Topic: cosmowincasino https://www.cosmoswin.com/casino?lang=en Complaints (Read 248 times)
October 08, 2024, 10:20:34 PM
I wonder how you people come to these shady casinos. Before deciding to play there, have you checked the reviews? https://www.trustpilot.com/review/www.cosmocasino.com. The reviews are very bad. Many people have complained about their ill behavior towards their players. You should be thankful that at least you got your deposit back. Many people are not able to get that much either. Nevertheless, nothing can be done other than battling with their customer support. You set an example for the newbies to never join these types of untrustworthy casinos. Go for casinos with a good reputation like Stake.com and a new yet promising casino like luckydiamond.io.
October 08, 2024, 04:50:58 PM
Where is the CEG representative
in this location
Please tell me where the representative is
I don't think this casino has a representative here in the forum. And I think you can present your case in the international gambling law MD it regulations platforms to see if they can help you out. Or in your local authority can also help you if the casino is a local casino. Since the casino is not recognised in the forum I don't think there will be any help from here. But we can only tell what to do which I have also said my part. in this location
Please tell me where the representative is
October 05, 2024, 10:51:20 PM
OP did not do his research properly otherwise he would not have had anything to do with this casino. This casino is not a popular casino as I have not heard about them before and their presence is not recognized here on this platform if I am not mistaken. I had to check for their review on trust pilot and I noticed they have issues with their players.
From the looks, this is not a safe casino for anyone to identify with except that person is ready to dance to the tune of the music they play at their casino after a win. It is better to avoid them now we know about their attitude than getting into situations that we never envisaged for.
From the looks, this is not a safe casino for anyone to identify with except that person is ready to dance to the tune of the music they play at their casino after a win. It is better to avoid them now we know about their attitude than getting into situations that we never envisaged for.
October 04, 2024, 06:06:29 PM
Some of the Casinos that are given attractive bonuses are always dangerous. And those players or gamblers who like to pursue attractive bonuses end up losing. You were lucky that you deposit was refunded. At least that can calm your nerves a bit. Op let the link should be in the body of the thread and not on the topic. You can change the topic to "cosmowincasino Refused to Pay my Winning". And since they refunded your capital then I believed you didn't violate their ToS. Therefore they would have paid your wins.
And if CEG is not replying to complains then it is good you go through their representative if there.is any here.
You are right because scammers uses that tactic of bonuses to get the attentions of the gamblers, at at that point it will definitely make alot of sense to us is you see other fraudulent casinos such as 1xbits and 1xbets offering tons of bonuses all with the aim to get hold of the gambler and ultimately scamming them, so I am always sceptical about any casino that punches bonuses as their front line marketing strategy.And if CEG is not replying to complains then it is good you go through their representative if there.is any here.
From the look of things, this casino have not really done so much me basic home work to at least know what is acceptable and right here and how alart we are as a people here on the gambling section, most expecially with new casinos.
October 04, 2024, 02:50:27 PM
Where is the CEG representative
in this location
Please tell me where the representative is
in this location
Please tell me where the representative is
look at this:
https://www.curacao-egaming.com/licenses-and-business/apply-landing
This is a government that does not have strong laws, they do not care about people who lost money in scam casinos. And as I said, they have no way of arresting the people behind the casino, it would be difficult or better said, impossible for the court to order the police of this country to investigate this casino, the government of this country will not spend resources to solve your problem. The best thing you should do is forget about all this and move on.
October 04, 2024, 02:01:16 PM
Please help me
https://www.cosmoswin.com/casino?lang=en
I'm a Japanese player
I'm using a translator so my English is incorrect
Sorry
I had my unjust winnings confiscated by the casino.
This casino had a "CEG" license when I submitted my complaint, but it was later changed to a "GCB" license.
My complaint was approved by "CEG" and they started to resolve the complaint, but after two exchanges with the license, I suddenly stopped hearing from "CEG" and 40 days have passed.
I sent several emails to check the situation, but there was no reply.
Also, I have not received a reply to "CEG" general inquiries, but only to the email address I used to submit the complaint. If I make an inquiry to another email address, I receive a reply within about 24 hours.
Why does "CEG" not reply? !
Please tell me.
↓↓↓
This is what I submitted to "CEG"'s complaint form
I deposited $10,000 and told the live agent that I applied in advance for a 50% cashback up to a maximum of $20,000 before playing. I played $1.40 x 25 spins on slots and $10,000 x 1 play on live blackjack, winning a total of about $19,503 and tried to withdraw the money, but they said it was money laundering and that my winnings were confiscated! When I tried to withdraw the money, they only refunded the amount I deposited! I asked for the full refund of my winnings of $9,503. I had confirmed with the live agent multiple times in advance that I could withdraw the money if I played 1x the amount I deposited. There are no restrictions on all cash plays, and you can get a cashback if you play 20 times or more! There are also extreme fluctuations in the payout! For example, playing $1 baccarat followed by $10,000 baccarat, etc. I confirmed this multiple times with the live agent. I cannot tolerate them cheating players with attractive bonuses. I asked for the full amount of my winnings of $9,503.
https://www.cosmoswin.com/casino?lang=en
I'm a Japanese player
I'm using a translator so my English is incorrect
Sorry
I had my unjust winnings confiscated by the casino.
This casino had a "CEG" license when I submitted my complaint, but it was later changed to a "GCB" license.
My complaint was approved by "CEG" and they started to resolve the complaint, but after two exchanges with the license, I suddenly stopped hearing from "CEG" and 40 days have passed.
I sent several emails to check the situation, but there was no reply.
Also, I have not received a reply to "CEG" general inquiries, but only to the email address I used to submit the complaint. If I make an inquiry to another email address, I receive a reply within about 24 hours.
Why does "CEG" not reply? !
Please tell me.
↓↓↓
This is what I submitted to "CEG"'s complaint form
I deposited $10,000 and told the live agent that I applied in advance for a 50% cashback up to a maximum of $20,000 before playing. I played $1.40 x 25 spins on slots and $10,000 x 1 play on live blackjack, winning a total of about $19,503 and tried to withdraw the money, but they said it was money laundering and that my winnings were confiscated! When I tried to withdraw the money, they only refunded the amount I deposited! I asked for the full refund of my winnings of $9,503. I had confirmed with the live agent multiple times in advance that I could withdraw the money if I played 1x the amount I deposited. There are no restrictions on all cash plays, and you can get a cashback if you play 20 times or more! There are also extreme fluctuations in the payout! For example, playing $1 baccarat followed by $10,000 baccarat, etc. I confirmed this multiple times with the live agent. I cannot tolerate them cheating players with attractive bonuses. I asked for the full amount of my winnings of $9,503.
October 04, 2024, 01:59:15 PM
Where is the CEG representative
in this location
Please tell me where the representative is
in this location
Please tell me where the representative is
October 04, 2024, 11:15:36 AM
Does "CEG" not intend to resolve complaints anymore? I sent an email yesterday but no reply.
When will "GCB" start handling complaints? Early 2025?
When will "GCB" start handling complaints? Early 2025?
Unfortunately, this license provider has no intention of helping you or anyone else who is cheated by a casino. They don't inspect casinos, they don't know the location of the casinos or their owners. Even if you traveled to the country that issued the license and took the case to court, the court would not be able to send any notice to the casino, because the court doesn't have the casino's address, so I'm sorry to tell you this. But it's best that you give up on this case and move on, try to use reliable casinos like stake.com and always play with little money.
October 04, 2024, 11:07:21 AM
Some of the Casinos that are given attractive bonuses are always dangerous. And those players or gamblers who like to pursue attractive bonuses end up losing. You were lucky that you deposit was refunded. At least that can calm your nerves a bit. Op let the link should be in the body of the thread and not on the topic. You can change the topic to "cosmowincasino Refused to Pay my Winning". And since they refunded your capital then I believed you didn't violate their ToS. Therefore they would have paid your wins.
And if CEG is not replying to complains then it is good you go through their representative if there.is any here.
And if CEG is not replying to complains then it is good you go through their representative if there.is any here.
October 04, 2024, 10:29:34 AM
Does "CEG" not intend to resolve complaints anymore? I sent an email yesterday but no reply.
When will "GCB" start handling complaints? Early 2025?
When will "GCB" start handling complaints? Early 2025?
I think things will be far easier if you bother to read posts. Situation with CEG and other master license holder has been explained, though I can't be 100% sure with what I said; they simply lost their power over casinos during the overhaul. As for GCB, it's also been explained on the other thread, the one you also actively commented on. If I may repeat, they're a transitioning body, they currently do not mediate disputes, but their "successor", CGA, that's planned to be active by 2025 and will governs all B2C and B2B gambling industries in Curacao, most likely will.
October 04, 2024, 05:19:26 AM
Does "CEG" not intend to resolve complaints anymore? I sent an email yesterday but no reply.
When will "GCB" start handling complaints? Early 2025?
When will "GCB" start handling complaints? Early 2025?
October 03, 2024, 06:12:00 PM
To be honest, curacao licenses/body are known to not be that helpful when it comes to user complaints, a lot would even say it's non-existent lol. You'll find many stories about this across other gambling communities.
I've heard about curacao consolidating their regulatory bodies thus being stricter but as pointed out by holydarkness, the supposed mediation isn't available yet. But honestly, I'm not expecting much from any offshore license/body when it comes to user complaints, pretty much why reputation is always extra important to me. Wouldn't hurt to exhaust every options available to you though.
Also, continue sharing your story in as many gambling communities e.g. the subreddits, casino meister, etc.
PS: I don't mind the PMs but be careful who you contact and give your email to because they could be a scammer. Stay safe, fam.
I've heard about curacao consolidating their regulatory bodies thus being stricter but as pointed out by holydarkness, the supposed mediation isn't available yet. But honestly, I'm not expecting much from any offshore license/body when it comes to user complaints, pretty much why reputation is always extra important to me. Wouldn't hurt to exhaust every options available to you though.
Also, continue sharing your story in as many gambling communities e.g. the subreddits, casino meister, etc.
PS: I don't mind the PMs but be careful who you contact and give your email to because they could be a scammer. Stay safe, fam.
October 03, 2024, 05:55:06 PM
You have to learn your lesson the hard way this time, and learn not to trust third party casino reviews because in most cases, their are already paid to post all those reviews that you see online, before you Play on any casino, you have to first of all do your own due diligence check on the reputation of that casino and also try to check if the licence is a valid and verified one, because taking just any licese posted by the team will definitely lead you into more crisis, since the casino can change any licence just to suite their quest to denying a player payment.
But next time also, try and check discussion communitues such as bitcointalk so as to be able to know what is up withhsr and t will lessons the bad feelings that may arise at the end of the day.
But next time also, try and check discussion communitues such as bitcointalk so as to be able to know what is up withhsr and t will lessons the bad feelings that may arise at the end of the day.
October 03, 2024, 05:37:31 PM
What happens if the license is changed during the complaint?
I am curious about this too. the only way I can think of as to why they suddenly changed their license is to avoid the case that you submitted to GEC, but then again, I am just speculating, perhaps ask someone who have knowledge(a lawyer) about it, if I remember correctly, Reddit has a subforum called "r/asklawyers" perhaps post this question there. October 03, 2024, 03:12:49 PM
I'm sorry my English is not good.
I understand all your points
But you don't understand mine
I understand all your points
But you don't understand mine
I guess you're referring to this?
"CEG" is correct
There is no reply from "CEG" but it is correct.
There is no reply from "CEG" but it is correct.
That post was made while I composed my own. I got notified when I reviewed my post and did a proofread prior to posting and noticed you made another post, but I didn't aware that you made three consecutive posts. I guess this is a minor reason why posting in consecutive is against forum rules. If you want to add something in a close time, before someone made any post, you can edit your latest post and say what you want to add through it.
In the future, kindly refrain from making consecutive post.
Moving to your question, why CEG didn't reply to your post, I'll strongly assume that's because they [and the other three master license holders] kinda lost their power over casinos due to that overhaul, thus they can't effectively mediate a dispute between their [former] sub-licensee and the customers as they've lost their leverage over the casinos. Or perhaps [and this is my wild guess] they no longer even allowed to practice any kind of mediation, or maybe even any action related to gambling activities at all.
October 03, 2024, 02:25:49 PM
Thank you for your opinion🙇
What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days
"GCB" does reply to emails sent to other email addresses
Also, as I said before
What happens if the license is changed during the complaint?
What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days
"GCB" does reply to emails sent to other email addresses
Also, as I said before
What happens if the license is changed during the complaint?
Because they don't handle complaints? I've brushed upon it on the neighboring thread of the neighboring board, complete with a snippet of a statement they made that they're currently not open to a mediation between customers and business.
A sound advice?
I'm sorry my English is not good.
I understand all your points
But you don't understand mine
October 03, 2024, 02:04:30 PM
Thank you for your opinion🙇
What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days
"GCB" does reply to emails sent to other email addresses
Also, as I said before
What happens if the license is changed during the complaint?
What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days
"GCB" does reply to emails sent to other email addresses
Also, as I said before
What happens if the license is changed during the complaint?
Because they don't handle complaints? I've brushed upon it on the neighboring thread of the neighboring board, complete with a snippet of a statement they made that they're currently not open to a mediation between customers and business.
A sound advice?
October 03, 2024, 02:00:06 PM
Take this as a lesson and stop gambling in bad-reputation casinos, if you see the feedback on trustpilot you will find posts like the next one:
So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof.
Quote
Very very bad casino they don't pay money when you win .
Deposit very fast but withdrawal very bad .
They stole money people
Deposit very fast but withdrawal very bad .
They stole money people
So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof.
To be fair, Trustpilot does not even offer reliable reviews on casinos and bookies, anything related to money or cryptocurrency in general should not be trusted on that webpage, I have seen how it has been relentlessly used by shillers to try to elevate the reputation of scams casinos, and there are a lot of reviews which are thrown at casinos ,(which are considered to be in the top of trustworthiness) because of gamblers who had bad luck and feel they have been scammed, when in reality they have not.
If one is supposed to verify the legitimacy of casinos, I would rather to ask directly in communities like this one and check for the replies of the members who have the highest reputation. The gambling subreddit is also an option, but I have never been there, so I don't know how moderated it is.
Thank you for your opinion🙇
What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days
"GCB" does reply to emails sent to other email addresses
Also, as I said before
What happens if the license is changed during the complaint?
There is no reply from "CEG" but it is correct.
October 03, 2024, 01:56:40 PM
Take this as a lesson and stop gambling in bad-reputation casinos, if you see the feedback on trustpilot you will find posts like the next one:
So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof.
Quote
Very very bad casino they don't pay money when you win .
Deposit very fast but withdrawal very bad .
They stole money people
Deposit very fast but withdrawal very bad .
They stole money people
So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof.
To be fair, Trustpilot does not even offer reliable reviews on casinos and bookies, anything related to money or cryptocurrency in general should not be trusted on that webpage, I have seen how it has been relentlessly used by shillers to try to elevate the reputation of scams casinos, and there are a lot of reviews which are thrown at casinos ,(which are considered to be in the top of trustworthiness) because of gamblers who had bad luck and feel they have been scammed, when in reality they have not.
If one is supposed to verify the legitimacy of casinos, I would rather to ask directly in communities like this one and check for the replies of the members who have the highest reputation. The gambling subreddit is also an option, but I have never been there, so I don't know how moderated it is.
I didn't use the bonus this time.
I only used cash.
Also, now I want to know why "GCB" doesn't reply to the complaint email address.
「GCB」❌
「CEG」⭕️
October 03, 2024, 01:53:03 PM
Take this as a lesson and stop gambling in bad-reputation casinos, if you see the feedback on trustpilot you will find posts like the next one:
So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof.
Quote
Very very bad casino they don't pay money when you win .
Deposit very fast but withdrawal very bad .
They stole money people
Deposit very fast but withdrawal very bad .
They stole money people
So, the next time that you are ready to make a $10k deposit, it is worth reading a little more about where you will put your money and who you are trusting, because casinos can take any excuse for old users' money and there is nothing that we as users can do, because their rules and their ToS are bullet proof.
To be fair, Trustpilot does not even offer reliable reviews on casinos and bookies, anything related to money or cryptocurrency in general should not be trusted on that webpage, I have seen how it has been relentlessly used by shillers to try to elevate the reputation of scams casinos, and there are a lot of reviews which are thrown at casinos ,(which are considered to be in the top of trustworthiness) because of gamblers who had bad luck and feel they have been scammed, when in reality they have not.
If one is supposed to verify the legitimacy of casinos, I would rather to ask directly in communities like this one and check for the replies of the members who have the highest reputation. The gambling subreddit is also an option, but I have never been there, so I don't know how moderated it is.
I didn't use the bonus this time.
I only used cash.
Also, now I want to know why "GCB" doesn't reply to the complaint email address.
I was wrong!
This is why "CEG" doesn't reply to emails
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