You can open ticket from your account : https://coinsbank.com/app/support
Fees will be released this as they stated here : https://bitcointalksearch.org/topic/m.14522117 so I don't think there is anything to worry about . Try to post on that thread too , you will get help .
I don't think they will put their reputation at risk , at least not for that amount of money.
Great, thank you very much, you've helped me to decide.