Hi,
Just as information: Today my card was blocked without reason. I send very detailed informations to support. In official way it can take 3-4 business days to resolve problem - OK - but why my sources ( to be honest it is just 25e) have to be blocked? I have been using your services for a long time, but in this moment I start to be afraid to use your service.
Hello,
I am really sorry to hear that your Cryptopay card got blocked, but such things happen only for a reason. Our Customer support will do their best to unlock the card ASAP and help you to avoid this kind of problems occurring in the future.
I've been using your card for quite a long time and never had problems. I've repeatedly recommended your services and defend this service against unfounded accusations. To be honest i lost a bit trust.. anyway lets wait for official answer.
Ps. I guess I know scenario: From what I remember, you forbid transfers from online casinos. From years i never played in internet casinos, but In last few moths i received transfers from two internet casinos for advertising them. If it is the problem - with my pleasure I will say Adios to your service.
No, we don't forbid the withdrawals from the casinos to the Cryptopay card, but please keep in mind that you have to become a verified customer in order to use this option.
I know about that very well (about verification). But I am disappointed about that:
Support: :Your loading limit is 2500, but your
spending limit is 1000." (was 2500e)
Support: "Our updated limits were published on our website on the 1st of May and since then anyone could have read that. We deeply apologize for not letting you know of it the same moment."
At this moment I was around 2000 e of spendingsIn other words, limit of 1000 i cross few month ago, now i already have 2000, but today you say that is too much and you forgot to tell me about that.
My little problem is that limit of spending changed someday ( I don't know when), and I didn't know about that.. I didn't been informed about that.
Maybe tomorrow you will provide another rule (why not 100e), and i will stay with nothing.. Sorry, but it was my first feeling.
Hello!
Please accept our sincere apologies for all the inconvenience caused by the change of the limits.
Our card issuer has changed their limits and informed us of this change last minute. You’re absolutely right, changing the information on limits on our website was not sufficient, it was our mistake not to send emails to our customers to inform them about new limits and we apologise for it. Should you require any assistance please feel free to contact the customer support.