.

Hmm, I think you got some things very wrong here.
The situation is not in the slightest the way you describe it here. 

It is not about money being stuck in the account because he forgot to withdraw it when closing his account.

He closed his account because of addiction (didn't disclose this to the support, just said please close it) then 2 days later he asked for the account to be reopened, deposited and lost.
Now he is blaming the site for reopening the account which resulted for him in losing. So he wants the lost money refunded because they didn't follow their obligation to not let him play anymore.

If you ask me, I would say that the casino was even wrong in the first place to close the account without asking the user to withdraw his funds, if the casino had no intention of keeping the money, they should have asked OP to withdraw his fund before they close the account permanently as he requested..

But I am not blaming the casino alone though, OP also made a mistake by not withdrawing his funds before requesting the account closure, I wonder what he was really thinking 🤔 , cloudbet will have to refund OP back his money since the account is no longer active for him to request a withdrawal, at least,  this move will sure add some highs to their reputation.

Yes, that is a better option then completely closing of the account. If someone is addicted to gambling then that person should work on himself rather than closing the account at a site. The OP somehow rush closed his account permanently to tackle with the gambling addiction issue and after two days he requested the casino to reopen his account which is really unthinkable. I don't know that if the casino will refund the OP or not but I'm sure that it will be their kindness if they do something like that.

That's the mindset of compulsive gamblers, they blame everything and everybody I ask OP to forget this and just move on and find ways to cure your addiction.

The cycle will just continue, you asking for exclusion, then asking to reopen and play again, there's still hope you admit that you have this disease, and there is no better way to end this cycle than talking with a professional, there is still life besides gambling, so get a new lease in life by finding a way to cure your addiction.

well I think that they answer is somewhat reasonable.... but if your issue is related to gambling addiction you must move all your funds in multisignatures cold wallets.
Add some lock in your browser with keywords or just websites (such apps requires very long password to unlock).
Meanwhile try to fund some helps by gambling addicts group (even on line, just try to search on line) or with a medical doctor.

That's also my opinion we have had this kind of case in the past, We're not going to have this complaint if OP happens to win, and he's still going to play in other casinos in case the casino won't allow him to open his account.

The main problem here is his addiction, why not do something to cure your addiction, asking for exclusion will not solve your problem.
OP just happened to find loopholes in the casino, and he can do this in other casinos

I think you will forever be addicted to gambling, you decided to close your account and your wish was granted, later you yourself requested to open the account again and they did, why are you now blaming the online casino for opening the account again?

When you asked that your account should be closed, why not take your leave and never come back? The problem is inside of you, this is not a way to beat your gambling addiction, you want others to help you fight your addiction but what you don't understand is you are the only person that can beat the addiction.

I don't blame the online casino, I blame you for blaming the casino because they reopened your account, something you made them do, now you are using their ToS against them, you aren't getting out of your addiction, maybe never, because your habit show that you are the problem.

Instead of you asking the casino to permanently close your account,since you know that you can't control your gambling activities, why don't you just stay away from gambling or visiting any online casino for some days so that when you can no longer control yourself, you can start with your gambling activities. I guess that you had a plan for refund and that was why you came up with telling the casino to permanently close your account using addiction as an excuse. That was why after two days,when you told them to reopen your account and asked for a refund,they refuse because they know that you haven't overcome your addiction and will go and play in another casino. The casino have seen so many cases before and they know how to handle such cases due to past experience. So you should be patient with the casino and keep on contacting them.

On a normal, if the funds are just there without any  engagement then OP should be blamed for his or her inability to make withdrawal before making such decisions of account closure because from what I understand from OP post is that OP account is okay with no issues but due to addiction, he or she requested for account closure which means there is no issues with the account and it's activities but OP failed to do the needful by making withdrawals before placing such request.

The casino looking at the situation took advantage of it and was quick to closing the account with funds without calling the attention of OP to making withdrawals before they proceed with their actions but they kept mute. It is expected that they had informed OP about the funds there for immediate actions be taken. Now they are beginning to act strange as OP is back to demanding for account reopening. I think the casino are playing smart too and using OP request against OP.

Sorry mate but I think no one will support you in this claim and issue , specially when you show interest of returning your losing amount ? that is overacting .

You played at your own decision , the site given you the chance to quit for banning you when requested, but you again request to reactivate so it is your mistake.

but eh did not clarify if there are funds before he requested for locking account, hope that this is His intention here so there will be light in all response .

You are right and I completely agree with all that you have said,  as a gambling addict, it is completely a mistake to depend on the casinos to help one quit gambling, quitting gambling is more of a personal decision than what the casino can do for one, when someone is addicted and I've decided to quit, and discipline themselves enough to stand by this decision, we discovered that such person would not even have to use the self-exclusion option on the casino to help them quit gambling, on their own they can stop even without losing access to the internet and all that, but then again, I understand that there is a level an addiction can get to, just making a personal decision to quit wont help the person to stop, the person will have to take extra measures just like you've giving an example like going to the hospital and staying there for days without internet devices, or maybe seeing a psychologist or any other medical personnel who is the professional in helping addicts come out of their addiction , in all of this, the casino have very little role to play, if at all there is any role for them.

and also , this is why I hate addicted gamblers blaming gambling site because of their
own mistakes and asking the team to return back His losses? what if luck steps on him and he won huge amount , will the team has the right to ask him back all that winning?
this is our own decision and our own way to live life, if you are addicted then seek for help from your friends and family and not in Gambling sites because no matter what? it is a business and they will keep looking for people to bring them money, and yes even you who wanted to be banned is a source of money that will be let again to deposit and play.
this is a useless case mate because obviously , you are asking for impossible because it is your own mistake and not the gambling site.
truth , but i doubt that he had standing balance befor depositing again or before he had filed for blocking , because as admitted addited gambler , surely he will not stop betting till the funds completely drained .

this is a very sad story, and when i talk about being a very sad story i mean that you as a person addicted to gambling should have forgotten your passwords and run out of devices to access the internet and you should also have stopped using the email that is linked to the casino. I'm sorry to have to tell you this: the problem is not on the casino's side, the problem is on your side. you need to take responsibility for your mental health. stop playing, as long as you are not a person with self-control then you will continue using all casinos. today or yesterday or whatever day cloudbet was, but tomorrow or in the future you will use another casino

and you come to this forum to complain about the same thing, because as you said yourself, you are addicted to gambling, and that is something serious, you are not looking for medical help, you are not making an effort to cure yourself, that's why I in this case I think you shouldn't be blaming the casino, you have to blame yourself and say to yourself: I won't use casinos again for many, long years. even if you have to go to the hospital and stay in the hospital for months without any device that can access the internet, in your case that would be the best solution for you to be cured. I don't know how far the policies and measures that casinos take in cases like these of gambling addicts go.

but leaving the casinos aside, you are responsible for yourself, so you need to take responsibility and stop using the casinos when you know that you are under the effect of gambling addiction, I hope that in this case you will stop using the casino immediately , because if you keep chasing the casino then your addiction will not cure

If, and only if, the story is actually as OP is telling it I think the casino is at fault.
A user that requests a permanent closure of an account because of gambling addiction issues should not be given the chance to open it pretty much instantly again.

The other issue is, what did he actually say. In the screenshot of the email it seems like there was a previous communication to which he then replied "so close my account permanently please" . If he actually stated to them that he has a gambling addiction and because of this wants his account closed, then it should NOT be possible to reopen the account. If he just asked for an account closure without disclosing the addiction issue they don't violate their terms and conditions regarding responsible gambling.

According to their reply this seems not to be the case. It was a normal closure.

And as some have stated, he could have also just made a new account, or changed sites, the money would have been gone sooner or later anyway unfortunately.

If there were any funds in the account that you had deposited but had not staked and lost, then it would be more than far that they return your funds. I don't think they would hold on to that, but if you are expecting to be refunded the money on the bets you have already lost, then forget about it