Topic: CryptoCasino.com 💰 100% up to 20 mBTC Welcome Bonus + 200 Free Spins 🎰 (Read 715 times)

cant message you as im newbie
But here is my trc20 USDT


 TZ8g3wC7pR5dGm1LcjJpfdoMtGdjD2HPs5

Really thanks for refunding and hope your casino suceeds i future.

Hiya claymore222

Ok we have looked into the issue for you.

The first time you deposited 81 USDT and it was credited manually as you say.

It was credited at 5:40pm on the 21st October and you placed two sports bets worth 80 USDT total at 5:52pm and 5:54pm. You lost them both.

You then deposited another 48 USDT which was manually credited again at 8:19am on 23rd October

But you did not play with it until 7:39pm the same day. I assume you were talking to the CS team etc.

You lost it all by 7:47pm. You requested closure of the account.

Here are my conclusions

1 – The Accounts dept from the software provider say that there was over the weekend a problem between CoinPayments (Payments Provider) and the Casino software provider that affect 50 of their casinos. This has been fixed.

2 – You lost the $80 fair and square.

3 – The $48 USDT you would have been able to withdraw without problem, if the payments had not failed in the first place. This was not your fault. You got frustrated and just bet the $48 and lost it.

4 – I have requested that a manual override process be implemented to stop what happened to you, happening to others should the problem arise in future. I have also

5 – I will give you back $48 + $10 goodwill. However you have closed your Casino account. So if you message me directly with your TRC20 details, I will credit it there.

I hope that is to your satisfaction and I apologise again for the inconvenience!

Best wishes

CC

Thanks for the response people. Our old thread is locked, so we've launched a new one with our brand new platform (and the blessing of the mods), branding and amazing bonuses!

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You can see full dets here
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Are you not available in Germany? What a pity, I was just about to try out your website.

~snip~

Withdrawals are processed during our Accounts Department's business hours: Monday - Saturday: from 06:00 till 15:00 UTC

This is a good marketing strategy in Bitcointalk forum without running the signature campaign officially. Create a thread in the services by describing the offer and the conditions properly. It will attract some people to wear the signature if the condition to get the free balance (up to $50) and the withdrawal systems aren't complicated.

~snip~

Hiya claymore222

Ok we have looked into the issue for you.

--

Hello who can help me retrieve my money from this casino
......
For reference, your Ticket ID is [SNF-FSD]
Kind Regards,

Let us not cons
......

 can’t do it when ever they want.

Well, I know how you feel, deposits/withdrawals should be instant... nobody likes to wait.

Sorry for your loss, it's gambling... sometimes we win and sometimes we lose. I wish you more luck next time!

Hello who can help me retrieve my money from this casino
Did deposit with TRC20 , deposit failed don't know why but ot dididnt show up on my balance . Payment from my side was sucesfull, but it didnt show on my casino balance . Contacted support . After few hours they manually added to balance .
Ok lost my balance then decided to deposit again . Same thing , sent my crypto USDT on ERC20 . Payment sent with alot of confirmations . After 24 hours it still didnt show on my balance . Contacted support , waiting 20+ hours to manualy add my money to my casino balance . Decided not to gamble on this casino and wanted to withdraw money . But guess what when i   press withdraw there is no option to choose payment method . Contacted support and thats what they reply :

Hello,
Thank you for waiting!

Please be informed, according to our General Terms, the withdrawals can be placed only with the same payment method that was used for deposit.
Unfortunately, due to the fact the both of your deposits have failed and the deposited funds were manually credited to your account balance by our payments team, which means no deposit method has been used in your account, there are no any withdrawal methods available to you.
Therefore, to be able to place the withdrawal, you will need to make a new deposit with at least the minimal amount to your USDT wallet balance, using one of the available payment methods.

Thank you for understanding. Your cooperation and patience is highly appreciated!

If you need further assistance, please do not hesitate to contact us.

For reference, your Ticket ID is [SNF-FSD]
Kind Regards,

Gave up and gambled away my deposit.

Worst Casino expierience ever .
First deposit waited for 3 hours to get credited
Deposited TRC20.
Second deposit took 30+ hours to get credited ..
They add credits manualy to your account .
Lost 130 USDT .