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Topic: COINBASE - Serious Issue - Reversing Bank Deposits, erroneous withdrawals, etc.. - page 3. (Read 9318 times)

legendary
Activity: 1092
Merit: 1000
nahtnam.com
PM olaf from coinbase on these forums he usually responds back quick and with good results. Recently the few support issues I have had have been responded to pretty quickly too now though that more support has been hired.

At first he did reply fairly quickly but he stopped now. Sad
legendary
Activity: 924
Merit: 1000
PM olaf from coinbase on these forums he usually responds back quick and with good results. Recently the few support issues I have had have been responded to pretty quickly too now though that more support has been hired.
legendary
Activity: 1092
Merit: 1000
nahtnam.com
Any update? How they handle your problems will mean a lot to me and if i use their services.

For me? I still haven't gotten a reply from Coinbase.

I meant the OP but your answer does not help my faith in them.



Essentially you probably won't have any issues but if something happens then you probably won't get it solved for about a month.
legendary
Activity: 2072
Merit: 1001
Any update? How they handle your problems will mean a lot to me and if i use their services.

For me? I still haven't gotten a reply from Coinbase.

I meant the OP but your answer does not help my faith in them.

legendary
Activity: 1092
Merit: 1000
nahtnam.com
Any update? How they handle your problems will mean a lot to me and if i use their services.

For me? I still haven't gotten a reply from Coinbase.
legendary
Activity: 2072
Merit: 1001
Any update? How they handle your problems will mean a lot to me and if i use their services.
legendary
Activity: 1092
Merit: 1000
nahtnam.com
Coinbase recently "stole" 0.08 from me and I just PM'ed Olaf from coinbase. If they dont respond in a few days I will be giving them a call.
legendary
Activity: 1204
Merit: 1001
RUM AND CARROTS: A PIRATE LIFE FOR ME
Update: Still no response from Coinbase. I've written them again. Not very nice customer service (no customer service) from what should be the market leader.
legendary
Activity: 1204
Merit: 1001
RUM AND CARROTS: A PIRATE LIFE FOR ME
Well unfortunately things are not settled as of yet. Still no response to my request that the overdraft fee's be compensated by coinbase.

More disturbingly however: I got an email saying a 1 BTC purchase from my coinbase account on the 20th of Nov. was cancelled because I didn't have enough funds in my account. (Oh the irony). The real problem however is I didn't try to make any bitcoin purchases (I never have bought bitcoin with coinbase).

So what the heck is going on? I wrote support again, but still no response.

  12/02/2013     Fee   RETURNED ITEM FEE FOR AN UNPAID $586.72 ITEM - DETAILS: COINBASE.COM/BTC *********** WEB ID: *******   $34.00     

So basically I'm getting charged even AGAIN for a purchase I didn't make. It's such a mess, I wish support would step up and address whats going on.

EDIT: My coinbase transaction history clearly shows I never made any attempt to purchase bitcoin through coinbase.
legendary
Activity: 1204
Merit: 1001
RUM AND CARROTS: A PIRATE LIFE FOR ME
Coinbase got back to me saying indeed they were double depositing people and so a few days latter were debiting people back for the same amount.

They "thanked me" for bringing it to their attention, however of course they already knew about it if they were debiting people back for the same amount.

I've asked them to refund any overdraft charges I may have to pay as a result, so I'll let you know what they say. Of course I should have noticed the double deposit, but I'm on the road at the moment, and like most people when you're in and out of airports: if there is money on the card, you assume you have money on the card.

If they refund the overdraft charges I'll be satisfied, so here goes the litmus test.
legendary
Activity: 1204
Merit: 1001
RUM AND CARROTS: A PIRATE LIFE FOR ME
There was something on reddit last week about a bunch of folks who sold on a certain day and had double deposits made to their checking accounts. Someone from CB was saying they were going to reverse the extra deposits this week. I didn't bother to search for it now but perhaps you can find something on the topic, and perhaps it is related to your issue. Still sketchy without any notification of course. I had a buch of bitcoin go missing from my account 2 weeks ago. It took several days to hear from support but after some quick back and forth they admitted to some sort of software bug and restored the BTC back into my account.

Interesting, I'll check this to see if it's true in my case. Like most people, I'm not going over my balances with a fine tooth comb, and just accept my available balance as my real balance.

Reversing transactions though with no notice is not cool though.

EDIT: I haven't found anything on reddit yet. But I was checking the "issue tracker/operational status" thing on coinbase's page and they list no problems as having occurred. I'm still pretty upset with them. In terms of priorities, if they did double deposit people, top of their list needed to have been to inform users immediately of the situation.
sr. member
Activity: 252
Merit: 251
I sold my coins at nov 25th, still waiting my money. Customer support not answering emails.
sr. member
Activity: 255
Merit: 250
There was something on reddit last week about a bunch of folks who sold on a certain day and had double deposits made to their checking accounts. Someone from CB was saying they were going to reverse the extra deposits this week. I didn't bother to search for it now but perhaps you can find something on the topic, and perhaps it is related to your issue. Still sketchy without any notification of course. I had a buch of bitcoin go missing from my account 2 weeks ago. It took several days to hear from support but after some quick back and forth they admitted to some sort of software bug and restored the BTC back into my account.
newbie
Activity: 13
Merit: 0
A background check doesn't mean as much as you think.....It might just mean they haven't had the opportunity to steal an amount that is great enough to overcome their 'morality'.  So they have passed background checks...doesn't meant that ethically, and for enough reward vs risk, they wouldn't take the risk for the reward. 
legendary
Activity: 1918
Merit: 1570
Bitcoin: An Idea Worth Spending
Good news! https://coinbase.com/security

Quote
Coinbase employees must pass a criminal background check as part of the hiring process.

Whatever happened, it probably wasn't by an employee.
legendary
Activity: 1918
Merit: 1570
Bitcoin: An Idea Worth Spending
Something ain't right!

http://coinowl.com/coinbase-adds-65000-users-in-the-last-week/

Quote
Coinbase has added a record 65,000 users in the past seven days, a ~15% increase in just one week.

This comes on the heels of their Black Friday Special wherein they waived all fees on 11/29/2013.

legendary
Activity: 1204
Merit: 1001
RUM AND CARROTS: A PIRATE LIFE FOR ME
Someone had BTC10 stolen from coin base account today
https://bitcointalksearch.org/topic/my-coinbase-was-just-compromised-355045

Besides the obvious (the money being taken from my bank account), I haven't had anything stolen as far as I know. I have 2FA, so I feel like that is reasonably secure.

Still no word from coinbase though as to whats up. :-(
legendary
Activity: 1946
Merit: 1006
Bitcoin / Crypto mining Hardware.
sr. member
Activity: 342
Merit: 250
This is one of the sketchiest issues yet. I hope they explain what happened and why it happened as well as reimburse you for any NSF fees you incurred. They can't just go sapping money out of your bank accounts without any reason or notice.
full member
Activity: 127
Merit: 100
$Gangnam works hard, so you don't have to.
It looks like it's a very weird situation. Make sure everything is fine on your end before contacting Coinbase. Good luck!
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