They fixed my problem today but after I created like 4 telegram accounts since they block each one In the group
Did they fixed your balance amount from negative back to whatever it should be ?
And No they say I got paid once more than I should be. And they provided some excel file showing some transactions.
However they responded at least without the automated messages.
And honestly I'm tired with them. I think I will never use them and I don't recommend anyone to use them.
For the other guy who opened a new post who lost 1400$ I hope he get his money back.
Thank you all guys and stick with reputable exchangers