In the first place, the casino you are talking about is not a safe casino platform, so it is not surprising that they want you, op, so why does it seem so easy for you to immediately enter such a large amount that is equivalent to a house and lot here in It's our country that you just gamble in a casino without doing any research first?
That was also your shortcoming, op. All I can say is don't expect to get back the money you put into that platform because in the 40 days that have passed, according to the story, it didn't make you feel any more, so it's clear that the fund you invested with them will not be recovered.
Topic: cosmowincasino https://www.cosmoswin.com/casino?lang=en Complaints - page 3. (Read 414 times)
October 03, 2024, 04:47:54 AM
October 03, 2024, 03:29:43 AM
Please help me
I'm a Japanese player
I'm using a translator so my English is incorrect
Sorry
I had my unjust winnings confiscated by the casino.
This casino had a "CEG" license when I submitted my complaint, but it was later changed to a "GCB" license.
My complaint was approved by "CEG" and they started to resolve the complaint, but after two exchanges with the license, I suddenly stopped hearing from "CEG" and 40 days have passed.
I sent several emails to check the situation, but there was no reply.
Also, I have not received a reply to "CEG" general inquiries, but only to the email address I used to submit the complaint. If I make an inquiry to another email address, I receive a reply within about 24 hours.
Why does "CEG" not reply? !
Please tell me.
↓↓↓
This is what I submitted to "CEG"'s complaint form
I deposited $10,000 and told the live agent that I applied in advance for a 50% cashback up to a maximum of $20,000 before playing. I played $1.40 x 25 spins on slots and $10,000 x 1 play on live blackjack, winning a total of about $19,503 and tried to withdraw the money, but they said it was money laundering and that my winnings were confiscated! When I tried to withdraw the money, they only refunded the amount I deposited! I asked for the full refund of my winnings of $9,503. I had confirmed with the live agent multiple times in advance that I could withdraw the money if I played 1x the amount I deposited. There are no restrictions on all cash plays, and you can get a cashback if you play 20 times or more! There are also extreme fluctuations in the payout! For example, playing $1 baccarat followed by $10,000 baccarat, etc. I confirmed this multiple times with the live agent. I cannot tolerate them cheating players with attractive bonuses. I asked for the full amount of my winnings of $9,503.
I'm a Japanese player
I'm using a translator so my English is incorrect
Sorry
I had my unjust winnings confiscated by the casino.
This casino had a "CEG" license when I submitted my complaint, but it was later changed to a "GCB" license.
My complaint was approved by "CEG" and they started to resolve the complaint, but after two exchanges with the license, I suddenly stopped hearing from "CEG" and 40 days have passed.
I sent several emails to check the situation, but there was no reply.
Also, I have not received a reply to "CEG" general inquiries, but only to the email address I used to submit the complaint. If I make an inquiry to another email address, I receive a reply within about 24 hours.
Why does "CEG" not reply? !
Please tell me.
↓↓↓
This is what I submitted to "CEG"'s complaint form
I deposited $10,000 and told the live agent that I applied in advance for a 50% cashback up to a maximum of $20,000 before playing. I played $1.40 x 25 spins on slots and $10,000 x 1 play on live blackjack, winning a total of about $19,503 and tried to withdraw the money, but they said it was money laundering and that my winnings were confiscated! When I tried to withdraw the money, they only refunded the amount I deposited! I asked for the full refund of my winnings of $9,503. I had confirmed with the live agent multiple times in advance that I could withdraw the money if I played 1x the amount I deposited. There are no restrictions on all cash plays, and you can get a cashback if you play 20 times or more! There are also extreme fluctuations in the payout! For example, playing $1 baccarat followed by $10,000 baccarat, etc. I confirmed this multiple times with the live agent. I cannot tolerate them cheating players with attractive bonuses. I asked for the full amount of my winnings of $9,503.
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