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Topic: Coinsecure issue. Is anyone facing the withdrawal heat. (Read 2625 times)

sr. member
Activity: 637
Merit: 262
Dear Benson are you the owner of coinsec ? If so please PM me.


Also recently there were some major technical issues in your site ?
full member
Activity: 322
Merit: 101
Sometimes there are coinsecure because other banks are aware of the bank because the bank also needs money to get the people to work.
member
Activity: 118
Merit: 100
I made INR withdrawal yesterday morning but funds are not credited to bank account yet. Kindly make withdrawal platform more smoothy and speedy.
Every time I make a withdrawal it takes too much time to transfer the amount.
legendary
Activity: 1890
Merit: 1000
Landscaping Bitcoin for India!
Edit: Right after posting here, I went to to Coinsecure website and tried the resetting password option to reset password and log into my account. It worked this time. I can log in. Those people should have informed me that they have solved the problem. Grrr.....

Yup, things have been pretty darn smooth over the last week or 2.. Lots and lots has gone into making this happen.
Yesterday, we hit 300% of traffic and requests compared to the last time we crashed, and the monitors did not even touch 1%.

We did send out a stability mailer, will ask the guys to repeat the mailer.
full member
Activity: 442
Merit: 100
I don't know what is wrong with Coinsecure but I will tell you this: It took 2 months to verify my account.  Huh My first withdrawal to my bank account took 2 days. Recently I tried to log in. I couldn't. Tried resetting password. Couldn't reset.  Sent email days ago before 2nd of Oct but no reply till now. Are they short on staff or what?  Angry

I like Unocoin. Same day withdrawal if you make the request between 10 and 11 am on a working day.

Edit: Right after posting here, I went to to Coinsecure website and tried the resetting password option to reset password and log into my account. It worked this time. I can log in. Those people should have informed me that they have solved the problem. Grrr.....
legendary
Activity: 1890
Merit: 1000
Landscaping Bitcoin for India!
Hi Benson Samuel,
Coinsecure App is not working still after 3 weeks. Is this the way a 24*7 exchange App should be operated.
Worst is your technical team do not have any ETA on the same.

Website is also not working properly, exchange data is not being updated along with completed\pending transactions.

App is going to take a bit longer, but is being overhauled to a much more efficient version. Most of the app is working, apart from some functions, that we just could not keep alive after the last stability update. Will try to fix more before the new version is out.
I am sure that web is working fine. At worst, your data may not auto update, but a quick refresh should show all.
Will look into web though, I have not experienced or got any reports about the same in terms of data not updating..
sometimes Buy and Sell rates are not auto updated in buy/sell column ,though quick refresh does the trick.

yeah, i drop subscriptions in the backend after some time..
Now that the platform is super stable, i should be able to hold the connection much much longer..
Will make some changes next week, once the next rollout of instant fiat deposits is done...

For now, think its holding a strong socket connection for few hours and then dropping some feeds..
legendary
Activity: 1890
Merit: 1000
Landscaping Bitcoin for India!
Hi Benson Samuel,
Coinsecure App is not working still after 3 weeks. Is this the way a 24*7 exchange App should be operated.
Worst is your technical team do not have any ETA on the same.

Website is also not working properly, exchange data is not being updated along with completed\pending transactions.

App is going to take a bit longer, but is being overhauled to a much more efficient version. Most of the app is working, apart from some functions, that we just could not keep alive after the last stability update. Will try to fix more before the new version is out.
I am sure that web is working fine. At worst, your data may not auto update, but a quick refresh should show all.
Will look into web though, I have not experienced or got any reports about the same in terms of data not updating..
newbie
Activity: 4
Merit: 0
Hi Benson Samuel,
Coinsecure App is not working still after 3 weeks. Is this the way a 24*7 exchange App should be operated.
Worst is your technical team do not have any ETA on the same.

Website is also not working properly, exchange data is not being updated along with completed\pending transactions.
HPG
newbie
Activity: 17
Merit: 0
WOW today after a long time it feels smooth to use Coinsecure.

legendary
Activity: 1890
Merit: 1000
Landscaping Bitcoin for India!
Now site is still not working. Unable to login.

Reset your password.
We migrated a lot of old data, but some we just couldn't, cos we don't know the password ourselves to ensure salts were correctly applied during migration.
Everything else should be as is.
Its fast.. and handling a lot of load already..

Think a day or 2 and deposits and withdrawal queues will stabilise and things should work as intended.
Still some small fixes to go.

Added Exchange BTC Wallet to the main wallet, to make things easier..
Fixed a lot of teenies along the way.

Mobile may not be optimised for the latest version as yet.
legendary
Activity: 2632
Merit: 1094
Now site is still not working. Unable to login.
sr. member
Activity: 485
Merit: 250
My deposit came through after about 4 days.
sr. member
Activity: 787
Merit: 276
Currency Xchanger™
coinsecure's website is down the whole day! Message - we will be back soon Please visit our mobile app - I cant find their mobile app on IOS - does coinsecure have a IOS app?

Its been 2 full days since my withdrawal request - NO RESPONSE to my email yet

How long does it usually take for coinsecure to process withdrawals ?   if coinsecure is this slow they kill any arbitrage opportunities

How are other exchanges(zebpay, unocoin) withdrawal timelines?

Many Thanks

These days coinsecure is facing too many issues. Earlier the withdrawals were processed in few hours but now it takes over 4 working days to receive payments. Unocoin takes 2-3 working days and till now I've never faced any delays.

Not sure about withdraw but my deposit over 4 days pending and not verified .
legendary
Activity: 2632
Merit: 1094
coinsecure's website is down the whole day! Message - we will be back soon Please visit our mobile app - I cant find their mobile app on IOS - does coinsecure have a IOS app?

Its been 2 full days since my withdrawal request - NO RESPONSE to my email yet

How long does it usually take for coinsecure to process withdrawals ?   if coinsecure is this slow they kill any arbitrage opportunities

How are other exchanges(zebpay, unocoin) withdrawal timelines?

Many Thanks

These days coinsecure is facing too many issues. Earlier the withdrawals were processed in few hours but now it takes over 4 working days to receive payments. Unocoin takes 2-3 working days and till now I've never faced any delays.
newbie
Activity: 9
Merit: 0
coinsecure's website is down the whole day! Message - we will be back soon Please visit our mobile app - I cant find their mobile app on IOS - does coinsecure have a IOS app?

Its been 2 full days since my withdrawal request - NO RESPONSE to my email yet

How long does it usually take for coinsecure to process withdrawals ?   if coinsecure is this slow they kill any arbitrage opportunities

How are other exchanges(zebpay, unocoin) withdrawal timelines?

Many Thanks
sr. member
Activity: 787
Merit: 276
Currency Xchanger™
I think Coinsecure is not working properly. It showing a lot of issues. The time taking to verify KYC is too long (up-to 15 days).

Sometime you need to be a bit more patient when you accessing India's most crowded bitcoin exchange , CS need to have more support staff to ease these huge loads and i hope they do that cause only thing lacking mostly and majorly now is support staff / Live support .
newbie
Activity: 70
Merit: 0
I think Coinsecure is not working properly. It showing a lot of issues. The time taking to verify KYC is too long (up-to 15 days).
hero member
Activity: 714
Merit: 503
I am not sure what exactly is the reason due to which from past couple of days the deposits and withdrawals are not being getting cleared due to the heavy backlog . This has happened many times before as well and I am worried that this will certainly not help CS much because they should have come up in such situation when the withdrawals are more or deposits. Because people get struck when they require the money or they have deposited money to buy btc and they cannot buy it.

I did a withdrawal on Monday for an amount less than 5k and it has been verified withdrawal still I am yet to receive the money.Agreed that Coinsecure is the best exchange but they really have the worst staff to complete all these deposits/withdrawals.The request for KYC verification took around 10 days whereas others complete in a day or two.
sr. member
Activity: 1512
Merit: 316
I am not sure what exactly is the reason due to which from past couple of days the deposits and withdrawals are not being getting cleared due to the heavy backlog . This has happened many times before as well and I am worried that this will certainly not help CS much because they should have come up in such situation when the withdrawals are more or deposits. Because people get struck when they require the money or they have deposited money to buy btc and they cannot buy it.
sr. member
Activity: 485
Merit: 250
The website design and layout is bad. They should just have copied the design of a popular exchange like Bittrex or Poloniex. Clean and easy to use.

This site is also easy on the eyes and easy to use https://exchange.coss.io/
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