Hi thomas, yesterday nagload ako ng 150, 50 and another 50 my balance was credited pero hindi ko nareceive yung load. Yung 50 narefund sa akin but the remaining 200 pesos still hasn't returned in my wallet. I already sent a support and talked about my concern sa in-app support but they said it was resolved. Please look in to this.
Also I am curious sa kung anong exchange nakabase ang btc price nyo sa coins.ph , is it coinbase , bitfinex, preev rate or do you have your own rates?
Hi!
Regarding your concern about your buy load transaction, may we request that you raise it again with our team so we can take another look. Sorry to hear about your experience, rest assured that we'll take a look into this again to solve your concern.
About your inquiry on our price basis, our bitcoin prices are based on a variety of factors including the the global market supply and demand for bitcoins. As part of our privacy policy, the specifics are strictly confidential as it is a part of our company's business processes and operations. Hoping for your kind understanding.