Topic: Cryptonator SCAM? No XRP in account after 6 days waiting [resolved!!] (Read 430 times)
February 17, 2018, 11:39:13 AM
Today I wait 59 days, no answer, no coins back ...
DO NOT go to Cryptonator, you will NOT get help with any problems and will lose your money!
February 10, 2018, 11:13:11 AM
me too
I wait since 22.12.2018 on the credit of my deposit of 15000 DogeCoin.
These are visible in the blockchain, including my wallet DPSYHbNTtUivqGiSaQJLJ28ijRMpo1sm3G on Cryptonator.
>>> !!! But are not credited to my account at Cryptonator!!! <<<<
https://dogechain.info/address/DPSYHbNTtUivqGiSaQJLJ28ijRMpo1sm3G
https://dogechain.info/tx/accd1db63e80cd3eb043c57e84946ad2f2b1273c881145ea62f695ab28fa8b2f
request (76147) 25.12.2017
request (77867) 28.12.2017
request (79642) 30.12.2017
request (92433) 16.01.2018
request (103181) 10.02.2018
No answer to any of my support tickets, no help, no money back .. nothing nothing nothing ...
I had several different coins at Cryptonator, I found the Ideas to have good different coins in one place.
Have exchanged some coins, received and sent ... that worked many times.
Because I do not get any help here, I have deducted all coins and can only warn everyone against this website.
DO NOT go to Cryptonator, you will NOT get help with any problems and will lose your money!
I have been waiting for more than 50 days for my money !!
I wait since 22.12.2018 on the credit of my deposit of 15000 DogeCoin.
These are visible in the blockchain, including my wallet DPSYHbNTtUivqGiSaQJLJ28ijRMpo1sm3G on Cryptonator.
>>> !!! But are not credited to my account at Cryptonator!!! <<<<
https://dogechain.info/address/DPSYHbNTtUivqGiSaQJLJ28ijRMpo1sm3G
https://dogechain.info/tx/accd1db63e80cd3eb043c57e84946ad2f2b1273c881145ea62f695ab28fa8b2f
request (76147) 25.12.2017
request (77867) 28.12.2017
request (79642) 30.12.2017
request (92433) 16.01.2018
request (103181) 10.02.2018
No answer to any of my support tickets, no help, no money back .. nothing nothing nothing ...
I had several different coins at Cryptonator, I found the Ideas to have good different coins in one place.
Have exchanged some coins, received and sent ... that worked many times.
Because I do not get any help here, I have deducted all coins and can only warn everyone against this website.
DO NOT go to Cryptonator, you will NOT get help with any problems and will lose your money!
I have been waiting for more than 50 days for my money !!
January 23, 2018, 03:26:31 PM
After 1 Month of waiting, a huge amount of mails, twitter posts, posts on reddit and facebook... nowhere i got a reply from cryptonator. I think my investment/coins are lost resp. stolen :-/ ... (See my post on page 1)
i will never ever use such a site again.
i will never ever use such a site again.
January 21, 2018, 03:09:00 PM
I have a problem with Ripple withdrawal from Cryptonator.
On Jan 4th I tried to withdraw 619XRP (before the wallet went to offline)
At Activity page I saw that withdrawal is mark as sent and I received TxID which is not listed in Ripple Charts.
Does this mean that Cryptonator didn't even send the XRP to requested address? How is possible that they provided TxID which is not listed in Ripple blockchain (Transaction ID
93A31CAE6EF3874A43CD31735939CA41E508E9B5EECD38703C7D5526E7B84C3B)
Can someone, please, help me to understand this situation?
I sent a complaint to Support, but no reply from them.
Thank you in advance.
On Jan 4th I tried to withdraw 619XRP (before the wallet went to offline)
At Activity page I saw that withdrawal is mark as sent and I received TxID which is not listed in Ripple Charts.
Does this mean that Cryptonator didn't even send the XRP to requested address? How is possible that they provided TxID which is not listed in Ripple blockchain (Transaction ID
93A31CAE6EF3874A43CD31735939CA41E508E9B5EECD38703C7D5526E7B84C3B)
Can someone, please, help me to understand this situation?
I sent a complaint to Support, but no reply from them.
Thank you in advance.
After 17 days my XRP is received in my personal wallet. Cryptonator solved the problem.
Thank you.
January 09, 2018, 11:25:36 AM
Thank god. I finally have my coins after 3.5 weeks 
. So the problem for me is resolved...
. So the problem for me is resolved... January 09, 2018, 02:26:30 AM
The conspiracy theorist in me says that Cryptonator froze the accounts prior to the dump in price, sold the coins internally and will be rebuying your alotment at the new lower rate and they made off with your losses in the interem
January 08, 2018, 06:36:12 PM
I just loged in at cryptonator and saw the Ripple wallet is in maintenance right now, so hopefully after that I finally receive my ripple.
I have been waiting since Jan 5 also to move my Ripple to a cold wallet. No response from Cryptonator cross our fingers and wait
January 07, 2018, 01:42:49 PM
I've been waiting for 14 days.
I remain unanswered by zendesk.
Already robbed me
I´m new in mining just stole me 0.05 zec (32 € in the current price)
I remain unanswered by zendesk.
Already robbed me
I´m new in mining just stole me 0.05 zec (32 € in the current price)
January 06, 2018, 06:01:38 PM
I have a problem with Ripple withdrawal from Cryptonator.
On Jan 4th I tried to withdraw 619XRP (before the wallet went to offline)
At Activity page I saw that withdrawal is mark as sent and I received TxID which is not listed in Ripple Charts.
Does this mean that Cryptonator didn't even send the XRP to requested address? How is possible that they provided TxID which is not listed in Ripple blockchain (Transaction ID
93A31CAE6EF3874A43CD31735939CA41E508E9B5EECD38703C7D5526E7B84C3B)
Can someone, please, help me to understand this situation?
I sent a complaint to Support, but no reply from them.
Thank you in advance.
On Jan 4th I tried to withdraw 619XRP (before the wallet went to offline)
At Activity page I saw that withdrawal is mark as sent and I received TxID which is not listed in Ripple Charts.
Does this mean that Cryptonator didn't even send the XRP to requested address? How is possible that they provided TxID which is not listed in Ripple blockchain (Transaction ID
93A31CAE6EF3874A43CD31735939CA41E508E9B5EECD38703C7D5526E7B84C3B)
Can someone, please, help me to understand this situation?
I sent a complaint to Support, but no reply from them.
Thank you in advance.
January 06, 2018, 12:01:51 PM
Same problem here, but for me with dogecoin on https://www.cryptonator.com.
I have purchased 22,488.53646900 dogecoins via litebit.eu and have transferred them directly to my cryptonator Wallet. Usually (about 10x before) this worked without any problems. Through such a problem you get to know the real side of a service provider.
Errors happen, but dealing with this problem is a disaster at Cryptonator. No response to support requests since December 24th except for the auto-generated response for ticket opening.
Not even a short answer with an apology for taking longer or something like that, nothing. An initial answer would have been enough for me to make me "feel better".
There's nothing you can do, just hope they're still coming forward and fix the problem.
Proofs:
Address: https://dogechain.info/address/DHCy6r5VT3RtB2hvB6VdJ1FrC9PsffFMhx
Transaction: https://dogechain.info/tx/7d0485b59afc1a83742653947d784e62820a79262e47411323b52a7c345d865f
Confirmations: 20,344
Screenshot Wallet: http://show.picr.de/31447534ax.jpg.html
Screenshot Order: http://show.picr.de/31447533nq.jpg.html
Screenshot Support Ticket: http://show.picr.de/31447532gj.jpg.html
Advice from me:
Lesson for me (again): First test such online services over several weeks (send only small sums of money/coins, send support requests and test how long answers take and whether they will come at all, etc.) and only then use them. I can only recommend this to everyone.
I'm about to switch to offline wallets at my home.
I have purchased 22,488.53646900 dogecoins via litebit.eu and have transferred them directly to my cryptonator Wallet. Usually (about 10x before) this worked without any problems. Through such a problem you get to know the real side of a service provider.
Errors happen, but dealing with this problem is a disaster at Cryptonator. No response to support requests since December 24th except for the auto-generated response for ticket opening.
Not even a short answer with an apology for taking longer or something like that, nothing. An initial answer would have been enough for me to make me "feel better".
There's nothing you can do, just hope they're still coming forward and fix the problem.
Proofs:
Address: https://dogechain.info/address/DHCy6r5VT3RtB2hvB6VdJ1FrC9PsffFMhx
Transaction: https://dogechain.info/tx/7d0485b59afc1a83742653947d784e62820a79262e47411323b52a7c345d865f
Confirmations: 20,344
Screenshot Wallet: http://show.picr.de/31447534ax.jpg.html
Screenshot Order: http://show.picr.de/31447533nq.jpg.html
Screenshot Support Ticket: http://show.picr.de/31447532gj.jpg.html
Advice from me:
Lesson for me (again): First test such online services over several weeks (send only small sums of money/coins, send support requests and test how long answers take and whether they will come at all, etc.) and only then use them. I can only recommend this to everyone.
I'm about to switch to offline wallets at my home.
Same problem for me
( i sent 27,614.9 dogecoin to my cryptonator dogecoin wallet and still waiting from 02.01.2018i wrote the support and i will let you know when the problem solve for cryptonator
January 06, 2018, 06:45:19 AM
Same problem here, but for me with dogecoin on https://www.cryptonator.com.
I have purchased 22,488.53646900 dogecoins via litebit.eu and have transferred them directly to my cryptonator Wallet. Usually (about 10x before) this worked without any problems. Through such a problem you get to know the real side of a service provider.
Errors happen, but dealing with this problem is a disaster at Cryptonator. No response to support requests since December 24th except for the auto-generated response for ticket opening.
Not even a short answer with an apology for taking longer or something like that, nothing. An initial answer would have been enough for me to make me "feel better".
There's nothing you can do, just hope they're still coming forward and fix the problem.
Proofs:
Address: https://dogechain.info/address/DHCy6r5VT3RtB2hvB6VdJ1FrC9PsffFMhx
Transaction: https://dogechain.info/tx/7d0485b59afc1a83742653947d784e62820a79262e47411323b52a7c345d865f
Confirmations: 20,344
Screenshot Wallet: http://show.picr.de/31447534ax.jpg.html
Screenshot Order: http://show.picr.de/31447533nq.jpg.html
Screenshot Support Ticket: http://show.picr.de/31447532gj.jpg.html
Advice from me:
Lesson for me (again): First test such online services over several weeks (send only small sums of money/coins, send support requests and test how long answers take and whether they will come at all, etc.) and only then use them. I can only recommend this to everyone.
I'm about to switch to offline wallets at my home.
I have purchased 22,488.53646900 dogecoins via litebit.eu and have transferred them directly to my cryptonator Wallet. Usually (about 10x before) this worked without any problems. Through such a problem you get to know the real side of a service provider.
Errors happen, but dealing with this problem is a disaster at Cryptonator. No response to support requests since December 24th except for the auto-generated response for ticket opening.
Not even a short answer with an apology for taking longer or something like that, nothing. An initial answer would have been enough for me to make me "feel better".
There's nothing you can do, just hope they're still coming forward and fix the problem.
Proofs:
Address: https://dogechain.info/address/DHCy6r5VT3RtB2hvB6VdJ1FrC9PsffFMhx
Transaction: https://dogechain.info/tx/7d0485b59afc1a83742653947d784e62820a79262e47411323b52a7c345d865f
Confirmations: 20,344
Screenshot Wallet: http://show.picr.de/31447534ax.jpg.html
Screenshot Order: http://show.picr.de/31447533nq.jpg.html
Screenshot Support Ticket: http://show.picr.de/31447532gj.jpg.html
Advice from me:
Lesson for me (again): First test such online services over several weeks (send only small sums of money/coins, send support requests and test how long answers take and whether they will come at all, etc.) and only then use them. I can only recommend this to everyone.
I'm about to switch to offline wallets at my home.
January 05, 2018, 08:32:58 PM
I was thinking if I had to post this. But no reaction on my question since Friday 15 December and no XRP since 6 days did my decide to post this.
I think cryptonator scammed me cause I still have no access to my purchased XRP at litebit.eu. I purchased ripples at litebit.eu and sent them to my ripple deposit address mentioned in my cryptonator account. But they never appear.
14 December : I send 20 ripple to activate my ripple address which is needed to have an active account.
15 December: I bought around 12 o’clock in the morning 754.xx XRP at litebit.eu and sent them to my ripple address.
15 December: Because I did not receive the XRP in the evening I send an email and asked about the 20 XRP and the 754 XRP I bought. I get almost immediate answer but only at my 20 XRP question. They said “ The Ripple network requires 20 XRP to be on any active address hold as a reserve https://ripple.com/build/reserves/ . This amount does not go anywhere and permanently deposited on your address so it remains active, it is not reflected on your Cryptonator balance. Basically this is just a one-time payment for creating an active Ripple address. “ *the Ripple block explorer do count the 20 to my balance, so why they say its a payment??*
16 December: Still no purchased Ripple and still no answer on the question why the XRP still not in my account. So I send a reply on the answer of yesterday. Till now NO ANSWER.
19 December: I thought, they won’t answer my question anymore so I send a new mail to the support.
http://i66.tinypic.com/35chohe.jpg
Then I received the auto-message “===========SUPPORT IS OVERLOADED WITH REQUESTS. FIRST RESPONSE TIME 48-72 HOURS=============”
It is 48 hours after my second mail and 6 days after my first mail. No Ripples and no answer on my question.
I enclosed some proof for my accusation.
http://i67.tinypic.com/18k8m1.jpg
http://i67.tinypic.com/5r0oj.jpg
https://bithomp.com/explorer/rNWjXdusAV8e1Dg49WJM6RZWmYA9XiKhwJ
I still have no access to my purchased XRP because they are still not in my cryptonator account.
I already cleared my balances to other wallets, so my question in second mail about the changed doge to XRP is solved.
*sorry for my bad English*
I think cryptonator scammed me cause I still have no access to my purchased XRP at litebit.eu. I purchased ripples at litebit.eu and sent them to my ripple deposit address mentioned in my cryptonator account. But they never appear.
14 December : I send 20 ripple to activate my ripple address which is needed to have an active account.
15 December: I bought around 12 o’clock in the morning 754.xx XRP at litebit.eu and sent them to my ripple address.
15 December: Because I did not receive the XRP in the evening I send an email and asked about the 20 XRP and the 754 XRP I bought. I get almost immediate answer but only at my 20 XRP question. They said “ The Ripple network requires 20 XRP to be on any active address hold as a reserve https://ripple.com/build/reserves/ . This amount does not go anywhere and permanently deposited on your address so it remains active, it is not reflected on your Cryptonator balance. Basically this is just a one-time payment for creating an active Ripple address. “ *the Ripple block explorer do count the 20 to my balance, so why they say its a payment??*
16 December: Still no purchased Ripple and still no answer on the question why the XRP still not in my account. So I send a reply on the answer of yesterday. Till now NO ANSWER.
19 December: I thought, they won’t answer my question anymore so I send a new mail to the support.
http://i66.tinypic.com/35chohe.jpg
Then I received the auto-message “===========SUPPORT IS OVERLOADED WITH REQUESTS. FIRST RESPONSE TIME 48-72 HOURS=============”
It is 48 hours after my second mail and 6 days after my first mail. No Ripples and no answer on my question.
I enclosed some proof for my accusation.
http://i67.tinypic.com/18k8m1.jpg
http://i67.tinypic.com/5r0oj.jpg
https://bithomp.com/explorer/rNWjXdusAV8e1Dg49WJM6RZWmYA9XiKhwJ
I still have no access to my purchased XRP because they are still not in my cryptonator account.
I already cleared my balances to other wallets, so my question in second mail about the changed doge to XRP is solved
.*sorry for my bad English*
same problem.
https://zcashnetwork.info/address/t1czvR6AbSXeRobwgw7yhZToqSBJf8ZDdDc
no coin in my wallet.
January 05, 2018, 08:24:18 PM
Today I have made 3 Ethereum transactions from my cryptonator wallet to another Ethereum wallet. I haven't received them yet, but they also don 't have a TXID. On the website they have the status 'pending'. And I saw that the wallet was offline for a few hours. Now back online, but my transactions are still not send to the blockchain.
Also my ripple transactions are not send. And also this wallet is offline right now. What's going on...?Of course they don 't response nu email..
same problem with ZEC
https://zcashnetwork.info/address/t1czvR6AbSXeRobwgw7yhZToqSBJf8ZDdDc
793 CONFIRMATIONS
but nothing in my wallet.
--------------
sry for bad english
January 04, 2018, 03:41:51 PM
Today I have made 3 Ethereum transactions from my cryptonator wallet to another Ethereum wallet. I haven't received them yet, but they also don 't have a TXID. On the website they have the status 'pending'. And I saw that the wallet was offline for a few hours. Now back online, but my transactions are still not send to the blockchain.
Also my ripple transactions are not send. And also this wallet is offline right now. What's going on...?Of course they don 't response nu email..
January 04, 2018, 02:01:28 PM
I just loged in at cryptonator and saw the Ripple wallet is in maintenance right now, so hopefully after that I finally receive my ripple.
January 02, 2018, 03:24:23 PM
Maybe you have to wait a little longer. like I say they are busy and overloaded with requests. I also still got no answer (requestnr. 68000 and 76000) but I saw they fix problems. They should communicate a bit more so everybody know they are working on it. The holidays are also over. I hope getting an answer. If they not answer within a week or two or give my coins back in this time. Then they possible really scammers. But I sent earlier some DOGE and this went well, if they were scam this would also go wrong . So I hope they solve the problem.
January 02, 2018, 03:05:26 PM
yes
cryptonator is Fake ! i lose all my coin in cryptonator.com
There is no support for this online wallet
I enabled 2 step verification via google app authentication to log in , on my account ....
but after enabled it from the site , i did not received the code on my Mobile !!!! Huh Huh Huh Huh Huh
so i can not log in now .. i do not have access to my coins
there is no support team for this online wallet els one robot can not do anything
.. bcs i contat them many times i do not revived the code on my mobile please send verification code to my email or disable it manualy
no one reply me , only i received a ticket no from their robot said :
""
===========SUPPORT IS OVERLOADED WITH REQUESTS. FIRST RESPONSE TIME 48-72 HOURS=============
Hello
Thanks for reaching out!
Your request (79293) has been received and is being reviewed by our support staff. We strive to answer all e-mail support requests within one business day.
""""
But not happen anythings in future ... no one reply
every one leave this fake online wallet
cryptonator.com is fake and scam !
You will lose whole of your money one day !
hold your money in your personal wallet .
cryptonator.com is fake and scam !
cryptonator is Fake ! i lose all my coin in cryptonator.com
There is no support for this online wallet
I enabled 2 step verification via google app authentication to log in , on my account ....
but after enabled it from the site , i did not received the code on my Mobile !!!! Huh Huh Huh Huh Huh
so i can not log in now .. i do not have access to my coins
there is no support team for this online wallet els one robot can not do anything
.. bcs i contat them many times i do not revived the code on my mobile please send verification code to my email or disable it manualy
no one reply me , only i received a ticket no from their robot said :
""
===========SUPPORT IS OVERLOADED WITH REQUESTS. FIRST RESPONSE TIME 48-72 HOURS=============
Hello
Thanks for reaching out!
Your request (79293) has been received and is being reviewed by our support staff. We strive to answer all e-mail support requests within one business day.
""""
But not happen anythings in future ... no one reply
every one leave this fake online wallet
cryptonator.com is fake and scam !
You will lose whole of your money one day !
hold your money in your personal wallet .
cryptonator.com is fake and scam !
January 02, 2018, 02:49:12 PM
I saw somebody on Twitter who has got the same situation going on like me. His ETH transferred to a central account/wallet and the day after he get his ETH. (I dont have the Ripples jet but situation looks the same). Support also answered his question that they are extremly busy. I would like they replied my requests too.. but reading they are solving problems give me some hope that I will receive my coins. Wait and see...
December 31, 2017, 12:55:34 PM
hello,
maybe someone here can help me please,
i have wallet in "cryptonator" and i sent 0.01327908 BTC from my wallet in mycelium to cryptonator (and boost it with your great acceleration system) it past today 7:30 in the morning
I HAVE RECIVED 58 CONFORMATION and since then i see the bitcoin in pending status
https://ci5.googleusercontent.com/proxy/6IM8qr_hIVD6vb-MxWonXpMQy_VSX6la4GOhbEa95CRDuudCU4z3dxiuOLcK4kZsidjrwCWH4EuNY0vC-Oa_Nk7g3tLXXtpsiGlqlkQ7IKnNt4XhvES2SbxWPKs1664kt3JPGHbIRLLhn6lHC_k1sSZsuknN1Z6IxRE=s0-d-e1-ft#https://user-images.githubusercontent.com/34985880/34462740-297e63b0-ee53-11e7-96c9-1d44ecb66769.PNG
when i check in blockchain it seems that it past but still have no answer from the soppurt in cryptonator
https://ci3.googleusercontent.com/proxy/AWQn02mvMKzvlNmLFpMmf7sYtKF2o4rKiJ48ZnYlBA5cAHE7W29s-XX3Jz-daaHc4pQ2x_hqc1v46VsVJrarg4HlZSAd4dPkECIiLhJuxgdHh07q9Met68RVxTYsQhS-p3zMthYKXbYepiZg9dBALuihMUDkCE47UzQ=s0-d-e1-ft#https://user-images.githubusercontent.com/34985880/34462749-55a607cc-ee53-11e7-835f-bbb05a4d5ac2.PNG
this is the idtext
f938d8a4da2352af256cdf2c727477e056a9fc7a7710f81ebe32ee08a54ddae0
Thanks for the help
Matan
December 31, 2017, 04:54:35 AM
This morning I looked in bithomp to see if the Ripple still on my address but Cryptonator yesterday booked my 754,×× ripple to there own address? WTF? I did not receive an email or they did not sent the xrp to the address I asked in my last mail at helpdesk/support.
Here proof.
https://bithomp.com/explorer/rNWjXdusAV8e1Dg49WJM6RZWmYA9XiKhwJ
The address is the same as the address which opened the account (which is opened by Cryptonator for me).
Maybe they will send a mail or send the coins to the address I asked in the next couple of hours. But this is weird and looks like they took my Ripple so. If they. Here the proof that they definitely scammed my. If I hear something. I wil let know!
Here proof.
https://bithomp.com/explorer/rNWjXdusAV8e1Dg49WJM6RZWmYA9XiKhwJ
The address is the same as the address which opened the account (which is opened by Cryptonator for me).
Maybe they will send a mail or send the coins to the address I asked in the next couple of hours. But this is weird and looks like they took my Ripple so. If they. Here the proof that they definitely scammed my. If I hear something. I wil let know!
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