So, I saw a couple of these kinds of messages and was really hoping that Cointerra was just having a bad week, overwhelmed with this or that and was getting back on the ball. Unfortunately, that wasn't quite the case.
I sent them a refund request on 20 March - request number 15712. After a few emails back and forth (boy they were pretty good at responding to requests in a somewhat timely manner (1-2 days tops)), I finally settled on getting a check refund (instead of BTC like I would have preferred).
Several emails later I finally got a reply on April 16th stating:
"John (CoinTerra)
Apr 16 11:27
*****,
I have marked your refund to go out as a check. I will attempt to get it processed this week, estimated delivery by the end of next week.
Thank you. Please contact us again if we can be of further assistance.
~ CoinTerra Support"
I was really excited to be getting such great customer service, considering there were so many posts on here about issues. I was glad to see they had fixed stuff up. Unfortunately, thats the last email I've received from them, depsite having pinged them several times to ask for updates or if there were issues and I even asked for a "hey, we're busy, sorry" email, but that seemed to have no effect. I'm not entirely sure what I'm supposed to do at this point. I've run out of options that I can think of. Any ideas?
Topic: Cointerra REFUNDED— People Asking for refunds.. NEWS UPDATE!!! - page 2. (Read 9175 times)
Basically what this thread tells me is that to get your refund you must kick and scream very loudly to get noticed and your refund processed. Anyone remaining silent and relying on Cointerra's "goodwill" is going to be burned as evidenced by the people who have been waiting much longer than you for a refund (and probably had their request in before yours). Also how many days past the 4 week window did it take for you to receive your money?
i ve seen people crying on exchanges for 0.0001 btc not verified etc..... thats what i meant...
and it was just a tittle in the thread to get some attention... for bankruptcy etc... i didnt have evidence of that...only my story,and from other 10 people
who were calling-emailing cointerra and she was just ignoring them
BUT NOONE proved me wrong...noone gave evidence from cointerra not being bankrupted...so? both of the sides have their rights and wrongs... problem solved for me yes...
but another guy received a check that wasnt fullfiled? whats the point of sending off'ed checks??
and the story continues bla bla bla..
and it was just a tittle in the thread to get some attention... for bankruptcy etc... i didnt have evidence of that...only my story,and from other 10 people
who were calling-emailing cointerra and she was just ignoring them
BUT NOONE proved me wrong...noone gave evidence from cointerra not being bankrupted...so? both of the sides have their rights and wrongs... problem solved for me yes...
but another guy received a check that wasnt fullfiled? whats the point of sending off'ed checks??
and the story continues bla bla bla..
i applied at the 10 of march.. and received it in 6 of may...
I saw people whining and crying over 0.001 deposits... so yes
i had the right to complain and cry for 6500usd.. when a company didnt pay me for a whole month...
and put me on hold for another...
I saw people whining and crying over 0.001 deposits... so yes
i had the right to complain and cry for 6500usd.. when a company didnt pay me for a whole month...
and put me on hold for another...
No one suggested that you did not have the right to complain. Of course you did.
What you actually did though was post some lies: that Cointerra is bankrupt, that Cointerra is scamming people, and the ominous, "there's sommmmmeee thiiiiiiing biiiiiiiig" behind it. When, in reality none of that was true. Even in this post, you note that you saw "...people whining and crying over 0.001 deposits..." who was a) making deposits worth about 43 cents, b) accepting deposits worth about 43 cents, and c) was whinging about losing about 43 cents?
For someone who was happy to emptily threaten a lawsuit, you certainly put yourself in the position of being on the receiving end of one.
i applied at the 10 of march.. and received it in 6 of may...
I saw people whining and crying over 0.001 deposits... so yes
i had the right to complain and cry for 6500usd.. when a company didnt pay me for a whole month...
and put me on hold for another...
I saw people whining and crying over 0.001 deposits... so yes
i had the right to complain and cry for 6500usd.. when a company didnt pay me for a whole month...
and put me on hold for another...
FINALLY... its the 4600 euro in the middle... well i had paid 4889 but some bank transactions, some dollar-euro changing..better than nothing...
Well done cointerra, although a little late... and we got a lot of headstrokes..
So, let me get this straight. Cointerra isn't bankrupt? They aren't scamming people? Nothing big is behind it?Well done cointerra, although a little late... and we got a lot of headstrokes..
Imagine that.
How long were u waiting in total, copychicken??
No, it isn't. I believe that Earth (read: Cointerra) was saved by the intervention of one Barrister MacPhilip Oxenbauls.
Who is also a cardinal in the Church of the Flying Spaghetti Monster: http://www.venganza.org/about/
All Hail Mac Oxenbauls!!
FINALLY... its the 4600 euro in the middle... well i had paid 4889 but some bank transactions, some dollar-euro changing..better than nothing...
Well done cointerra, although a little late... and we got a lot of headstrokes..
Well done cointerra, although a little late... and we got a lot of headstrokes..
So, let me get this straight. Cointerra isn't bankrupt? They aren't scamming people? Nothing big is behind it?
Imagine that.
I'm happy that you received your refund. I hope I get mine soon. 
FINALLY... its the 4600 euro in the middle... well i had paid 4889 but some bank transactions, some dollar-euro changing..
better than nothing...
Well done cointerra, although a little late... and we got a lot of headstrokes..
Should subject line be a little bit different if there's no court documents supporting it.
Maybe just "People Asking for refunds.. Ows me 6500$ "
100 BTC says Cointerra won't run around on message boards posting message threatening to sue posters for libel or slander.Maybe just "People Asking for refunds.. Ows me 6500$ "
Any takers?
If English isn't your strong suit, then you should be careful what you say, lest you make grievous errors.
I wait on a refund from Terramine Hosting ( Sister company for Hosting from Cointerra) .
Has anybody knowlledge about them?
I wait now since 120 days.
W*F
Has anybody knowlledge about them?
I wait now since 120 days.
W*F
I do believe that Oxenbauls is on it...
this forum, only from rumours ,can put down/up prices of the coins..
its the biggest community for btc , and you think companies dont watch that forum? lol
its the biggest community for btc , and you think companies dont watch that forum? lol
Should subject line be a little bit different if there's no court documents supporting it.
Maybe just "People Asking for refunds.. Ows me 6500$ "
Maybe just "People Asking for refunds.. Ows me 6500$ "
100 BTC says Cointerra won't run around on message boards posting message threatening to sue posters for libel or slander.
Any takers?
i actually received a message from user cointerra... you just lost 100 btc...
cointerra send me a .png file showing a bank transaction.. i will verify this on monday or tuesday,
cause i dont know how many days it takes to an international transfer...
If the png is true.. then cointerra just has to ask people for more time..
I dont think anyone would refuse...
cause i dont know how many days it takes to an international transfer...
If the png is true.. then cointerra just has to ask people for more time..
I dont think anyone would refuse...
The only thing cointerra had to do,is to ask the customers for more time... i didnt hear anyone complaining for 2-4 weeks..
Silence in not a good thing.
Thats the point in a civilized convertation..talking.... every customer out there ended up with monologues. not dialogues..
Silence in not a good thing.
Thats the point in a civilized convertation..talking.... every customer out there ended up with monologues. not dialogues..
Should subject line be a little bit different if there's no court documents supporting it.
Maybe just "People Asking for refunds.. Ows me 6500$ "
Maybe just "People Asking for refunds.. Ows me 6500$ "
100 BTC says Cointerra won't run around on message boards posting message threatening to sue posters for libel or slander.
Any takers?
agreed, the title shows that the poster has little command of english and also doesnt know what bankrupted means. ironically, if it were true, they wouldnt get a refund, whereas the fact that cointerra has actually sold thousands of the boxes means theyre luckily not in that position, and could (if it warrants it) refund anyone who hasnt got their miner yet.
i also suspect there are those that havnt taken delivery of their miners yet may be those who dont want to take the early delivery option of a 1.6 TH/s model and would rather wait extra time (weeks) for the 2.0 TH/s model, which in most cases means they havnt grasped the difficulty rises in bitcoin mining mean that waiting for pre-orders isnt an optimum strategy when you could have something almost as fast in terahash terms, much earlier.... (of course there are those who dont believe in bitcoin mining, and for them, there is no price at which they would buy any miner from any supplier, and theyd prefer to buy bitcoins instead.. and thats their perogative)
yeap, english is not my native language... the point is that i know what bankrupted means...
I live in greece, work in greece.... checkout the news and tell me then, if there is any greek out the who doesnt know what bankrupted means.
and when a company does that..how many people lose money.. and noone can touch the company...
Hello. my name Ewelina S. iam from Poland. in 25 of march i make order for Terra miner 2tgh/s for 5.999$ +1.108$ shipping. I am a single mother who raises two children.I borrowed these monay from family and friends...
How does your marital status and dependents affect your refund situation?
I swear..
I don't think they're even close to being bankrupt since they've shipped 5000 units and are still able to sell new units so unless they're doing something really stupid with the money they should be able to afford all the refunds.
But refunds really do need to be processed more quickly, I've been waiting for over 4 weeks now as well and all I hear is that someone is going to talk to the finance people-is there some kind of cash crunch?? Either way, when you're owed 56K by a company and it's past their original estimated refund timeframe it's not a good feeling. Lawsuits are indeed expensive though so unless you have a huge order or are just wealthy and bored you'd be better off complaining to the Attorney General down in Texas first, the BBB is going to be nearly useless in this kind of situation since membership is voluntary and it's a private organization with no real power, whereas if a lot of people start writing to the Attorney General that a company owes them hundreds of thousands of dollars they'd start investigating what's going on, which would result mostly in time and costs on Cointerra's end to deal with talking with the AG without costing you who knows what in legal fees.
That said, if it's only a little over 4 weeks maybe you can still give them a chance to refund you soon, but threatening a lawsuit over a single unit isn't really very believable-if you lived in the US it'd be easier to file something in small claims or something, but even then it's a pain to collect.
But refunds really do need to be processed more quickly, I've been waiting for over 4 weeks now as well and all I hear is that someone is going to talk to the finance people-is there some kind of cash crunch?? Either way, when you're owed 56K by a company and it's past their original estimated refund timeframe it's not a good feeling. Lawsuits are indeed expensive though so unless you have a huge order or are just wealthy and bored you'd be better off complaining to the Attorney General down in Texas first, the BBB is going to be nearly useless in this kind of situation since membership is voluntary and it's a private organization with no real power, whereas if a lot of people start writing to the Attorney General that a company owes them hundreds of thousands of dollars they'd start investigating what's going on, which would result mostly in time and costs on Cointerra's end to deal with talking with the AG without costing you who knows what in legal fees.
That said, if it's only a little over 4 weeks maybe you can still give them a chance to refund you soon, but threatening a lawsuit over a single unit isn't really very believable-if you lived in the US it'd be easier to file something in small claims or something, but even then it's a pain to collect.
Top of the day!
Hello, my name is Barrister MacPhilip Oxenbauls, solicitor for the late Hon. General Right Reverend Tsirinanntenaina Kwaze Rriantsoa, former Defence Minister and esteemed Deputy Director of Finance for CoinTerra, Ltd of Antananarivo, the Malagasy subsidiary of exalted Texas company. Due to beloved Tsirinanntenaina's untimely passing in a transportation accident, I am in possession of funds intended to be returned to former CoinTerra customers. In the course of settling General Rriantsoa's affairs, I would be pleased to provide these to CoinTerra creditors, less a 40% processing fee. Please respond by private message with your name, address, full bank account information, name and age of all children, and credit card numbers (including CVC security codes).
You may rely on on my highest esteem and I will reply with the tracking number of your refund cheque at the earliest opportunity.
Yours in Christ,
Barrister MacPhilip Oxenbauls
Hello, my name is Barrister MacPhilip Oxenbauls, solicitor for the late Hon. General Right Reverend Tsirinanntenaina Kwaze Rriantsoa, former Defence Minister and esteemed Deputy Director of Finance for CoinTerra, Ltd of Antananarivo, the Malagasy subsidiary of exalted Texas company. Due to beloved Tsirinanntenaina's untimely passing in a transportation accident, I am in possession of funds intended to be returned to former CoinTerra customers. In the course of settling General Rriantsoa's affairs, I would be pleased to provide these to CoinTerra creditors, less a 40% processing fee. Please respond by private message with your name, address, full bank account information, name and age of all children, and credit card numbers (including CVC security codes).
You may rely on on my highest esteem and I will reply with the tracking number of your refund cheque at the earliest opportunity.
Yours in Christ,
Barrister MacPhilip Oxenbauls
Great, it's about time!
Should I also give you my social security number and bank account password so you can go in for yourself and see that I have yet to receive said refund?
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