Topic: cosmowincasino https://www.cosmoswin.com/casino?lang=en Complaints (Read 414 times)

This is one strict measures about casino finding out you are using multiple account to access their platform and abusing their bonus or any form referral bonuses from their site. Like you said, they always have strong detective mechanism that helps to monitor every single account to make sure they don't violate their terms and conditions, and in this they don't usually list it to the gamblers because that is the most valuable part to them and they used it against gamblers.
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That's not what I want to ask.

Bullsbet Casino has had many "system errors." This indicates that they are not being detected normally.

Is there anyone in authority who can contact Bullsbet Casino directly? Please help me.

This is one strict measures about casino finding out you are using multiple account to access their platform and abusing their bonus or any form referral bonuses from their site. Like you said, they always have strong detective mechanism that helps to monitor every single account to make sure they don't violate their terms and conditions, and in this they don't usually list it to the gamblers because that is the most valuable part to them and they used it against gamblers.

I think the casino probably uses their own "multiple account detection tool". I don't think they know about the existence of excellent external tools such as "Chainalysis Reactor".

Is there anyone among you who would like to contact https://bullsbet.io/en and negotiate?

I will pay a success fee.

Thank you in advance.

Dear hirokann0525,

I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team.

Unfortunately, after gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts linked with the same IPs, devices, cookies, etc. All of the accounts took advantage of the bonuses, the same or very similar bets were placed in the same games, which can’t be considered as just a mere coincidence. Casinos have a very strict policy regarding multiple account cases that have been used in this way. I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to its established rules.

While you are welcome to express your disagreement with our decision and escalate your complaint to the licensing authority if you choose, we regret to inform you that we cannot offer any additional assistance regarding this matter. Please let me know how the licensing authority decided at [email protected]

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.



Best regards,

Michal

Casino Guru

Please share my problem here! I'm really struggling

Why is this thread happening? I can't do it even if I change my device, browser, or account.

Hi, sorry for a very late reply. I noticed your tag, but forgot to reply to it [past few days were... crazy].

No, I [fortunately] didn't get any lengthy PM from OP.

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OP, taiappu, mind if Potato Chips share the PM in public so we can get a better grasp of your situation? Or perhaps you want to post it here yourself? It might help us understand your situation and could work as your defense. Especially as you "created" another accusation against other casino.


And this is odd, I don't think there is any reason you couldn't create a new thread. AFAIK, even when you're a newbie, you can still post a new thread, given your last thread creation was more than a week ago.

Please help me

For some reason, I can't create a new thread from my account, so I'm posting here.

I'm using a translator, so please forgive me if there are any mistakes in the text

Please help me if you work at a casino

I'm a Japanese player

This time, a large withdrawal of 17,000 euros of winnings was rejected at Bullsbet.io Casino https://bullsbet.io/ja. The reason is that the withdrawal was rejected by multiple accounts. This is a ruling by Casino Guru

Dear hirokann0525, I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team. Unfortunately, after collecting all the necessary information and evidence, I dismiss this complaint as unjustified, as it violates the casino's terms of use. Multiple accounts are linked to the same IP, device, cookies, etc. All accounts had bonuses redeemed and the same or very similar bets made on the same games, so it cannot be considered a mere coincidence. The casino has a very strict policy regarding cases where multiple accounts are used like this. As an independent organization, we have thoroughly investigated all information and evidence and made sure that the actions of the casino team are in accordance with the established rules. If necessary, you can appeal our decision and escalate your complaint to the licensing authorities, but we would like to inform you that we cannot provide any further support in this matter. Please inform us of the licensing authorities' decision at [email protected]. We are sorry that we cannot help you further this time. If you have any problems with this casino or any other casino in the future, please feel free to contact us. We will do our best to help you. Thank you. Michal Casino Guru

I have been playing online casinos for 3 years and have played with about 150 companies, and this is the third time I have been suspected of multiple accounts. The last time was because I accidentally used a public Wi-Fi. From that experience, when I play at a new casino, I try not to use public Wi-Fi, not to mention my home Wi-Fi. This time I only used the internet line of the company I have a contract with.

The casino was updating its system during the week I was playing, and various troubles were occurring.

In my case, the wagering requirement was reflected only at 50% instead of 100%, and the game suddenly became unplayable and I couldn't even log into the casino. I've been playing for 3-4 months, but that week was the first time I've had a problem.

I reported the problem to the casino right away, but the bonus only expired in 48 hours, so I continued playing without waiting for a reply.

When this problem occurred, I consulted with an acquaintance who works as an affiliate or casino, and he said that this casino was most likely a "system error." He also said that the system often mistakenly detects multiple accounts, especially when playing on an iPhone.

I was using an iPhone.

I think casinos use a system to investigate multiple accounts, but how about your casino?

I think the problem I had this time was due to a "system error."

I can't accept that it will be unfairly confiscated like this.

Please help me.

Thank you in advance.

I'm so sorry to hear about you! It sounds frustrating. Especially if you did everything correctly by qualifying with live agents several times. He is concerned that casinos have changed their licenses and have not responded to complaints already made.

In the event of a lack of responsibility by the CEG, they may transfer their duties or responsibilities to the GCB, especially if the casino changes its license. It could also be a case of miscommunication between the casino and the licensing organization. Have you tried contacting GCB directly regarding your situation after they have your license?

In this situation Perseverance is important. Continue to document everything and try to inform the new committee with all the evidence gathered. Additionally, posting your activity on trusted casino forums can help you gain a lot of visibility. climb and help you get a faster response.

I hope everything works out for you! It is always a concern when casinos do not honor their agreements. And it's great that you're sharing your experiences here to raise awareness about these practices.


I completely agree It's nice that the OP at least returned her deposit. With many online casinos available It is therefore very important to conduct thorough research before investing large sums of money. One thing I found useful was to look at casinos regulated by reputable licensing agencies such as the British Trade Commission. or the Malta Gaming Authority These tend to have stricter rules to protect players, plus these types of forums are great for reading real experiences and reviews from other players, so the OP can avoid any issues. in the future with unfamiliar employees

In addition to checking Checking customer service response times Clarification of bonus policy And whether or not there's a history of complaints can help reduce the risk. Hopefully the OP can find a better, safer option next time.


This might be fascinating, or even a red flag for some. Internet gambling forbids the creation of multiple accounts, and if the casino matches their information with the cookie or device ID, this might explain why they kept the OP's winnings. I feel sorry for their situation, but this casino is very serious about this issue since it's a measure to protect bonus and upgrade abuse. It may affect their business and the game's reputation.

If the OP is lying, then there has to be a clear reason for clearing the name of the OP, which will imply evidence that he never went against the rules and regulations. But if it were possible to multiply the ratings, then well, it is no wonder why the casinos are skeptical. I think that in this case, transparency is always better and should be maintained and kept on level ground. Otherwise, it undermines the whole concept of how such disputes are settled.

Has anyone else got a lengthy PM from OP? I don't think I'm the only one...

It appears they are being suspected of multi-accounting but in another casino. And with casino guru receiving findings of same data sets e.g. cookies, device id, etc with other users so IDK what to think about this thread anymore. OP's alibis weren't convincing as well. Thoughts?

Tagging @holydarkness as well.

Yes OP was lucky to have received his deposit back in full because if it happens to be some other casinos, it would have been a straight direct ban or restrictions on OP account without OP being able to access it  I think OP should just do away with the casino as he already got his deposit. Maybe look out for another casino but this time a proper research should be done on the casino of choice and looking out for reviews about people opinions or experience with the casino so that he does not have any issues again. I think this would help OP minimise his risk of encountering such situations in the future.

I wonder how you people come to these shady casinos. Before deciding to play there, have you checked the reviews? https://www.trustpilot.com/review/www.cosmocasino.com.  The reviews are very bad. Many people have complained about their ill behavior towards their players. You should be thankful that at least you got your deposit back. Many people are not able to get that much either. Nevertheless, nothing can be done other than battling with their customer support. You set an example for the newbies to never join these types of untrustworthy casinos. Go for casinos with a good reputation like Stake.com and a new yet promising casino like luckydiamond.io.

I don't think this casino has a representative here in the forum. And I think you can present your case in the international gambling law MD it regulations platforms to see if they can help you out. Or in your local authority can also help you if the casino is a local casino. Since the casino is not recognised in the forum I don't think there will be any help from here. But we can only tell what to do which I have also said my part.

OP did not do his research properly otherwise he would not have had anything to do with this casino. This casino is not a popular casino as I have not heard about them before and their presence is not recognized here on this platform if I am not mistaken. I had to check for their review on trust pilot and I noticed they have issues with their players.

From the looks, this is not a safe casino for anyone to identify with except that person is ready to dance to the tune of the music they play at their casino after a win. It is better to avoid them now we know about their attitude than getting into situations that we never envisaged for.

You are right because scammers uses that tactic of bonuses to get the attentions of the gamblers, at at that point it will definitely make alot of sense to us is you see other fraudulent casinos such as 1xbits and 1xbets offering tons of bonuses all with the aim to get hold of the gambler and ultimately scamming them, so I am always sceptical about any casino that punches bonuses as their front line marketing strategy.

From the look of things, this casino have not really done so much me basic home work to at least know what is acceptable and right here and how alart we are as a people here on the gambling section, most expecially with new casinos.

look at this:

https://www.curacao-egaming.com/licenses-and-business/apply-landing

This is a government that does not have strong laws, they do not care about people who lost money in scam casinos. And as I said, they have no way of arresting the people behind the casino, it would be difficult or better said, impossible for the court to order the police of this country to investigate this casino, the government of this country will not spend resources to solve your problem. The best thing you should do is forget about all this and move on.

Where is the CEG representative
in this location

Please tell me where the representative is

Unfortunately, this license provider has no intention of helping you or anyone else who is cheated by a casino. They don't inspect casinos, they don't know the location of the casinos or their owners. Even if you traveled to the country that issued the license and took the case to court, the court would not be able to send any notice to the casino, because the court doesn't have the casino's address, so I'm sorry to tell you this. But it's best that you give up on this case and move on, try to use reliable casinos like stake.com and always play with little money.

Some of the Casinos that are given attractive bonuses are always dangerous. And those players or gamblers who like to pursue attractive bonuses end up losing. You were lucky that you deposit was refunded. At least that can calm your nerves a bit. Op let the link should be in the body of the thread and not on the topic. You can change the topic to "cosmowincasino Refused to Pay my Winning". And since they refunded your capital then I believed you didn't violate their ToS. Therefore they would have paid your wins.

And if CEG is not replying to complains then it is good you go through their representative if there.is any here.

I think things will be far easier if you bother to read posts. Situation with CEG and other master license holder has been explained, though I can't be 100% sure with what I said; they simply lost their power over casinos during the overhaul. As for GCB, it's also been explained on the other thread, the one you also actively commented on. If I may repeat, they're a transitioning body, they currently do not mediate disputes, but their "successor", CGA, that's planned to be active by 2025 and will governs all B2C and B2B gambling industries in Curacao, most likely will.