Topic: Coinbase feedback thread - page 3. (Read 5681 times)

I should emphasize that I use Coinbase myself and think they're one of the best BTC services available to Americans.  They've also implemented two factor authentication pretty well.

Still, that high risk email is downright goofy.  If you just tried to do something normal and got turned down, you're already going to be pissed off, so the email telling you why you just got shafted really shouldn't rub salt in the wound.  And that's exactly what it does.  It calls you an idiot and then misspells shit while doing it, then basically concludes by saying "better luck next time LOL."

It would be hard to design a worse "fuck you" letter.

I hate to be naive, but are there any educated guesses about what types of things Coinbase means by 'high risk transaction', and what sorts of potential risks they are supposedly attempting to guard against?

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I didn't really see the mail as being highly offensive.  A bit amateurish compared to the more familiar legalese, especially the spelling error, but not necessarily insulting in and of itself.

I cold see it being somewhat infuriating to have very few clues about the problem and thus no way to rectify it unless somehow the details of the attempted transaction make it obvious.  It makes some sense for Coinbase to be circumspect about this, but I would hope that for the benefit of the innocent, things would be a little more clear.

Agreed.  Seriously, guys?  Who wrote this shit?

I've never received this particular letter (I generally sell BTC through Coinbase and it's been excellent for me), but if I had, I'd be pissed!

Does your fuck you letter have to be that offensive?  Hire someone who can write.

ETA:  Also someone who can spell.  "Preventitive?"  WTF?  Hint, it has a goddamn A in it.

I only saw this thread now, but I searched for something like it and missed this one before starting a similar one in the service discussion section.

My biggest complaint is that I did not find it very easy to understand their methods before signing up.  I wish they (and damn near every other service) would make a better FAQ and more detailed terms available before signing up.  Had they done so, I would have become a customer sooner.

It took me only like three business days from when I signed up to when I had made a sale and had money in my bank account.  And the price seemed fair as well.  Very cool!

I am particularly sensitive about sending my identity document scans out.  I choose to do so in Coinbase's case because they used real names for the principles and don't seem to use a foreign shell company or try to obscure their domain.  As it happened, I didn't seem to need to supply my identity papers for what I wanted to do anyway.  At least so far.  (Logic indicates that hooking up to a bank, or even sending a wire for that matter, should eliminate questions about identity and reporting, and it seems that Coinbase has figured out how to leverage that.)

Support has gotten back to me in a few days for both questions/issues I've had.  I do wish they had a more formal ticketing system though.

I wish they had a way to sign documents with a sending key, but I probably would not choose to use Coinbase as an on-line wallet even if they did.  Maybe they have this feature, but I've not found it nor have other users who I've asked.  I didn't bother to ask support.

All around I give Coinbase high marks, but I use if for limited things and am a new user.

I did try this, but keeps coming up with an "address does not match" error. I googled, and apparently one other person had tweeted coinbase having the same error, but got tweeted back with the response of "please send a support ticket e-mail," (he said he sent two e-mails and got no response for a while from what he implied) and there was no update that I know of about this. There was also talk of this error on reddit that I saw, but nothing with what can fix this from what I read. They are probably working on it..

Also, coinbase REALLY need to rephrase their high risk transaction letter:


I will give an update on how they handle this.

Do keep in mind that now if you want bitcoin instant you need to be a level 2 plus a credit/debit card on file

Verify a Credit Card "Instant Buy 10 BTC / week — Level 2 required"

I guess you can put blame on me, because I admit, I didn't really read the prompt. I wasn't really blaming coinbase for this either. I just assumed the process worked the same as it always did in the past, and was really surprising when that didnt happen. I just think a simple courtesy e-mail of policy changes should be in order. I think most legitimate businesses do that, right?

Thanks for your quick response, I think I'm just gonna take my money out of the ATM and deal with canceling my order and overdraft, if that happens.

It tells you ahead of time when you will receive your bitcoins.  So it is actually your fault.

for me, I made 3 transactions and expected it to be processed by the agreed upon date.  On that date, at the last minute, I receive emails saying that all 3 orders have been canceled.  This is after they have taken the money out of my bank account for several days.  I initiated the original transactions almost 2 weeks ago.

This is what I expect for a "reputable" company that they claim to be; give BTCs at the originally agreed upon price, and pay interest for holding my bitcoins/money against my will.

This is annoy especially after I already initiated successful transaction in the past.

Hey, I kind of have a problem with coinbase at the moment. I haven't bought any bitcoin for a while using coinbase recently and finally decided to make a purchase. Well, I didn't realize they changed policy... I didnt even receive an e-mail about the policy changes. So now I made an 800$ purchase and have to wait a week to get them? BS!!! I e-mailed them to cancel the order.

I thought I was level 2 and all that. Do you guys think I should  go withdrawal my money out of an ATM right now, so I'm not at a loss of my cash? A week is a long time for bitcoin, and especially since it's 200 dollars per coin.

Hopefully somebody responds tonight.

this is getting frustrating.  I am getting a bit anxious.  Does anyone know their merchant support phone number?  I know they don't have a support phone number for customers.

hell ive sold and buy bitcoin from them and no issue. well execpt my very first time i try to buy bitcoin but sent them an email and all was squared away.

Multiple transactions with them, no issues, though most of my transactions (aside from one or two small tests) were selling BTC.

got my last 3 transactions canceled and getting a stupid email saying it is high risk and "better luck next time".

Also, tried sending 11 btc's and .95... the .95 went through within an hour... the 11 has taken over 4 hours, nothing yet, even though in the pending area, it says this transaction will go through in 1 hour.

Do you have to now link your card too to be instant? My bank info is already in there, and now my credit card info! seems scary.

I've done about 10 transactions totaling about 250 BTC over the last couple of weeks.  No problems at all. 

I just got an email saying that an order was canceled, that it was high risk transaction.  Hopefully the fix this, because they already took the $ from my bank several days ago.

I have only used coinbase to sell but I have used them several times. I was also fully verified before the credit card thing showed up. As I lack a visa card I am now not as fully verified. It's ok with me. The limits aren't limiting me yet.

I have always gotten my money. I have never had money withdrawn from that account.

I can't speak to the buying side but I can say that selling through them works great. Money in my account in a few days.

thats becuase its a pre-paid..

I just tried to do this with my Fred Meyer pre-paid visa debit card but too no avail :/

I'm going to go ahead and open up a support ticket because this waiting for 3-5 days for your BTC is for the birds.