We have a technical problem, that's right, but no need to worry about your coins - they are all save and will be credited soon.
Anyway, Crypto-Trade has never ever lost or scamed any single coin and the site is backed with more than double of total trade volume in USD to insure you all.
This matters, because we recently encountered trolls (and even worse) on our Chatbox that were obviously sent from another site trying to scare people out of Crypto-Trade and harm our community.
Sorry for inconvenience. We promise that the upcoming news will be more pleasant for you
One last word: If you're having issues with your account and need urgent support, pls send us a ticket on helpdesk.crypto-trade.com --- this thread, as well as our twitter channel, is mainly for announcements, communicational and PR reasons. We're reading and working on every ticket, but - as you can imagine - due to this whole Bitcoin malleability panic, we have a backlog since two days.
Please stay tuned, every issue will be solved asap.
We love you guys.
- Crytpo-Trade Team
Noted that "All deposits/withdrawals will be processed in a few hours lately".
The BTC withdrawal request was submitted 78 hours ago. But I shall wait patiently for a few more hours. I will update all once it has been received.
Noted that "If you're having issues with your account and need urgent support, pls send us a ticket on helpdesk.crypto-trade.com".
This is what I have done. But it is worrisome when the ticket was submitted 72 hours ago and no response (other than a system generated acknowledgement email) was given. At least there are responses in this thread. Suggestion: Do work on customer service support to communicate actively with users who had submitted tickets. It is understandable why they are worried when their fund is missing. Better to retain existing customers than attract new ones.