Topic: Cloudbet - account closure request not satisfacted - page 3. (Read 323 times)
This screen actually shows nothing.
There must be something between these 2 emails.
Did they acknowledge that your account is "from now on" permanently closed? You should have gotten a reply after you asked for it. Their reply is only regarding to you requesting some compensation or something.
I feel like something is missing here, or you are not telling the whole story.
Do you have proof you are requested permanent self-exclusion.
So you are blaming the casino? In your gambling addiction, you can't even handle playing 2 days after you are requested permanent self-exclusion. In these situation, is there have some guarantee you are not opening a new account? playing on other casinos?
IMO this scheme is just blackmailed. You are asking them to refund the money (while you are losing, I know cause you act like these) if the situation winning you are gonna to withdraw the money.
So you are blaming the casino? In your gambling addiction, you can't even handle playing 2 days after you are requested permanent self-exclusion. In these situation, is there have some guarantee you are not opening a new account? playing on other casinos?
IMO this scheme is just blackmailed. You are asking them to refund the money (while you are losing, I know cause you act like these) if the situation winning you are gonna to withdraw the money.
I requested my account to be permanently closed. It was closed after this email at least I lost access into it. Why can't casino permanently close an account?
Why are you using their terms for self-exclusion when the reason behind your request for account closure is different as mentioned in their reply to you? I cannot see any casino refunding you of your deposits after you lost them from gambling. You come across as someone blaming others for you losses so maybe take accountability of your own actions instead?
I'm blaming them just because they didn't comply with the permanently closure account request. At least they should apologize, shouldn't they?
I am curious about the conversation that went on when you were asking for your account to be self-excluded, would you mind posting all your conversations(except for sensitive information of course) with their support regarding this issue? posting your conversation with the support would greatly help members properly understand the whole issue.
Can someone try to help me? am I wrong on my request? In their terms and conditions I can't find any different type of account closure per user request.
My goal is to have the deposits made after my account be reopened, refunded.
The only type of closure I can see on their self-exclusion page is the time period, perhaps you should ask them to point you where to find it.My goal is to have the deposits made after my account be reopened, refunded.
I did ask them to point me that, they refused to do so. That is the only answer I had from them. They argue to have different kind of accounting closures but I can only see one on their Terms.
This was the account closure request: https://i.imgur.com/xfphwSc.png
Great step on admitting that you have a gambling addiction problem and that you need to have your account be blocked so that you have that control on the urge. I hope you block other sites as well because it's going to be easy to create a new account and bet again.
As for your case, you might need to wait for the casino to refund it to you. I think they are holding the funds there so you can prevent to gamble it somewhere else. They probably did this because of the part where you claim it is "self-exclusion".
I think you need to continue on contacting the casino for the refund.
As for your case, you might need to wait for the casino to refund it to you. I think they are holding the funds there so you can prevent to gamble it somewhere else. They probably did this because of the part where you claim it is "self-exclusion".
I think you need to continue on contacting the casino for the refund.
Do you have proof you are requested permanent self-exclusion.
So you are blaming the casino? In your gambling addiction, you can't even handle playing 2 days after you are requested permanent self-exclusion. In these situation, is there have some guarantee you are not opening a new account? playing on other casinos?
IMO this scheme is just blackmailed. You are asking them to refund the money (while you are losing, I know cause you act like these) if the situation winning you are gonna to withdraw the money.
So you are blaming the casino? In your gambling addiction, you can't even handle playing 2 days after you are requested permanent self-exclusion. In these situation, is there have some guarantee you are not opening a new account? playing on other casinos?
IMO this scheme is just blackmailed. You are asking them to refund the money (while you are losing, I know cause you act like these) if the situation winning you are gonna to withdraw the money.
Why are you using their terms for self-exclusion when the reason behind your request for account closure is different as mentioned in their reply to you? I cannot see any casino refunding you of your deposits after you lost them from gambling. You come across as someone blaming others for you losses so maybe take accountability of your own actions instead?
I am curious about the conversation that went on when you were asking for your account to be self-excluded, would you mind posting all your conversations(except for sensitive information of course) with their support regarding this issue? posting your conversation with the support would greatly help members properly understand the whole issue.
Can someone try to help me? am I wrong on my request? In their terms and conditions I can't find any different type of account closure per user request.
My goal is to have the deposits made after my account be reopened, refunded.
The only type of closure I can see on their self-exclusion page is the time period, perhaps you should ask them to point you where to find it. My goal is to have the deposits made after my account be reopened, refunded.
Hello,
I suffer from Gambling addiction and I requested my Cloudbet account to be Permanently Closed.
It was closed indeed but two days later, due to my addiction I requested to have my account reopened, and it was reopened immediatly.
I believe they violated their terms and conditions by doing that as I can read here:
https://www.cloudbet.com/en/help/self-exclusion
They refuse to comply with it as they answered me this:
Can someone try to help me? am I wrong on my request? In their terms and conditions I can't find any different type of account closure per user request.
My goal is to have the deposits made after my account be reopened, refunded.
I suffer from Gambling addiction and I requested my Cloudbet account to be Permanently Closed.
It was closed indeed but two days later, due to my addiction I requested to have my account reopened, and it was reopened immediatly.
I believe they violated their terms and conditions by doing that as I can read here:
https://www.cloudbet.com/en/help/self-exclusion
They refuse to comply with it as they answered me this:
Quote
There are key differences between account closures, Responsible Gaming and regular account closure. In your request to close you made it very clear that it was due to the bet settlement issue that you were following up on, you did not state any responsible gaming reasons.
It is a shared responsibility to ensure that responsible gaming measures are followed on the site, as you never mentioned this before we had no reason to believe that you we not managing your gambling activities responsibly.
Therefore, when requesting to reopen your account our team was able to do so at your request as it was not a self-exclusion.
As you have now indicated you have responsible gaming issues, we have acted swiftly and blocked your access.
Therefore in accordance with our regulations and account closure reasons, we can confirm that your account was closed as per the correct procedure.
We therefore deem this case to be closed and encourage you to reach out to support groups to tackle your gambling issue.
We are unable to offer further assistance in this case and further conversations for this reason will be closed without any further action.
If you are unsatisfied with this outcome we can only advise you to raise a complaint to CEG by clicking the link at the footer of our website.
It is a shared responsibility to ensure that responsible gaming measures are followed on the site, as you never mentioned this before we had no reason to believe that you we not managing your gambling activities responsibly.
Therefore, when requesting to reopen your account our team was able to do so at your request as it was not a self-exclusion.
As you have now indicated you have responsible gaming issues, we have acted swiftly and blocked your access.
Therefore in accordance with our regulations and account closure reasons, we can confirm that your account was closed as per the correct procedure.
We therefore deem this case to be closed and encourage you to reach out to support groups to tackle your gambling issue.
We are unable to offer further assistance in this case and further conversations for this reason will be closed without any further action.
If you are unsatisfied with this outcome we can only advise you to raise a complaint to CEG by clicking the link at the footer of our website.
Can someone try to help me? am I wrong on my request? In their terms and conditions I can't find any different type of account closure per user request.
My goal is to have the deposits made after my account be reopened, refunded.
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