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Topic: [CRYPTO-TRADE] Crypto-trade.com IPO and official thread! - page 29. (Read 171267 times)

sr. member
Activity: 434
Merit: 250
We just released a statement about the Status Quo of Crypto-Trade on our News page:
It can be found here: https://www.crypto-trade.com/news/49

Quote
Dear Crypto-Trade user,

We're aware that the past days have been very stressful and nerve-racking for those of you who haven't been able to withdraw their Bitcoins and especially for those who still have "old" pending withdrawals from February, 10th. Please let us hereby explain what happened the past days, because it's important for us, that you - as beeing the most important part of Crypto-Trade - understand that we're not solely responsible for the current (unsatisfactory) situation and that we're standing on the same site fighting against an attack that hit the Bitcoin protocol.

Back in February, 6th we were thrilled and highly motivated to bring Crypto-Trade to a new level (don't worry, we still are) by adding new coins, improving support, PR and communication with our community. Remember that we were fully prepared for the launch of Ultracoin days before the initial start and that we were happily expecting every new user for our small but feature-rich exchange. But then something unforeseen happened which is now known as 'Bitcoin malleability attack'.

At this point allow us to quote a short passage from Coindesk about what this malleability is all about:
(below you can find the link to the article for those of you who want to read more about this exploit)

"It's an attack that lets someone change the unique ID of a bitcoin transaction before it is confirmed on the bitcoin network. The change makes it possible for someone to pretend that a transaction didn't happen, if all the right conditions are in place."

To sum it up, we were confronted with the following issues that all happened at once:
- A lot of new users (maybe users who were completely new to digital currencies at all) came to our site with high expectations
- Bitcoin malleability attack generated lots of false Bitcoin withdrawals and created thereby many many many support tickets we are still working on
- We had a glitch that postponed the proper configuration of new servers and caused issues with the site (lag)

You can imagine that the last weeks were a hell for our developers and that the whole Crypto-Trade team is still suffering from this attack as much as you.
But remember: this issue affected all exchanges, MtGox, Bitstamp, BTC-E and many more. Some of them went completely down during the attack, some of them even stopped their withdrawals, but all of them are still working on the backlog that was caused by this - like we do.

Status quo:
We're nearly finished of reviewing all Bitcoin transactions that were stuck since February, 10th and we are thankful for your patience and understanding.
Crypto-Trade never lost or stole a coin from its users, so please don't worry if some withdrawals seem to last longer than others.
That's just because we need to take a deeper look into a few withdrawals that got flagged as a double spending in our software and we just want to make sure, everything went right here.

If everything is sorted out, we will continue with the implementation of new features, increasing the general trade volume, add new coins to the trading page and start some really nice giveaways! Until then, please give us some time to complete the backlog and only report the most urgent issues.

But to fulfill a feature request that many of you wanted to see on Crypto-Trade and that was easy to do, we added UTC/LTC to our trading page.
It can be found here: https://www.crypto-trade.com/trade/utc_ltc

To those of you who came to Bitcoin as the shit started to hit the fan and who are now concerned about their coins and the greater meaning of digital currencies in general:
Bitcoin is still a very young technology, but it has already successfully overcome several challanges, i.e. the Silk Road Crash, the "Chinese ban" and now a DoS attack on its transaction ID protocol. With every of those challenges, Bitcoin became stronger afterwards and so will it be this time.

Best regards,

Crypto-Trade team

Links:
http://www.coindesk.com/bitcoin-bug-guide-transaction-malleability/
http://www.righto.com/2014/02/the-bitcoin-malleability-attack-hour-by.html

Thank you for the reassuring post. It would be helpful if you could inform us a target date when the stuck BTC can be sent.

Gox's case is far complex than just the malleability issue.
Stamp had resumed their withdrawal a few days ago.
BTC-e had resent the stuck BTC a few days ago and did not halt their withdrawal.

Relatively speaking, Crypto-Trade need to quicken your pace in the context of the BTC withdrawal issue. Also, is the malleability problem solved or it may happen again?
sr. member
Activity: 304
Merit: 250
We just released a statement about the Status Quo of Crypto-Trade on our News page:
It can be found here: https://www.crypto-trade.com/news/49

Thanks, good luck Wink
full member
Activity: 220
Merit: 100
We just released a statement about the Status Quo of Crypto-Trade on our News page:
It can be found here: https://www.crypto-trade.com/news/49

Quote
Dear Crypto-Trade user,

We're aware that the past days have been very stressful and nerve-racking for those of you who haven't been able to withdraw their Bitcoins and especially for those who still have "old" pending withdrawals from February, 10th. Please let us hereby explain what happened the past days, because it's important for us, that you - as beeing the most important part of Crypto-Trade - understand that we're not solely responsible for the current (unsatisfactory) situation and that we're standing on the same site fighting against an attack that hit the Bitcoin protocol.

Back in February, 6th we were thrilled and highly motivated to bring Crypto-Trade to a new level (don't worry, we still are) by adding new coins, improving support, PR and communication with our community. Remember that we were fully prepared for the launch of Ultracoin days before the initial start and that we were happily expecting every new user for our small but feature-rich exchange. But then something unforeseen happened which is now known as 'Bitcoin malleability attack'.

At this point allow us to quote a short passage from Coindesk about what this malleability is all about:
(below you can find the link to the article for those of you who want to read more about this exploit)

"It's an attack that lets someone change the unique ID of a bitcoin transaction before it is confirmed on the bitcoin network. The change makes it possible for someone to pretend that a transaction didn't happen, if all the right conditions are in place."

To sum it up, we were confronted with the following issues that all happened at once:
- A lot of new users (maybe users who were completely new to digital currencies at all) came to our site with high expectations
- Bitcoin malleability attack generated lots of false Bitcoin withdrawals and created thereby many many many support tickets we are still working on
- We had a glitch that postponed the proper configuration of new servers and caused issues with the site (lag)

You can imagine that the last weeks were a hell for our developers and that the whole Crypto-Trade team is still suffering from this attack as much as you.
But remember: this issue affected all exchanges, MtGox, Bitstamp, BTC-E and many more. Some of them went completely down during the attack, some of them even stopped their withdrawals, but all of them are still working on the backlog that was caused by this - like we do.

Status quo:
We're nearly finished of reviewing all Bitcoin transactions that were stuck since February, 10th and we are thankful for your patience and understanding.
Crypto-Trade never lost or stole a coin from its users, so please don't worry if some withdrawals seem to last longer than others.
That's just because we need to take a deeper look into a few withdrawals that got flagged as a double spending in our software and we just want to make sure, everything went right here.

If everything is sorted out, we will continue with the implementation of new features, increasing the general trade volume, add new coins to the trading page and start some really nice giveaways! Until then, please give us some time to complete the backlog and only report the most urgent issues.

But to fulfill a feature request that many of you wanted to see on Crypto-Trade and that was easy to do, we added UTC/LTC to our trading page.
It can be found here: https://www.crypto-trade.com/trade/utc_ltc

To those of you who came to Bitcoin as the shit started to hit the fan and who are now concerned about their coins and the greater meaning of digital currencies in general:
Bitcoin is still a very young technology, but it has already successfully overcome several challanges, i.e. the Silk Road Crash, the "Chinese ban" and now a DoS attack on its transaction ID protocol. With every of those challenges, Bitcoin became stronger afterwards and so will it be this time.

Best regards,

Crypto-Trade team

Links:
http://www.coindesk.com/bitcoin-bug-guide-transaction-malleability/
http://www.righto.com/2014/02/the-bitcoin-malleability-attack-hour-by.html
SxC
sr. member
Activity: 336
Merit: 250
still waiting for 1 ticket from the 10th for a withdrawal of BTC going missing on the 9th

and 1 ticket for some UTC missing on the 14th
sr. member
Activity: 434
Merit: 250
Login verification email works for me again; still waiting for my ticket to be answered...

I am waiting for my ticket to be answered for 8 days. Please let me know if your ticket is answered.
sr. member
Activity: 530
Merit: 250
CryptoTalk.Org - Get Paid for every Post!
Login verification email works for me again; still waiting for my ticket to be answered...
newbie
Activity: 2
Merit: 0
Hello CT, what's going on with paypal USD withdraw??? I know BTC is having some sort of problem, but what about fiat currency?https://dl.dropboxusercontent.com/s/c4hf6023plqe6nm/QQ%E6%88%AA%E5%9B%BE20140218195234.png?dl=1&token_hash=AAH8VSzYJvDO9UMuCL-Gr8KWgunAi7_0drnCamusuXJe_A
sr. member
Activity: 434
Merit: 250
You promised us the coins by Monday. It is already Tuesday but coins are not received yet.

We users appreciate your engineers are working hard to resolve the issue and your assurance that no coins were lost. But the fact remains that coins are not received since 7 days ago.

Why not you send us the coins directly from the exchange wallet manually first? If you have other wallets, you can send from there also.
Those who are expecting the coins will be happy to receive the coins.
Your engineers can focus on resolving the issue without nagging from us.
Other users will feel assured that Crypto-Trade always place users as your first priority and strive your best to resolve users' issues.

No coin received.
@Crypto-Trade admin: I hope you are on top of the situation.
legendary
Activity: 980
Merit: 1000
Traveling in subspace
Site is up again.
sr. member
Activity: 448
Merit: 250
you'd think if bumface wanted to sign an exclusive deal with an exchange, he'd pick one that could handle the volume.
legendary
Activity: 980
Merit: 1000
Traveling in subspace
Can't even reach the site now.
Same here.  Huh Internal Server Error

SQLSTATE[HY000] [1040] Too many connections   Couldn't get a verification e-mail then got 8 at once. *shakes head*
sr. member
Activity: 448
Merit: 250
Can't even reach the site now.
member
Activity: 100
Merit: 10
I do not get Login Verification Code in my email how i suppose login in my account

I am having the same problem

Me too.

I have not received the email with the code!!!

Same here...I've also posted on the UTC thread.  I get an email response to a support ticket, but no verification email.  I also tried to create another account, but no account verification email.
newbie
Activity: 18
Merit: 0
No reply to my ticket (regarding deposits), no email to verify my login. WTF is going on with them?
I dont understand too no reply for my ticket any news about some kind issues or something
sr. member
Activity: 530
Merit: 250
CryptoTalk.Org - Get Paid for every Post!
No reply to my ticket (regarding deposits), no email to verify my login. WTF is going on with them?
newbie
Activity: 11
Merit: 0
I do not get Login Verification Code in my email how i suppose login in my account

I am having the same problem

Me too.

I have not received the email with the code!!!
hero member
Activity: 634
Merit: 500



Sorry for the off-topic post:
What software are you using to mark up your screen shots? I need it!
brand new
Activity: 0
Merit: 0
I do not get Login Verification Code in my email how i suppose login in my account

I am having the same problem
Me too. I can't login to my account
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