Topic: Cryptonator SCAM? No XRP in account after 6 days waiting [resolved!!] (Read 462 times)

I have a problem with Ripple withdrawal from Cryptonator.
On Jan 4th I tried to withdraw 619XRP (before the wallet went to offline)
At Activity page I saw that withdrawal is mark as sent and I received TxID which is not listed in Ripple Charts.
Does this mean that Cryptonator didn't even send the XRP to requested address? How is possible that they provided TxID which is not listed in Ripple blockchain (Transaction ID
93A31CAE6EF3874A43CD31735939CA41E508E9B5EECD38703C7D5526E7B84C3B)

Can someone, please, help me to understand this situation?

I sent a complaint to Support, but no reply from them.

Thank you in advance.

I just loged in at cryptonator and saw the Ripple wallet is in maintenance right now, so hopefully after that I finally receive my ripple.

Same problem here, but for me with dogecoin on https://www.cryptonator.com.

I have purchased 22,488.53646900 dogecoins via litebit.eu and have transferred them directly to my cryptonator Wallet. Usually (about 10x before) this worked without any problems. Through such a problem you get to know the real side of a service provider.
Errors happen, but dealing with this problem is a disaster at Cryptonator. No response to support requests since December 24th except for the auto-generated response for ticket opening.
Not even a short answer with an apology for taking longer or something like that, nothing. An initial answer would have been enough for me to make me "feel better".
There's nothing you can do, just hope they're still coming forward and fix the problem.

Proofs:

Address: https://dogechain.info/address/DHCy6r5VT3RtB2hvB6VdJ1FrC9PsffFMhx
Transaction: https://dogechain.info/tx/7d0485b59afc1a83742653947d784e62820a79262e47411323b52a7c345d865f
Confirmations: 20,344

Screenshot Wallet: http://show.picr.de/31447534ax.jpg.html
Screenshot Order: http://show.picr.de/31447533nq.jpg.html
Screenshot Support Ticket: http://show.picr.de/31447532gj.jpg.html

Advice from me:
Lesson for me (again): First test such online services over several weeks (send only small sums of money/coins, send support requests and test how long answers take and whether they will come at all, etc.) and only then use them. I can only recommend this to everyone.
I'm about to switch to offline wallets at my home.

I was thinking if I had to post this. But no reaction on my question since Friday 15 December and no XRP since 6 days did my decide to post this.
I think cryptonator scammed me cause I still have no access to my purchased XRP at litebit.eu. I purchased ripples at litebit.eu and sent them to my ripple deposit address mentioned in my cryptonator account. But they never appear.

14 December : I send 20 ripple to activate my ripple address which is needed to have an active account.

15 December: I bought around 12 o’clock in the morning 754.xx XRP at litebit.eu and sent them to my ripple address.  

15 December: Because I did not receive the XRP in the evening I send an email and asked about the 20 XRP and the 754 XRP I bought. I get almost immediate answer but only at my 20 XRP question. They said “ The Ripple network requires 20 XRP to be on any active address hold as a reserve https://ripple.com/build/reserves/ . This amount does not go anywhere and permanently deposited on your address so it remains active, it is not reflected on your Cryptonator balance. Basically this is just a one-time payment for creating an active Ripple address. “  *the Ripple block explorer do count the 20 to my balance, so why they say its a payment??*

16 December: Still no purchased Ripple and still no answer on the question why the XRP still not in my account. So I send a reply on the answer of yesterday. Till now NO ANSWER.

19 December: I thought, they won’t answer my question anymore so I send a new mail to the support.
http://i66.tinypic.com/35chohe.jpg

Then I received the auto-message “===========SUPPORT IS OVERLOADED WITH REQUESTS. FIRST RESPONSE TIME 48-72 HOURS=============”
It is 48 hours after my second mail and 6 days after my first mail. No Ripples and no answer on my question.

I enclosed some proof for my accusation.
http://i67.tinypic.com/18k8m1.jpg
http://i67.tinypic.com/5r0oj.jpg

https://bithomp.com/explorer/rNWjXdusAV8e1Dg49WJM6RZWmYA9XiKhwJ

I still have no access to my purchased XRP because they are still not in my cryptonator account.

I already cleared my balances to other wallets, so my question in second mail about the changed doge to XRP is solved .

*sorry for my bad English*

Today I have made 3 Ethereum transactions from my cryptonator wallet to another Ethereum wallet. I haven't received them yet, but they also don 't have a TXID. On the website they have the status 'pending'. And I saw that the wallet was offline for a few hours. Now back online, but my transactions are still not send to the blockchain.

Also my ripple transactions are not send. And also this wallet is offline right now. What's going on...?Of course they don 't response nu email..