Cloudbet's scam accusations have been increasing over time which is why most gamblers in this forum actively avoid it.
I stopped using this casino some time ago when there was a case of scam accusation, although the case was resolved I preferred to stop using the casino
Why on earth would you send your private documents to an anonymous site like Cloudbet when you were aware of the fact that they were shady op? You just made matters worse for yourself by doing this.
this is another problem, entrusting document to a shady casino is not a good thing, i have been saying it here on this forum that this KYC issue is a serious matter, people just need to understand that document is something important, and something that in the wrong hands it can create a lot of problems for you, there are people who even run KYC in a casino that opened and only has 1 day of operation, it seems that people do not understand that the casino can sell your documents to a murderer, and when that murderer commits crimes using someone else's documents, the police will go after the owner of the documents and will blame him for the murder
I believe the OP has already seen the many complaints that are on trustpilot because he also posted this case on trustpilot, the high number of complaints and no answers is shocking, I don't know if cloudbet are too busy that they don't have time to answer these all complaints or they maybe lack of staff or maybe they are turning into scam, anyway here are the many complaints:
https://www.trustpilot.com/review/www.cloudbet.comI hope that cloudbet manages to resolve the OP case as soon as possible and that it also resolves all these complaints that are on trustpilot