Coins.ph Customer Service | Bitcointalksearch.org

Kemarit

legendary

Activity: 3080

Merit: 1353

Quote from: lumeire on November 23, 2017, 09:46:31 AM

Quote from: Kemarit on November 17, 2017, 02:12:33 PM

Lately, I haven't encountered any issues regarding the E GiveCash options, always received the 4 digit thru email and 16 digit thru text in about 10 minutes. Although it used to be instant before (less than 5 minutes) but I guess patience is a virtue. Although I used other withdrawal as well but I find the fee's very outrageous. I'll stick with the reliable EGC for now since it didn't give me issues so far unlike before. The only hassle is that if you are in an emergency you can't really rely on them because of unforeseen issues that may arises.

Me too. EgiveCash has been pretty accurate with delivery lately. It's all good.

On another note, do you guys have any idea if Coins will bring back their virtual card service? I mean they can compete with PayMaya and all, and it would be really really beneficial for their customer base.

I got a issue like 2 days ago regarding my withdrawal but it was fixed in a matter of minutes. Didn't received the 16 digit code and then I try to resend it again, however it didn't also arrived. Give them a buzz in minutes I got everything set up and was able to withdraw. I'm not really sure about the VCC though, I'm using PayMaya already and I don't think that I need to get another. So I don't know if they are going to bring it back. I'll try to talk to them and see what I can find though.

lablab03

full member

Activity: 1064

Merit: 112

Quote from: kevincharlth on November 16, 2017, 02:42:48 AM

hi mam/sir i hav a problem with my btc wallet adress
ive been transfer my 1000 usdt from bittrex to coins.ph BTC adress
do you have idea how to retrieved my 1000usdt ?

https://omniexplorer.info/lookupadd.aspx?address=3Jt1D4TquYZBMLyYKwYA4mkRnS32HPRfjK

this is my hashcode:
554afd80f98249dffd9e5bff772cbe679b5fa8398756d9a9f8ce7d126708559a

please help us..

if you want ro fix your problem fast you must send a message also through coin.ph wallet maybe you can cope some online support team. Or send a message here . [email protected]

eagleman

hero member

Activity: 1190

Merit: 504

Quote from: dothebeats on November 17, 2017, 09:37:07 AM

Quote from: eagleman on November 16, 2017, 07:43:43 AM

I don't use that web wallet and usually with this type of queries are taking too long if you'll not try to keep on pushing your problem to their support. They have a cash out method through a bank? That's a third party service and if you had withdrawn successfully to their platform the problem goes to that bank and not with them anymore.

Actually no, the problem is within their operations as I have contacted Security Bank regarding the case and they mentioned that all their EGC outlets and channels are doing fine and it might be the service which has its own problems.

Do they have any other options for making that withdrawal or reactivating it again? so if the same problem occurs you know what to do and you will play with those busy supports anymore. By surfing around the forum, same problems are existing for most of the exchanges.

Quote from: dothebeats on November 17, 2017, 09:37:07 AM

Quote from: eagleman on November 16, 2017, 07:43:43 AM

I see it really did took a long time before they replied and good thing that they helped you out to resolve it. With this type of problems better to pushed to their direct support and if possible to visit their office that is much better if you're close to them and you badly need the money.

It's not leaving any good impression if a service really takes its time literally to solve some simple problems in their operations. It's true that they hav resolved it but after 2 days. I need the money instantly that's why I chose the method but it turns out it was not "instant" as they claim.

I know the feeling of when you are expecting to cash out and it takes time and it's not even coming or reflecting to their system as you expected it by that moment.

lumeire

legendary

Activity: 1848

Merit: 1009

Next-Gen Trade Racing Metaverse

Quote from: Kemarit on November 17, 2017, 02:12:33 PM

Lately, I haven't encountered any issues regarding the E GiveCash options, always received the 4 digit thru email and 16 digit thru text in about 10 minutes. Although it used to be instant before (less than 5 minutes) but I guess patience is a virtue. Although I used other withdrawal as well but I find the fee's very outrageous. I'll stick with the reliable EGC for now since it didn't give me issues so far unlike before. The only hassle is that if you are in an emergency you can't really rely on them because of unforeseen issues that may arises.

Me too. EgiveCash has been pretty accurate with delivery lately. It's all good.

On another note, do you guys have any idea if Coins will bring back their virtual card service? I mean they can compete with PayMaya and all, and it would be really really beneficial for their customer base.

Kemarit

legendary

Activity: 3080

Merit: 1353

Lately, I haven't encountered any issues regarding the E GiveCash options, always received the 4 digit thru email and 16 digit thru text in about 10 minutes. Although it used to be instant before (less than 5 minutes) but I guess patience is a virtue. Although I used other withdrawal as well but I find the fee's very outrageous. I'll stick with the reliable EGC for now since it didn't give me issues so far unlike before. The only hassle is that if you are in an emergency you can't really rely on them because of unforeseen issues that may arises.

madwica

hero member

Activity: 714

Merit: 531

I only experience the delay of answering my concern about withdrawal thru palawan express because they failure to send the complete details of withdrawal transaction without name of sender but it takes only couple of hour before i got an answer over all coins.ph is good for me.

I read some comment about card less ATM withdrawal in this thread
(https://bitcointalksearch.org/topic/coinsph-official-thread-1558587) i think not only coins.ph has a problem about this if some of the users encounter this problem using card less atm much better to try other financial intitution or remittance center.

lablab03

full member

Activity: 1064

Merit: 112

Quote from: zanezane on October 07, 2017, 04:38:38 AM

Quote from: eli77 on October 06, 2017, 04:01:47 PM

Just right now, i did not received a text confirmation for my 4 digits PIN.
I will wait for the reply from coins.ph customer service.
Hope my message will arrive ASAP.

What's with the 4 digit PIN? How do you cash out guys?
I still haven't experience this 4 digit thing because every time I 'm cashing out I always use my ATM in BPI. It's free but it will take hours or days before you receive your money but it's okay. When I'm in a hurry I'm cashing out thru Cebuana and it just minutes before you get your money. It's easy and less hassle. You guys should try this.

4 digit on coin.ph is the passcode that you need to enter after the 16 digit code . But idont have any idea why they provided 2 codes on it . Maybe to make sure that the withdrawal of the owner will be safe.

FlightyPouch

sr. member

Activity: 1638

Merit: 300

Quote from: dothebeats on November 15, 2017, 07:19:05 PM

Just to keep this thread alive and to let users be aware of the on-going problems that they're having right now.

I requested a withdrawal last Tuesday for some urgent payment in the household. Guess what, until now that small sum of money hasn't arrived and their customer service stated that they'd get back to me as soon as they can. Welp, 2 days have passed and still no positive answer from them. Are you guys still experiencing the same bullshit that their support team had been spewing these past few weeks? I'm not buying any single bit of those and I just want my money back. Apparently these guys are not even coordinating with the bank (Security Bank) as I have called them and stated that no inquiries were being made on coins.ph end.

So it seems that they haven't improved yet, and the new system they are working on is really awful to say the least.

I've experienced this kind of problem with coins.ph and the thing here is it happened to me when I mostly needed the money, it is really a bad timing.

I've waited like 6 days just to get back my money, they are asking me to take a picture of some of my history of my ATM but in the end they are the one with the fault not confirming and leaving my transaction for almost 5 days.

I was so pissed that time but after some time I cooled down I think that if these happened again, I guess I gonna use another exchanger for my bitcoins.

dothebeats

legendary

Activity: 3542

Merit: 1352

Cashback 15%

Quote from: eagleman on November 16, 2017, 07:43:43 AM

I don't use that web wallet and usually with this type of queries are taking too long if you'll not try to keep on pushing your problem to their support. They have a cash out method through a bank? That's a third party service and if you had withdrawn successfully to their platform the problem goes to that bank and not with them anymore.

Actually no, the problem is within their operations as I have contacted Security Bank regarding the case and they mentioned that all their EGC outlets and channels are doing fine and it might be the service which has its own problems.

Quote from: eagleman on November 16, 2017, 07:43:43 AM

I see it really did took a long time before they replied and good thing that they helped you out to resolve it. With this type of problems better to pushed to their direct support and if possible to visit their office that is much better if you're close to them and you badly need the money.

It's not leaving any good impression if a service really takes its time literally to solve some simple problems in their operations. It's true that they hav resolved it but after 2 days. I need the money instantly that's why I chose the method but it turns out it was not "instant" as they claim.

ralle14

legendary

Activity: 3136

Merit: 1870

Metawin.com

Quote from: lighpulsar07 on November 17, 2017, 03:51:05 AM

Before their service is very fine and their support responds immediately after you submit the inquiry they solve it immediately but nowadays their support responds for hours just like happened to me last November 9 when i requested for a withdrawal thru cash remittance center since this is faster method than thru ATM and usually it only takes 30mins to process the withdrawal but mine it took 6 hours and their support wasn't responding for hours so tried to contact the support many times but no answer until after 6 hours they replied and process the withdrawal after that they said they are having some "technical issues" in their system. I think they should improve their support since this is only the way to contact them.

The response time from their website is slow indeed but it's still better than getting a response the next day or week. It also depends on the time you started the conversation, my last conversation with their support took 3 hours before getting a reply. From my experience the fastest way in getting their attention is to pm them on their facebook page they responded to my question within a few minutes. I think they're much active on their facebook page than the main site.

deadsilent

hero member

Activity: 1148

Merit: 500

Quote from: dothebeats on September 02, 2017, 01:01:13 PM

Just wondering if there are any guys out there who recently encountered a problem on contacting their customer supports? A day ago I've cashed out just to use it personally. Knowing that the code (I use the cardless ATM option) usually arrives in mere minutes, I immediately drove to the nearest ATM in our area, but lo and behold. I stood there for a good 20 minutes but no code. Tried to resend a new code but still nothing comes in on my phone; no text, no anything, so I decided to call their hotline but no one answers.

Tried to chat them in the app but nothing.

Posted in their FB page (I created an fb account just for that) and still no response.

After standing and waiting there for an hour, finally the code arrived, and their customer support came back to me after I informed them that the problem is fixed.

For a service like them, having a live chat would be necessary, and someone should answer the damn hotline if someone is calling.

Just my two cents and a not so good experience. They've always been A+ for me but apparently their customer support team right now is pretty sloppy. Has anyone experienced the same issue lately?

Their live support sucks. It takes hours before they respond to your problems. I've encountered that too. But on different situation. I cashed out my money thru remittance. Then i enter a wrong name. I tried contacting them on their live support. But as i said, it takes hours to get the respond from them. I contacted their phone number. It's always busy. But i got lucky because they answered my call after dialling many time to their contact number. The problem solved though. I just had a bad experience at their support. That's why i always check every details before i cash out to avoid any inconvenience like that. Other than that, their service is fine. It's very useful.

sunsilk

hero member

Activity: 2884

Merit: 620

Quote from: dothebeats on November 15, 2017, 07:19:05 PM

Just to keep this thread alive and to let users be aware of the on-going problems that they're having right now.

I requested a withdrawal last Tuesday for some urgent payment in the household. Guess what, until now that small sum of money hasn't arrived and their customer service stated that they'd get back to me as soon as they can. Welp, 2 days have passed and still no positive answer from them. Are you guys still experiencing the same bullshit that their support team had been spewing these past few weeks? I'm not buying any single bit of those and I just want my money back. Apparently these guys are not even coordinating with the bank (Security Bank) as I have called them and stated that no inquiries were being made on coins.ph end.

So it seems that they haven't improved yet, and the new system they are working on is really awful to say the least.

They must improve with their man power, their resource about the people who are taking the concerns of their customers are not accurate.

Let's say the problem inquiries are 100,000 but their support are only very few 20 chat supports that are divided to their main site, social media and telephone operators.

I didn't experienced this thing on them, every time I use them I'm guaranteeing myself that I got those withdrawal information for an hour or two before going.

lighpulsar07

sr. member

Activity: 518

Merit: 271

Before their service is very fine and their support responds immediately after you submit the inquiry they solve it immediately but nowadays their support responds for hours just like happened to me last November 9 when i requested for a withdrawal thru cash remittance center since this is faster method than thru ATM and usually it only takes 30mins to process the withdrawal but mine it took 6 hours and their support wasn't responding for hours so tried to contact the support many times but no answer until after 6 hours they replied and process the withdrawal after that they said they are having some "technical issues" in their system. I think they should improve their support since this is only the way to contact them.

eagleman

hero member

Activity: 1190

Merit: 504

Quote from: dothebeats on November 15, 2017, 07:19:05 PM

Just to keep this thread alive and to let users be aware of the on-going problems that they're having right now.

I requested a withdrawal last Tuesday for some urgent payment in the household. Guess what, until now that small sum of money hasn't arrived and their customer service stated that they'd get back to me as soon as they can. Welp, 2 days have passed and still no positive answer from them. Are you guys still experiencing the same bullshit that their support team had been spewing these past few weeks? I'm not buying any single bit of those and I just want my money back. Apparently these guys are not even coordinating with the bank (Security Bank) as I have called them and stated that no inquiries were being made on coins.ph end.

So it seems that they haven't improved yet, and the new system they are working on is really awful to say the least.

I don't use that web wallet and usually with this type of queries are taking too long if you'll not try to keep on pushing your problem to their support. They have a cash out method through a bank? That's a third party service and if you had withdrawn successfully to their platform the problem goes to that bank and not with them anymore.

Quote from: dothebeats on November 16, 2017, 06:57:58 AM

They replied on my queries after 12+ hours, which is nuts. Best part is they also sent me automated replies.

Good thing everything was resolved earlier. Almost went to their head office earlier to sort things out manually.

I see it really did took a long time before they replied and good thing that they helped you out to resolve it. With this type of problems better to pushed to their direct support and if possible to visit their office that is much better if you're close to them and you badly need the money.

dothebeats

legendary

Activity: 3542

Merit: 1352

Cashback 15%

Quote from: kevincharlth on November 16, 2017, 02:42:48 AM

hi mam/sir i hav a problem with my btc wallet adress
ive been transfer my 1000 usdt from bittrex to coins.ph BTC adress
do you have idea how to retrieved my 1000usdt ?

https://omniexplorer.info/lookupadd.aspx?address=3Jt1D4TquYZBMLyYKwYA4mkRnS32HPRfjK

this is my hashcode:
554afd80f98249dffd9e5bff772cbe679b5fa8398756d9a9f8ce7d126708559a

please help us..

Best thing you can do is to contact their customer support directly: [email protected] since I'm not even affiliated in their service. I've only started this thread to let other users post their problems in regards with the service here and hopefully someone from their support team take notice.

Quote from: Jorosss on November 16, 2017, 02:34:33 AM

usually customer support of coinsph are answering querries after 2 to 3 hrs in office day. i also encounter that problem and code arrive after an hour. Its annoying if you need the money urgently.

They replied on my queries after 12+ hours, which is nuts. Best part is they also sent me automated replies.

Good thing everything was resolved earlier. Almost went to their head office earlier to sort things out manually.

kevincharlth

newbie

Activity: 1

Merit: 0

hi mam/sir i hav a problem with my btc wallet adress
ive been transfer my 1000 usdt from bittrex to coins.ph BTC adress
do you have idea how to retrieved my 1000usdt ?

https://omniexplorer.info/lookupadd.aspx?address=3Jt1D4TquYZBMLyYKwYA4mkRnS32HPRfjK

this is my hashcode:
554afd80f98249dffd9e5bff772cbe679b5fa8398756d9a9f8ce7d126708559a

please help us..

Jorosss

full member

Activity: 404

Merit: 105

Quote from: dothebeats on September 02, 2017, 01:01:13 PM

Just wondering if there are any guys out there who recently encountered a problem on contacting their customer supports? A day ago I've cashed out just to use it personally. Knowing that the code (I use the cardless ATM option) usually arrives in mere minutes, I immediately drove to the nearest ATM in our area, but lo and behold. I stood there for a good 20 minutes but no code. Tried to resend a new code but still nothing comes in on my phone; no text, no anything, so I decided to call their hotline but no one answers.

Tried to chat them in the app but nothing.

Posted in their FB page (I created an fb account just for that) and still no response.

After standing and waiting there for an hour, finally the code arrived, and their customer support came back to me after I informed them that the problem is fixed.

For a service like them, having a live chat would be necessary, and someone should answer the damn hotline if someone is calling.

Just my two cents and a not so good experience. They've always been A+ for me but apparently their customer support team right now is pretty sloppy. Has anyone experienced the same issue lately?

usually customer support of coinsph are answering querries after 2 to 3 hrs in office day. i also encounter that problem and code arrive after an hour. Its annoying if you need the money urgently.

dothebeats

legendary

Activity: 3542

Merit: 1352

Cashback 15%

Just to keep this thread alive and to let users be aware of the on-going problems that they're having right now.

I requested a withdrawal last Tuesday for some urgent payment in the household. Guess what, until now that small sum of money hasn't arrived and their customer service stated that they'd get back to me as soon as they can. Welp, 2 days have passed and still no positive answer from them. Are you guys still experiencing the same bullshit that their support team had been spewing these past few weeks? I'm not buying any single bit of those and I just want my money back. Apparently these guys are not even coordinating with the bank (Security Bank) as I have called them and stated that no inquiries were being made on coins.ph end.

So it seems that they haven't improved yet, and the new system they are working on is really awful to say the least.

chocolah29

full member

Activity: 588

Merit: 128

Quote from: Kemarit on October 07, 2017, 08:03:38 AM

Quote from: zanezane on October 07, 2017, 04:38:38 AM

Quote from: eli77 on October 06, 2017, 04:01:47 PM

Just right now, i did not received a text confirmation for my 4 digits PIN.
I will wait for the reply from coins.ph customer service.
Hope my message will arrive ASAP.

What's with the 4 digit PIN? How do you cash out guys?
I still haven't experience this 4 digit thing because every time I 'm cashing out I always use my ATM in BPI. It's free but it will take hours or days before you receive your money but it's okay. When I'm in a hurry I'm cashing out thru Cebuana and it just minutes before you get your money. It's easy and less hassle. You guys should try this.

The 4 digit PIN is the e-givecash option which is supposedly instant and you can withdraw it in any Security Bank branch as long as the ATM can print out your transaction, otherwise you can't withdraw. I also have to call their attention regarding that issue as well. If the ATM can't issue a print out, you can't withdraw it. The reason why I'm using this option is because we have a Security Bank that is literally 2 minutes walk from my place. And just like I said, its instant and advisable if you are in a hurry, but lately a lot of issues have been popping up. I haven't try Cebuana though, if its instant then I will love to try it. Thanks Kabayan.

I think since there were many issues using the 4 or 6 digits we should all abstain from using it temporarily and just wait for the issue to be resolved. Money is involved here and we don't want it to be compromise. Just choose other options like cashing out in banks and through exchanges. You can also ask your friends what are they using and try to use this also. If you heard a bad feedback then don't use it. And if you think that you need money for upcoming days just convert before that day to avoid hassle.

blockman

hero member

Activity: 2912

Merit: 627

Vave.com - Crypto Casino

Quote from: bL4nkcode on October 07, 2017, 07:30:56 AM

I recently want cashout with coinsph this day, using a remittance(palawan) and the cardless one, but I never get a single penny from both of them, the code for the remittance never arrived I used my brother's name and mobile number since his the one who will get the money, and I received the cardless codes(SMS and email) but never get the money, I always get an error from the two atm machine I used. Now, I contacted their support but never get a single reply, it takes hours already and obviously mentioned that they are online from 10 AM to 6 PM(PH time).

Have you ever tried to call their landline? It's now weekend and for sure there will be no office for them. Just wait until Monday or maybe the codes are just quite delayed. I experienced this before upon cashing out through Cebuana. And when I chat their support they apologized to the delay that has caused me and it's because their system was experiencing some problem so I guess that was just the same in my case and anyway it was sent to me after 4 hours.

Topic: Coins.ph Customer Service (Read 8800 times)