Author

Topic: Coins.ph Official Thread - page 442. (Read 291369 times)

sr. member
Activity: 728
Merit: 252
Healing Galing
November 06, 2017, 04:33:04 PM
Grabe naman yung withdrawal option kay Banco de Oro. 200 pesos per deposit transaction, may chance pang hindi madeposit sa account kasi may nangyayaring ewan sa kanila. Base dun sa warning sign bago ka mag cashout via Banco de Oro mas refer daw nila na wag muna gamitin ang BDO kumpara sa ibang banko. Ang advice ng coinsph is gumamit muna ng ibang banko para sa cashout. Na try nyo na ba ulit BDO? Kamusta naman?
Sa BDO talaga yan. Mahigpit sila pagdating sa mga nireremit na pera. Pero di pa ko nagkaproblema dyan since lagi naman ako may remittance transaction. Mas prefer ko pa din talaga ang rebit pag directly sa bangko ipapasok ang pera.
member
Activity: 82
Merit: 10
November 06, 2017, 05:49:25 AM
May plans ba ang coins.ph na magkaroon ng php conversion sa ibang coin?

Hello! At the moment, wala pa po kaming plans on adding more another cryptocurrency.

may update na po ba about sa bitcoin gold kung makakakuha tyo ng portion ng free coins?

Hi! Minomonitor pa namin ang situation ngayon dahil wala pang wide support for Bitcoin Gold yet. Once there is, we'll announce how you can redeem your funds and send it to your provided bitcoin gold wallet address.
hero member
Activity: 672
Merit: 508
November 06, 2017, 05:41:23 AM
may update na po ba about sa bitcoin gold kung makakakuha tyo ng portion ng free coins?

pagkakaalam ko naglabas na sila ng statement about bitcoin gold, kung tama naaalala ko gagawin din nila yung katulad ng ginawa nila sa bitcoin cash dati na idistribute na lang nila yung bitcoin equivalent nung BCH na makukuha dapat natin
member
Activity: 82
Merit: 10
November 06, 2017, 05:26:24 AM
Quote
We are reaching out to you to let you know about a new feature that we are introducing to improve our services for our users.

This feature would enable us to accommodate security-sensitive requests such as resetting two-factor authentication, assisting with wallet configurations, changing your linked email address and other accounts.

Although most of our account validation procedures are automated, there are times when our customers would request for sensitive changes to their account. When we receive these requests, we may not always have enough information to verify you and to authorize the requested changes.

To enable this, we just need to schedule a 5-minute video call with you (Skype, Google, Viber, etc.) that our customer support will refer to should you require assistance from Coins.ph. We will securely store information you provide and retrieve it for identification confirmation should you ever reach out to us for assistance.

Schedule your call

Click on the link above to schedule an appointment. We strongly recommend that you schedule with us at the soonest possible time.


Hi coins, I got the email above. I don't have any security-sensitive requests for now, I will not be needing to reset two-factor or assisting with wallet configurations except maybe request new deposit addresses after every transaction.

I notice that my wallet addresses do not change. Ever. Even after sending more than once to the address. There should be a button or link that allows you to change an address after it has been used and has confirmations or blocks behind it, or that should be automatic.

I don't need to reach out for that kind of assistance.

anyone have an idea on what exactly the information they need to request for a video call? didn't they get an ID with picture and a picture of you holding that ID?....now they want to see my what?...a recorded video/audio of us maybe..they should tell us what they really want to achieve with that video call.

I agree with the wallet address change button.. Its getting uncomfortable with the amount of bitcoins that passed in my BTC address there since 2014, specially now that BTC ~6000$

I'm also wondering about what they want and really why.  First it was to improve service and security - then it changed to a KYC requirement.

https://bitcointalksearch.org/topic/m.23160057

Whenever I hear an exchange or business platform threatening to limit access to funds - for whatever reason.  Alarm bells start ringing.

Heres why:  https://www.youtube.com/watch?v=NJdYRgH0IpE

I really don't mind doing the video verification thing - but when the Coins.ph team don't even show up at the time I booked its not acceptable.

Has anybody actually done one of these interviews?  If you have - can you please explain how the interview is structured and content.  Coins.ph it might also be a good idea to publish a program or agenda for the interviews so that people know whats going on and they can plan.  Thats usually how professional folk run a meeting.

I don't like wasting time and it does not paint a professional picture of the "Team"

I'm still waiting 3 days for Johanna to get back with a new time for the video call their team missed.  Miguel has never replied to my last mssg over 3 days ago.  They have read my messages but now not replying.  If you have not watched the video above - check it out.  Silence is a BAD thing.

Thea Santos - please pay attention to this thread.
https://www.linkedin.com/in/theabsantos/

Cheers - usukan


To the credit of Coins.ph  all my issues have now been resolved.  Sorry Coins.ph if I may have come down a bit harsh.

I finally managed to connect with them for the video interview and everything was totally professional.

I think the main issue here for them is they need to better understand how you are using your Coins.ph account for KYC and AML reasons.  Thats all totally fine and you should expect and welcome that scrutiny.


Thanks Coins.ph - please continue your great service.


Cheers - usukan

Hi guys,

This is Pem from Coins.ph! We really appreciate all the feedback you've raised here regarding our verification process. All these are brought up to our team. We'll improve our process and communication to make this a smoother experience for you.
newbie
Activity: 14
Merit: 0
November 06, 2017, 03:06:33 AM
may update na po ba about sa bitcoin gold kung makakakuha tyo ng portion ng free coins?
newbie
Activity: 23
Merit: 0
November 05, 2017, 04:56:53 AM
May plans ba ang coins.ph na magkaroon ng php conversion sa ibang coin?
legendary
Activity: 1590
Merit: 1002
November 05, 2017, 01:11:53 AM
Quote
We are reaching out to you to let you know about a new feature that we are introducing to improve our services for our users.

This feature would enable us to accommodate security-sensitive requests such as resetting two-factor authentication, assisting with wallet configurations, changing your linked email address and other accounts.

Although most of our account validation procedures are automated, there are times when our customers would request for sensitive changes to their account. When we receive these requests, we may not always have enough information to verify you and to authorize the requested changes.

To enable this, we just need to schedule a 5-minute video call with you (Skype, Google, Viber, etc.) that our customer support will refer to should you require assistance from Coins.ph. We will securely store information you provide and retrieve it for identification confirmation should you ever reach out to us for assistance.

Schedule your call

Click on the link above to schedule an appointment. We strongly recommend that you schedule with us at the soonest possible time.


Hi coins, I got the email above. I don't have any security-sensitive requests for now, I will not be needing to reset two-factor or assisting with wallet configurations except maybe request new deposit addresses after every transaction.

I notice that my wallet addresses do not change. Ever. Even after sending more than once to the address. There should be a button or link that allows you to change an address after it has been used and has confirmations or blocks behind it, or that should be automatic.

I don't need to reach out for that kind of assistance.

anyone have an idea on what exactly the information they need to request for a video call? didn't they get an ID with picture and a picture of you holding that ID?....now they want to see my what?...a recorded video/audio of us maybe..they should tell us what they really want to achieve with that video call.

I agree with the wallet address change button.. Its getting uncomfortable with the amount of bitcoins that passed in my BTC address there since 2014, specially now that BTC ~6000$

I'm also wondering about what they want and really why.  First it was to improve service and security - then it changed to a KYC requirement.

https://bitcointalksearch.org/topic/m.23160057

Whenever I hear an exchange or business platform threatening to limit access to funds - for whatever reason.  Alarm bells start ringing.

Heres why:  https://www.youtube.com/watch?v=NJdYRgH0IpE

I really don't mind doing the video verification thing - but when the Coins.ph team don't even show up at the time I booked its not acceptable.

Has anybody actually done one of these interviews?  If you have - can you please explain how the interview is structured and content.  Coins.ph it might also be a good idea to publish a program or agenda for the interviews so that people know whats going on and they can plan.  Thats usually how professional folk run a meeting.

I don't like wasting time and it does not paint a professional picture of the "Team"

I'm still waiting 3 days for Johanna to get back with a new time for the video call their team missed.  Miguel has never replied to my last mssg over 3 days ago.  They have read my messages but now not replying.  If you have not watched the video above - check it out.  Silence is a BAD thing.

Thea Santos - please pay attention to this thread.
https://www.linkedin.com/in/theabsantos/

Cheers - usukan


To the credit of Coins.ph  all my issues have now been resolved.  Sorry Coins.ph if I may have come down a bit harsh.

I finally managed to connect with them for the video interview and everything was totally professional.

I think the main issue here for them is they need to better understand how you are using your Coins.ph account for KYC and AML reasons.  Thats all totally fine and you should expect and welcome that scrutiny.


Thanks Coins.ph - please continue your great service.


Cheers - usukan
full member
Activity: 140
Merit: 100
November 04, 2017, 10:30:45 PM
Depende sa bank din yata, but mostly they only process withdrawals on weekdays. Technically, if you have, for example, 400 BTC, then mag withdraw ka ng about 1 BTC per day, ang annual limit mo is 146 million pesos.

Hindi naman aabot yan, kasi ibang araw baka naka bakasyon ka o tinamad ka, o magkaron ng problema sa coins o sa wallet.

Sa isang account lang yan. Kung ang kapatid mo meron account din, ... si tatay, si nanay, si kuya, si ate, si bunso ... lahat ng kamaganak mo, mga pinsan... tapos lahat sila Level 4 verified, kung kailangan mo talaga, baka maka withdraw ka ng 4 million per day kung sampu sila lahat.

Paano ba yang coins.ph?paano ba ako makasali niyan??

Punta ka sa coins.ph website.

Pag level 3 na ba ang coins.ph account mo  Php 400,000 na ang daily limit at wala ng monthly limit. Currently level 2 lang kasi ako Php 400,000 monthly limit pero pag tinignan kasi yung matrix nila blanko yung sa monthly limit ng level 3. Di ko pa nattry magtanong sa CS nila eh.
sr. member
Activity: 476
Merit: 250
November 04, 2017, 09:44:31 PM
If i will transfer my php wallet to bitcoin wallet, is it possible na tumaas ba ang value nito? Salamat po

short answer: yes

long answer: may posibilidad, depende yan sa magiging galaw ng presyo ni bitcoin, kapag tumaas ang presyo ni bitcoin tataas din yung value ng pera mo at kapag bumaba naman presyo ni bitcoin bababa din value ng pera mo
newbie
Activity: 21
Merit: 0
November 04, 2017, 09:03:37 PM
If i will transfer my php wallet to bitcoin wallet, is it possible na tumaas ba ang value nito? Salamat po
full member
Activity: 154
Merit: 101
November 04, 2017, 08:57:36 PM
Hi guys, may nakagamit na ba ng rebit.ph? Medyo hirap ako gumamit nito stuck lagi sa confirming.

ano na plano ng Coins.ph ? 400K parin ang maximum limit, paano kung umakyat na ang BTC sa ganyang price, what will they do? I'm still hesistant to verify my information here, masyado kasi silang maraming hinihingi sa totoo lang, pero okay lang naman sa akin yun, still waiting for BIR kung ano ang balak nila sa mga kinita natin sa BTC.

May dahilan kung bakit 400k ang withrawal limit. Pag lumagpas kasi sa 500k PHP ang transaction mo per day ay obligado silang i-report ang transaction mo sa Anti-Money Laundering Council. Hindi lang Coins.ph ang gumagawa nito kundi lahat ng Banks at Financial institutions sa bansa.

http://www.amlc.gov.ph/laws/money-laundering/2016-revised-implementing-rules-and-regulations-of-republic-act-no-9160-as-amended
Quote
G.    “Covered transaction” refers to:

1.    A transaction in cash or other equivalent monetary instrument exceeding Five Hundred Thousand pesos (Php500,000.00)

Pwede naman alisin ang limit pero syempre kailangan mo mag submit ng additional documents like source of funds, Income Tax, Etc..
sr. member
Activity: 476
Merit: 250
November 04, 2017, 08:51:56 PM
hello coins.ph.

nagload ako ng 100 pesos. nadeduct naman ang 100 sa account ko pati yung tapos 10pesos rebate dumating naman. pero yung 100 load wala di dumating sa number ng niloadan ko kahit ilang beses kong ibalance inquiry ganun pa rin wala pa rin ung 100 pesos na load. tama naman yung num ko naka ilang double check nko tama talaga. please answer my chat paresend na lang ng 100 kung active ka man po maam coins.ph
Smart or globe brad? Actually kung hindi pa rin narereceive ang load within 1day bukas refund na ng coins.ph naexperience ko na din yan e kaya minsan nag aalangan ako mag business ng loading station at magbent ng gamecredits
sabhin mo lng sa customer support nila, na hindi dumating ung load mo nangyari na din saken yan,nagpaload ako ng 3 ng hapon hindi dumating kaya nag message na ako sa kanila wala pang isang oras dumating n ung load, baka nakalimutan lng nila iload.

i don't think manual yung pagloload ng coins.ph, halos lahat sa kanila nka automatic na tapos yung sa load na mas madali gawin automated gagawin nila manual? paano makakalimutan kung automated?
full member
Activity: 994
Merit: 103
November 04, 2017, 08:25:07 PM
hello coins.ph.

nagload ako ng 100 pesos. nadeduct naman ang 100 sa account ko pati yung tapos 10pesos rebate dumating naman. pero yung 100 load wala di dumating sa number ng niloadan ko kahit ilang beses kong ibalance inquiry ganun pa rin wala pa rin ung 100 pesos na load. tama naman yung num ko naka ilang double check nko tama talaga. please answer my chat paresend na lang ng 100 kung active ka man po maam coins.ph
Smart or globe brad? Actually kung hindi pa rin narereceive ang load within 1day bukas refund na ng coins.ph naexperience ko na din yan e kaya minsan nag aalangan ako mag business ng loading station at magbent ng gamecredits
sabhin mo lng sa customer support nila, na hindi dumating ung load mo nangyari na din saken yan,nagpaload ako ng 3 ng hapon hindi dumating kaya nag message na ako sa kanila wala pang isang oras dumating n ung load, baka nakalimutan lng nila iload.
sr. member
Activity: 616
Merit: 250
www.cd3d.app
November 04, 2017, 08:21:18 PM
hello coins.ph.

nagload ako ng 100 pesos. nadeduct naman ang 100 sa account ko pati yung tapos 10pesos rebate dumating naman. pero yung 100 load wala di dumating sa number ng niloadan ko kahit ilang beses kong ibalance inquiry ganun pa rin wala pa rin ung 100 pesos na load. tama naman yung num ko naka ilang double check nko tama talaga. please answer my chat paresend na lang ng 100 kung active ka man po maam coins.ph
Smart or globe brad? Actually kung hindi pa rin narereceive ang load within 1day bukas refund na ng coins.ph naexperience ko na din yan e kaya minsan nag aalangan ako mag business ng loading station at magbent ng gamecredits
hero member
Activity: 2884
Merit: 579
Hire Bitcointalk Camp. Manager @ r7promotions.com
November 04, 2017, 07:51:02 PM
Depende sa bank din yata, but mostly they only process withdrawals on weekdays. Technically, if you have, for example, 400 BTC, then mag withdraw ka ng about 1 BTC per day, ang annual limit mo is 146 million pesos.

Hindi naman aabot yan, kasi ibang araw baka naka bakasyon ka o tinamad ka, o magkaron ng problema sa coins o sa wallet.

Sa isang account lang yan. Kung ang kapatid mo meron account din, ... si tatay, si nanay, si kuya, si ate, si bunso ... lahat ng kamaganak mo, mga pinsan... tapos lahat sila Level 4 verified, kung kailangan mo talaga, baka maka withdraw ka ng 4 million per day kung sampu sila lahat.

Paano ba yang coins.ph?paano ba ako makasali niyan??

Punta ka sa coins.ph website.
Masyadong malaki yung ganun bossing. At kung paguusapan naman annual limit na 146 million pesos mukhang malabo maubos yun o mareach mo yun sa loob ng isang taon maliban nalang kung isa ka talagang investor at dinadivest mo mga investment mo kung saan saan tulad ng real property o stocks.
legendary
Activity: 3416
Merit: 1912
The Concierge of Crypto
November 04, 2017, 07:26:34 PM
Depende sa bank din yata, but mostly they only process withdrawals on weekdays. Technically, if you have, for example, 400 BTC, then mag withdraw ka ng about 1 BTC per day, ang annual limit mo is 146 million pesos.

Hindi naman aabot yan, kasi ibang araw baka naka bakasyon ka o tinamad ka, o magkaron ng problema sa coins o sa wallet.

Sa isang account lang yan. Kung ang kapatid mo meron account din, ... si tatay, si nanay, si kuya, si ate, si bunso ... lahat ng kamaganak mo, mga pinsan... tapos lahat sila Level 4 verified, kung kailangan mo talaga, baka maka withdraw ka ng 4 million per day kung sampu sila lahat.

Paano ba yang coins.ph?paano ba ako makasali niyan??

Punta ka sa coins.ph website.
full member
Activity: 406
Merit: 100
November 04, 2017, 07:23:42 PM
Paano ba yang coins.ph?paano ba ako makasali niyan??
sr. member
Activity: 1624
Merit: 267
November 04, 2017, 07:14:14 PM
may nakaranas ba na mag withdraw ng e-give cashout dito? kasi 3 days na nung huling cashout ko pero processing pa din ang withdrawal ko. di din nagrereply ang coins.ph, pano ba ang dapat kong gawin?
Ibig sabihin wala kpa narereceive na 16 digit at 4 digit code? Sobrang tagal naman ata nung isang araw kasi di rin ako makpag cash out sa egive bka napasama ung sau sa maintenance kaya natabunan follow up mu sa support nila.
kumontact ka sa support nang coins para malaman mo kung anong problema para naman masolusyonan kaagad agad nila kung ano talaga ang problema kung ano ang nangyayari. May nakalagay kasi doon ata sa egivecashout option nila wala silang pananagutan kahit mawala man ang pera mo yun ang pagkakaalam ko ewan ko kung yun talaga ang nakalagay doon . Pero tayo mo talaga magchat.
hero member
Activity: 2884
Merit: 579
Hire Bitcointalk Camp. Manager @ r7promotions.com
November 04, 2017, 07:11:19 PM

Bakit sa akin wala naman monthly limit na nakalagay sa account ko. Daily at annual lang yung limits ko. Pa post nga ng screenshot.
Sakin din walang monthly limit, level 3 account ko at 400k ang daily limit ko. Wala rin akong annual limit pero wish ko lang na sana magamit ko yun ng ganung kataas araw araw. Panigurado maraming mga kababayan natin dito nagwiwithdraw ng ganun araw, sagad yung pagkacashout. Yung EGC 100k limit lang sana taasan ni coins.ph
legendary
Activity: 3332
Merit: 1914
Shuffle.com
November 04, 2017, 06:16:15 PM
Grabe naman yung withdrawal option kay Banco de Oro. 200 pesos per deposit transaction, may chance pang hindi madeposit sa account kasi may nangyayaring ewan sa kanila. Base dun sa warning sign bago ka mag cashout via Banco de Oro mas refer daw nila na wag muna gamitin ang BDO kumpara sa ibang banko. Ang advice ng coinsph is gumamit muna ng ibang banko para sa cashout. Na try nyo na ba ulit BDO? Kamusta naman?
Huling cashout ko using bank(BDO) ay last thursday pa may fee na talaga pero buti na lang pumasok yung pera. Kapag mag wiwithdraw kayo thru BDO advice ko na lang is to use rebit. Dahil wala pang fee na sinisingil katulad sa coins.

buti naman at nagkaroon din ng thread para sa mga queries for coins.ph. Once little question lang naman po is I'm encountering with regards sa accurate refresh ng cash-in at cash-out limit per month/year. Ask ko lang po kasi napansin ko yung per day na limit oo ang rerefresh sya pero bakit yung per month ko po hindi sya nag refresh since October the ngayon November ganoon pa din?
Bakit sa akin wala naman monthly limit na nakalagay sa account ko. Daily at annual lang yung limits ko. Pa post nga ng screenshot.
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