NEW UPDATESI want to start to say thank and how I really really appreciate
www.askgamblers.com to be my lifesaver in this case. Till today I had no idea about this kind of forums that is really helping people. But I understood the importance of these forums and please contact me if
www.askgamblers.com have a page for donation or any angle to support you guys to keep solving the problems as I had with cloudbet.com
So I am not good at writing but I will give my best here to point out some issues and looking for answers.
I finally received my 38 BTC and some change BTC to my account after a long battle. Thanks again to
www.askgamblers.com Why I am so thankful this
www.askgamblers.com let me explain so anyone reads this will understand
After I submit my 1st complain to
www.askgamblers.com there was no response from cloudbet
On Jan 29
www.askgamblers.com reopened the case because they knew something was wrong in this case
After they reopened Cloudbet replied as Hi Ginalli,
Our teams investigated your complaint, alongside our partners at Evolution Gaming.
It was found that you used external software to gain an unfair advantage on the games in question, and as such your account was closed and any funds generated via this method confiscated.
You have now received a response from our support teams, VIP team, and myself, as well as being sent a copy of the report from Evolution gaming, and we now consider the matter closed.
We will of course provide Ask Gamblers with any necessary information needed to confirm our account of the issue.
Thanks,
Ronnie @ Cloudbet
THIS PART IS THE TURNING POINT I BELIEVE BECAUSE HERE WHAT
www.askgamblers.com REPLIED AS
Dear Cloudbet Casino,
AskGamblers Complaints Team is kindly asking you to provide a detailed explanation of the issue along with evidence's which will support your accusations towards the player, with quoted terms that have been breached, if any.
Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to support@askgamblers.com.
Thank you in advance.
THEY ASKED THE PROOF BECAUSE THEY WERE NOT CONVINCED WITH THIS ANSWER LIKE MYSELF. WHEN I ASKED THE PROOF THEY SENT A REPORT THAT DOESN'T SAY ANYTHING BUT EXPLAIN HOW I PLAYED. SO THIS IS THE TURNING POINT OF THIS CASE. BECAUSE AFTER THIS CLOUDBET KNEW THAT THEY CAN NOT LIE TO Dear Cloudbet Casino,
AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence/s which will support your accusations towards the player, with quoted terms that have been breached, if any.
Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to support@askgamblers.com.
Thank you in advance.
DURING THIS TIME I PUT IN DIFFERENT FORUMS AS WELL BUT BESIDE THIS FORUM I ALL THE TIME RECEIVED MORE SCAM EMAILS THAT THEY ARE ASKING SOME BTC TO HELP ME, EVEN SOME COMPUTER GEEKS SEND ME EMAILS FROM CLOUDBET.COM I DON'T KNOW HOW THEY DO THAT AND ME AS A GOOD PERSON I GAVE CLOUDBET.COM HEADS UP, THAT THEY NEED TO LOOK INTO THIS BECAUSE SOME PEOPLE USING SOME EMAIL ADDRESSES ENDING LIKE [email protected] BUT THEY REALLY DIDN'T CARE, THEY DIDN'T EVEN ASK TO FORWARD TO THEM.
I CAN PROVIDE THOSE EMAILS HERE AS WELL IF REQUESTED.
I ALSO TRIED TO CONTACT TO EVOLUTION GAMING COMPANY TO FIND OUT WHO IS TRYING TO SCAM HERE, WHO IS HOLDING MY COINS EVOLUTIONGAMING OR CLOUDBET.COM
THE REASON I BROUGHT EVOLUTIONGAMING IS ;THEY ARE THE ONE GIVES THIS PLATFORM TO CLOUDBET.COM AND CLOUDBET.COM SHOWING AN ANALYZE REPORT PREPARED BY EVO AND SAYING I CHEATED )) BUT THE REPORT DONT SAY SMT LIKE THAT. I tried many times to reach evolutiongaming but got no response.
And I also sent one of my friends in Romania to the Grand Hotel Casino to find out about this case, my friend provided the report I receved from cloudbet to the casino and started to question why this is happening? They told him that they will look into this.
AFTER
www.askgamblers.com asked to cloudbet the real proofs that the player cheated, cloudbet replied that they reopened this case and will let us know soon. And guess what cloudbet said yesterday that the 2nd report came from evogaming has NO SIGN OF CHEATING.
There is couple thing here,
2 days ago I contacted to cloudbet live chat and they told me my account closed and nomore investigation, they told me not to contact them again (have proofs if needed)
Yesterday when I contacted by Casino Marketing Guy (ANDY) he told me that he has good news that they will send my coins but he asked many photos, texts, another photo with his message, the only thing we didnt do is facetime. And finally he said we unblocked your account like he is doing me a favor. he feels like he is giving me a good new after all instead that he needs to claim sorry for all this trouble.
THE MOST IMPORTANT THING AND I NEED HERE HELP
I ASKED THE COPY OF THE 2ND REPORT AND ANDY TOLD ME THAT HE CAN NOT SEND THAT BECAUSE I THINK THERE IS NONE SO I REALLY WANT www.askgamblers.com ASK THEM THIS REPORT. THEY DONT HAVE ANY RIGHT TO DO SOMETHING LIKE THIS TO THE PLAYER.
BECAUSE A DAY BEFORE THEY TOLD ME THAT THEY WILL SEND MY COINS, LIVE CHAT DONT KNOW ANYTHING ABOUT THIS ALSO.
THEY NEVER GAVE ME ANY UPDATES ABOUT MY ACCOUNT AS A PLAYER I DESERVE TO GET UPDATES
ANOTHER IMPORTANT CASE HERE AND I NEED www.askgamblers.com ADVISE OR HELP HERE ALSO
ON JAN 14 WHEN I REQUEST MY COINS. THE VALUE WAS 38BTC X $3780 = $143640
AFTER ALL THEY TRIED TO KEEP THEM BUT NO PROOF OF WHAT THEY ARE CLAIMING AND WWW.ASKGAMBLERS HELP THEY DECIDE TO SEND THEM TO ME HOWEVER TODAYS VALUE IS 38BTC X $3340= $126920
THERE IS A LOSS FOR ME ALMOST $17000 BECAUSE OF CLOUDBET OR EVOLUTIONGAMING MESS.
I AM WONDERING AND ASKING WWW.ASKGAMBLERS ADVISE ABOUT THIS. IF THEY ARE REALLY A GOOD COMPANY THEY NEED TO PAY THIS DIFFERENCE ALSO BECAUSE THEY TRIED TO KEPP THEM AND SEE THAT THEY WILL NOT GET AWAY WITH THIS SO THEY DECIDE TO RELEASE THEM AFTER 24 DAYS.
PLEASE ADVISE