Topic: Coinplay scammed me out of 1300 USDT - page 3. (Read 987 times)

That's actually a good point you are making, since my account closure was made 15 minutes after my withdraw request.

One thing that gets me angry with most of the casino's or gambling site is that whenever they noticed a suspicious activity within your account it immediately leads to the closure of user accounts without any proper and further explanations for the user to understand their faults on why such thing happened to them. Rather they would decide immediately and gets you terminated most especially when they noticed you have funds sent or to be withdrawn from their site.

I did PM the manager of the campaign yesterday morning, and i've even posted on their topic. I didn't receive a response whatsoever yet.
I'm already trying casino-guru as a mediator, if it doesn't work i'll try askgamblers, as they also helped me in the past.

Thanks for the help

That's fair enough.
When you contacted the campaign what was his response? From what I am seeing the company campaign advertisement still continues which means there is a high possible chance for the manager and the company representative to communicate in and outside the forum since the company ANN poster account was online today the exact day for another round of their weekly campaign.
Do you say you PM their representative? If yes. How come he/she did defend the casino?
In the meantime, you can also report the issue on askgamblers

I appreciate the clarification

As I am currently wearing their signature, I will perceive myself as automatically biased, and thus will exclude myself from overseeing this matter. However, I'd like to think that straightening one matter that was asked to be clarified as something that fall on the realm of acceptable.

I've been waiting for someone else --which not on their campaign, and thus shared the same situation as me-- to clarify this, but as there were none...

First, allow me to reupload your image with ibb --I don't know the correct coding to make the image from imgur shown-- with reference to original image source below it, sans the second image, which a lengthy email summarized as "CoinPlay is not registered on curacao-egaming.com."


Source: https://imgur.com/a/uJXPv2p


Source: https://imgur.com/a/SWkzSTU

Second, I'd like to invite you to read this article.

To summarize, for anyone too lazy to read them, there are several license providers in Curacao. Each gambling site --which registered on the said license provider-- are mandated to put the seal of the said licensor on their website, which shall redirect players to the verification page of the licensor, and thus enable players to prove if the claim made by the betting platform that they're licensed under the X provider is true or false.

Third, I'd like to point out that the customer service whom in contact with you explained something in harmony with the summary of the article I wrote above, that you can easily prove their registration by clicking the seal at the bottom of their page.

The simple problem here is, you misunderstood and think they said that they're licensed under "curacao egaming" as in the literal name of the license provider, while their license --as shown on the bottom of their page-- is under antillephone




And the result will be,



That said and clarified, I'll go back as a mere reader following this case.

Thanks! I'm just doing esports/mma bets on the sportsbook. And believe me i've tried to reach them everywhere, no success yet.

First of all you are really good at it, are you just turned 50$ into 900$ damnnn what are you playing sir. and anyway Try to reach them via email PM on the forum with everything you got. their ann thread seems active and their signature campaign is active too and I hope your problem got solved

I just got replayed back by their supposed license provider, it looks like they are not regulated by the license they claimed they were in the live chat with me.

I might be wrong, but if someone with more experience than me could help in this license problem, i would appreciate it.

Live chat license claim: https://imgur.com/a/uJXPv2p
Supposed license provider answer: https://imgur.com/a/tCvN9dt
License authenticity result: https://imgur.com/a/SWkzSTU

They are exactly the same bookmaker as 1xbit, and they seem to operate in the same, as you can see on my ban.


I did contact the manager of the campaign, and yes, i took a lot of huge steps to see if the problem gets the attention it deserves, otherwise it will be sweep under the rug

Many Coinplay customers have the same case as you, they could not withdraw their winnings from their playing, and Coinplay only stated that they violated their terms and conditions without mentioning the exact reasons for the players that led to this closure of their accounts; this new casino site seems untrustworthy, there are the better alternatives in the gambling board. You had to choose the casino site you would bet on and play well not to waste your time. The good thing is that you can only withdraw the deposited amount, in which case you are out of their platform without losing your deposit. This topic remains a red flag for them until they come here to clarify or solve the issue.

You do the right by creating a scam accusation about the casino but have you tried to contact their representative on this forum before taking a huge step of posting negative messages on their Ann thread?
Have you also tried to contact the manager in charge of their on going campaign advertisement because he will definitely have a means of communication with the casino affiliate/marketing manager?
I am saying this because I can see that you have already taken a lot of huge steps by reporting the casino for example on Trustpilot while we haven't heard the side of their representative.

No, i didn't use any VPN and i've posted on their topic to try to gain their attention.
I've also contacted a mediator (casino-guru) and their license provider, to try to solve this issue, and i'm currently waiting for a reply.

I could recall coinplay currently have a signature campaign running and it has been on for a while now coming to see this is not what I believe should be happening. Sorry for your experience op but I think I should ask you this question were you using vpn to login? Because they can not just get your account banned like that without any fault from you as I can say that coinplay have built a reputation here onboard this platform. I would advise you chat their representative here or via their announcement thread by commenting this thread Link there so they can give your issue the urgent attention it requires because from what I see based on your email conversation with their customer care, it seems they a not likely to attend to you again but you can still try this option here as a member of this platform I think you should be given consideration.

Yeah, seems like it is as OP had provided another screenshot and answer from them and that's the answer that he gets that it's final and all information that has been provided to them are all.

That's it, we cannot do anything with that anymore if that's what they've said and that's the final words they've got.

Small update, Coinplay still don't want to explain further the ban

https://imgur.com/a/jX1CHRu

I guess that's already a final verdict but they should add more and be willing to address the issue when contested through a third party, Coinplay so far is doing great with their signature campaign and they are establishing their reputation but of course, we don't a 1xbit similar answer where they just tell you you violated sorry your account is banned, any casino old or new don't want to be compared to 1xbit but in fairness to Coinplay they are willing to send back the deposit.   

If you think that their justification is insufficient and you want to get clear answers from them about the violation you've made, upon checking their thread, the representative was very active a month ago answering queries but as said by him. All of the other concerns should be addressed to their contact support form because they may not do much upon going with everyone through the forum as per the quote.


But even so, I think that's already a final verdict and hopefully you get the entire sum that you want to get.

They should be able to tell you exactly what terms and conditions you breached not just coming up with a vague message.

The kind of message they sent to you is almost the same as the one 1xbit usually sends out to their customers when they are trying to scam them. I hope they are not related to 1xbit and have their representatives come out clean and clear everything.

I have seen renown casinos resolve problems here before and state in details what terms a user breached

They have an active signature campaign here and the representative is present here in Bitcointalk, let's give them a chance to address this issue, this is the first complaint against Coinplay we'll see how they address this issue
based on the screenshot you provided its unclear what terms did you violate, we'll know it when the representative address this issue, but you need to include your username so they can trace it in their database.