A generic reply and reasons of a casino whenever they want to restrict an account having a huge balance, and saying they didn't take their users money, the h*ll is that.
I didn't mean that OP is sure didn't do against their terms, but they should at least tell what the h*ll is the reason behind especially when there is a huge balance on the account.
Topic: coinzino.io scam - page 2. (Read 307 times)
OP, are you sure that you have not violated their terms? You have not abused their TOS just like what they are telling you?
There is no way we can know if OP violated the terms if the casino customer support itself can't even mention the kind of terms that were breached. I find this a very stupid excuse from the casino's side.What is so hard with showing the player what he violated. I don't know about other members, but I am going to red trust them until they provide a clear answer.
In any case that you had a violation, I believe that @Coinzino Casino specified which terms have been violated (not necessary to publicly disclose it, but between the 2 parties, it'll be sufficient). On the other hand, if you are not guilty, I hope that you can get back the funds stolen from you.
If I am asked for my opinion regarding these issues of accusing and banning players for breaking the terms of service, it'll be best to provide evidence that the user really did what they accuse him of.
it seems coinzino.io is not clear in this case if they say the player is in violation please give specific evidence not to take the player money unreasonably and i think the player should be refunded
It's common practice for casinos to deal with the issue of freezing players' funds, I don't think they should be secretive into detailing when it's a common weakness in all casinos like IP usage.
By the way, this is the representative coinzino thread in this forum. I don't know if they will be back or not anytime soon, at least the OP asked support or just directed them to this thread via PM.
it seems coinzino.io is not clear in this case if they say the player is in violation please give specific evidence not to take the player money unreasonably and i think the player should be refunded
I'm going to quote so people will be able to see the images in the thread.
A priori, I cannot give an opinion with certainty, since we have seen in this section many complaints of fraud that later turns out to be proven to the contrary: it was actually the player who somehow cheated or broke the T&C, which is what they accuse you
In any case, I don't know if this is normal casino practice in these cases, but when you are accused of something they need to clearly explain what you are accused of so that you can defend yourself, and not say that you have broken the T&C without specify and without giving you an opportunity to defend yourself.
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A priori, I cannot give an opinion with certainty, since we have seen in this section many complaints of fraud that later turns out to be proven to the contrary: it was actually the player who somehow cheated or broke the T&C, which is what they accuse you
In any case, I don't know if this is normal casino practice in these cases, but when you are accused of something they need to clearly explain what you are accused of so that you can defend yourself, and not say that you have broken the T&C without specify and without giving you an opportunity to defend yourself.
I'm sure I didn't violate anything but they said I did and they didn't give any proof they just said suspicious and locked my account to get my money
I'm going to quote so people will be able to see the images in the thread.
A priori, I cannot give an opinion with certainty, since we have seen in this section many complaints of fraud that later turns out to be proven to the contrary: it was actually the player who somehow cheated or broke the T&C, which is what they accuse you
In any case, I don't know if this is normal casino practice in these cases, but when you are accused of something they need to clearly explain what you are accused of so that you can defend yourself, and not say that you have broken the T&C without specify and without giving you an opportunity to defend yourself.
A priori, I cannot give an opinion with certainty, since we have seen in this section many complaints of fraud that later turns out to be proven to the contrary: it was actually the player who somehow cheated or broke the T&C, which is what they accuse you
In any case, I don't know if this is normal casino practice in these cases, but when you are accused of something they need to clearly explain what you are accused of so that you can defend yourself, and not say that you have broken the T&C without specify and without giving you an opportunity to defend yourself.
after signing i have deposited money to coinzino.io to play the first few times i withdraw is ok but after the 3rd time i have deposited and played after winning i withdraw then they closed the account and sent an email saying suspect me of violation waiting for them to investigate. after 5 days I still have not received a response from the email, then I texted the support chat on the homepage, they said I was in violation and the account was closed and can't be reopened, I asked what violation I did and asked by proof they don't answer maybe they want to take away more than 3000$ in my account
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