Coinplay.com was partially built with some software used on 1xBet platform – that's why the website might have similar code and tools – but it's a separate project that works and develops independently. I apologize for not clearing it up right away.
Unfortunately, I have neither ability nor authority to discuss issues regarding player accounts here.
Coinplay team is promoting their casino in bitcointalk forum. Therefore, you should have the ability to provide an update about the issues here. The situation would be worse if you don't provide any official response about the accusations.
You are very correct since ops are the representative of the casino in the forum, even though he does not have the technical ability to solve players' problems the highest he can do is to trigger the situation at the backend to the technical team to resolve the issue on time. And also ops did right to have directed the complainant to contact support but if he doesn't receive any quick answer from support, he can then reverse back here to push further, and then the forum member should have more reason to make an input into the issue.
You haven't clarified everything properly here. Let's assume, Coinplay has used the same software of 1xbet. But, what about the terms and conditions? Coinplay terms was similar to 1xbet terms (
before the update). Both casinos affiliate page rules are same. Why there are a lot of connections if both casinos are operated independently?
Unfortunately, no official statements have been released concerning this issue yet, aside from what have was stated earlier by ops. even though I am one of those who have high interest in the alleged connection between both casinos since we know the reputation of the later and also know that coinplay is a new casino that is looking to build its reputation and image on this forum and outside which should be the major reason why they should try every possible best to handle every issue professionally and urgently to avoid casting doubt in the mind of potential clients.
